lifeline & moodle - saving lives tom hulse
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Lifeline & Moodle - Saving Lives Tom Hulse at Moodlemoot AU 2014TRANSCRIPT
Lifeline & Moodle:
Saving Lives
Tom Hulse Training Support Officer
Lifeline Australia
1. What is Lifeline?
2. Development and implementation
3. How Moodle helps Lifeline save lives
Session Outline
What is Lifeline?
What is Lifeline? Provide crisis support services and suicide prevention training and awareness across
Australia.
Services:
Answering over 110
chats per day Answering over 2000
calls per day
(730,000 calls annually)
May 2014: 42,000
page views
What is Lifeline? A Registered Training Organisation (RTO) regulated under the Australian Skills
Quality Authority (ASQA) offering nationally accredited training across Australia.
Certificate IV in
Telephone Counselling
Skills
Lifeline’s Training Reach
Daily Statistics
Development &
Implementation of
Lifeline e-learning
Why e-learning? • Diverse spread of organisation
• 11,000 volunteers and staff – 3,500 in crisis support roles, 4000 new students
annually
• Consistency of service and quality
• Professional development for volunteers
• Volunteer maintenance of skills
• Volunteers in rural areas and limited access to Centres
• Minimise costs as a not-for-profit
Why Moodle?
• Few systems available
• Low cost – cloud-based and hosted by Pukunui
Development of e-learning • 2006: Supervisors On Call Project
• 2007: Lifeline’s move to national telephony network
• 2008: Decision to adopt national training for volunteers in crisis support
roles
Demonstration of Lifeline Learning
• Reach volunteers and Students
• Provide consistent national training
• Expand corporate training opportunities
• Connect with Australian communities
How Moodle helps Lifeline save lives
Questions?