local-e redesign
TRANSCRIPT
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Redesigning the Local-e Template
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What is Local-e?
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The situation
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Old Fashioned Sites
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Old technology
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Time for a new professional look and feel
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Project Steps
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Audit
Strategy
Research
Design
User Testing
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AuditBaseline review
Home pageCommunity directoryMake a requestMake a bookingCalendarLook and feelSection landing pagesInformation architectureTourismLength of section topics
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Strategy
What do we want?
How do we want it?
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Research
Stakeholder interviews
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ResearchStakeholder Surveys
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ResearchStakeholder research results
•Contemporary look and feel•Allow council to add section headings•Alternative designs for the home page and topic pages•Change display of attached documents•Quick links for residents•More options for images on the home page•An area for a featured activity or event
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ResearchUser workshops
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ResearchUser Survey
178 responses from people in 35 councils
Top 5 keys uses•Council news•Council business papers and minutes•Information about the shire •Events calendar•Environment information
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ResearchUsers have problems finding things
55% of respondents said they found the content, but with a struggle
What they were looking for:
•Council documents such as business papers policies, minutes, contact information
•Planning and developed information such as DAs, LEP, policies, process information, zonings
•Road works
•Waste information
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ResearchOverall impressions
•Out of date information•Lack of information on the website•Not user friendly
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ResearchWanted on homepage by > 50%
•Water restrictions•Waste and refuse collection•Building and development applications•Emergency services•Library services•Council meetings
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ResearchContent for new residents >50%
•Schools in the area•Water restrictions•Council rates•Roads and traffic information•Waste and refuse collection•Emergency services•Library services•Sport and recreation facilities•Services for elderly and disabled•Services for children and families
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Information Architecture Online card sorting exercise
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Information ArchitectureCommon categories created were
•Council•Facilities and Services•Community•Development
What they didn’t use
•Engineering
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Information Architecture
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Design
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DesignReview
Homepage option 1
Homepage option 2
Homepage Option 3
56%
42%
30%
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Where to Now?
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•Top 3 wireframes to be designed•Testing IA and interaction•Build and rollout•Baseline review every year
Implementation
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www.local-e.nsw.gov.au
www.objectivedigital.com