lms for customer training | customer service training

Learning Management System

Learning is an experience.Everything else is just an information

http://www.eleapsoftware.com/online-training-systems/


About us :-

eLeaP LMS is a leader in the e-learning industry because its learning management software system is flexible, adaptable and customizable – and so easy to use it can be up and running in a matter of minutes with no special training. eLeaP also has an extensive library of over 700 ready-to-go training courses which you can easily deploy to your team. Many of our customers greatly benefit from our free professional training services to help them make sense of the confusing and expensive training and e-learning landscape.Employees must be engaged to be most effective and productive. Using a customizable e-learning system that provides relevant employee training will better engage staff, with the potential to increase productivity and revenue. It’s been estimated that nearly 25% of all employees leave their job because there simply aren’t enough training or learning opportunities.



DEFINITION

Learning Management System (or LMS) is a broad term used to describe software tools designed to manage user learning interventions and provide access to online learning services for students,

teacher, and administrator.

A software system, that allows the development and delivery of educational courses using the Internet as

a delivery system.



Training Management System

The Training Management System (TMS) is a productivity software which helps organization meet its employee competency needs.

TMS facilitates Training Management System of organizations, with its convenient, easy-to-use, and online features allowing organizations to allocate more resources in planning and decision making than administrative work.

It complies to ISO 10015 QMS Guidelines for Training, which makes it suitable for ISO, CMMI, or other certifiable management system.




FEATURES

TMS features include those that are necessary to meet organization’s objectives, keeping of records, and analysis of data, preparation of reports all for effective planning and decision making…all done on line.

Defining Training Needs – defines your employees specific competency needs, compare them with your people and identify training course/s which can address them.

Designing and Planning of Training – facilitates designing and planning of training thru careful consideration of objectives and methodologies of training.

Training Implementation Assistant – facilitates management of trainingPPT materials, certificates and IDs, and other resources.

Training Evaluation – course, trainer, and trainee evaluation that can facilitate analysis and reporting anytime.




OTHER FEATURES

TMS also include features for processes interrelated with training, and productivity tools helpful not only for Training and HR Managers but also to other managers andemployees.

Online Forum – Allows participants to share post training experience, related resources, and comments.

Survey –online survey even on non-training related matters (e.g., team building venue)

Employee Suggestion – facilitates training or non-training related suggestions scheme for company, which can be reviewed and approved.

Organizational and Personal Calendar –Keeps you on track of company training and events, while allowing you to keep personal schedules to your own viewing.

Sticky Notes – An electronic Post-it, which can help remind you of your deadlines and deliverables.

Email & Instant Messenger – Send and receive information on all training-related activities to people involved.

Performance Evaluation – Online evaluation ofemployees, essential for competence monitoringand training identification

Documents uploading – Provision for uploading of documents for knowledge sharing.

Employee Profile – Database of all employees all related information (201 file)




BENEFITS

TMS benefits not only training managers and coordinators, but also employees, other managers, and top management.

• Effectively and efficiently coordinates and communicates training activities to managers and employees.

• Immediately prepare reports for management and client requests

• Gather and process feedback and suggestions easier and faster.

• Conveniently Plan, Implement and Monitor training activities and resources.

Top Management:

• monitoring of over-all training objectives, budget, effectiveness.

• Viewing of company events

HR and Training Manager and Managers: Coordinators can:

• Easily Monitor competency needs of employees.

• Real time monitoring and updating of departmental training budgets

• Monitor company activities and events.

Employees can:

• Conveniently view current training courses available, enroll, and evaluate them online.

• View company documents necessary for knowledge sharing.

• Organize time and resources through calendars and notes.



Consistency

Individualization

Assortment

Ownership of Development

Cost-Effective

Engagement

The Six Benefits of Online Training



LMS Features

Branding

Customization and

Management of Content

Client Services

Compatibility

eCommerce Equipped

Tracking and Reporting

Simple User-Face



lms for customer training | customer service training

Education