training essentials for your lms
TRANSCRIPT
Erin MelvinLead Learning & Development Specialist
Training Essentials for Your LMS
A C C E L E R AT E L E A R N I N G P E R F O R M A N C E
Erin MelvinLearning &DevelopmentSpecialist
Your Presenter
Audio Q&A Poll questions Post-survey
Housekeeping
1. About Lambda2. Why Training Matters3. Lambda Training 4. Setup & Configuration5. Questions
Today’s Agenda
LMS experts – complete solutions
provider, incl. technology,
training, services
Beyond technology — our solutions help you see
when (and how) elearning is
achieving goals.
12+ years, 600+ LMS
implementations, 1m active user accounts across most industry
sectors
About Lambda Solutions
Cross-Sector Expertise
What’s your organization’s current experience with LMS solutions
oWe don’t have an LMS – I’m here to learn oWe have an LMS, but exploring other optionsoWe have an LMS and we’re happy with it
Poll Question 1
Your LMS requirements
What lies beneath the surface…
If you are currently using an LMS, did you receive training?o Yes, the training was effective.o Yes, but the training was not effective.o No, there was no training and we could have used
some.o No, there was no training and we didn’t need it.
Poll Question 2
Why Training Matters
Efficiency & Success of Project Close Skills Gap Build Strong Team Train the Trainer Business Success
Why Training Matters
Reduce or eliminate time wasted on:oWhere do we start?oWhat’s the workflow?o How do I?oWhat’s the best way to…?
Efficiency & Success of Project
New system:oMore worko Resistanceo Frustration
Close Skills Gap
Just-in-time learning Hands-on practice Q&A sessions directed at client’s needs
Close Skills Gap
Reduce attrition rates Increase enthusiasm for the project Build employee confidence
Build a Strong Team
Thanks for putting up with our questions and quirks over the last few months, and for
making the configuration process such a fun and approachable one! It's great to work with
a great professional with an equally great sense of humour. Thanks!
Clients have said…
Share knowledge with team Use resources Logical workflow End user support
Train the Trainer
Our goal is your success We work as a team: “Win as a Village” Word of Mouth Model best practices
o Questions by clients on how we created our courses
o Use courses for internal training
Business Success
Training vs. Setup & Configuration
Order Processing Training Setup & Configuration Support
Customer Experience Journey
Sales → Order Processing Personable Experience Kick-off call
o Review ordero Teams meeto Set expectations and implementation
requirements
Order Processing
Lambda’s Training Vision “This is what your LMS can do.” Asynchronous online learning Q&A Sessions with an Expert
Training
Modular Searchable Context driven Practical Hands-on learning with sandbox
Lambda Learning Space
Human element Expert Guided by your needs No questions? No problem
o Discuss your needso Review most important topics to get started
Every session is recorded for future reference
Training Q&A Sessions
The training sessions were extremely helpful in our implementation process.
Team went out of their way to make sure that the content was directly aligned with our needs and
questions.
Clients have said…
Series of live Q&A sessions Specific topics in logical workflow Guided by critical questions Spaced to give you time to complete work Offline testing and troubleshooting All sessions are recorded for future reference
Setup & Configuration
Lambda was very organized and quickly followed up on any questions that arose requiring input from the
software engineers.
We couldn't have asked for a better experience!
Clients have said…
Handoff from Training Provide support via helpdesk ticks, phone, email,
chat “Second Line Support” Client Manages End User Support
Support
Increasing Learning Engagement
Searchable Modular Just-in-time Context-driven Task-related Hands-on
Fundamentals Training
Instructional design Branding, Aesthetics, Theme Gradebook Badges and Gamification Best practices
Future: Advanced Topics
Communities based on LMS platform Groups based on LMS use:
o Public schoolso Universitieso Hospitalso Trades
Social Learning
Questions? Ask Away
Post-webinar satisfaction survey – please provide feedback!
To be sent out in our follow-up emailo PowerPoint & Recordingo Satisfaction Survey
Next Steps
