2011 lidostu/gada gramata/rix gg... · network in the direction of rome (italy) and leeds (u.k.)...
TRANSCRIPT
Contents1. The Team 3 2. Facts and Figures 4• Airlines 4• GreaterChoiceofDestinations 4• StatisticsofPassengerTraffic,AircraftandCargo 6• PunctualityRatio 7• MostPopularDestinations 7• BalticStatistics 8 3. Still the Most Competitive Airport in Northern Europe 9 4. Airport Development 10• RenovationofCommercialAreas 10 •AVLATVIAandATUDutyFreein2011 10 •BrandNewDutyFreeExperience 10 •ServingandCaringforAll-TravelValue&StaffShop 11 •AboutTAVGroupandATUDutyFree 11• NewBoardingGates 12 • TheMostModernBirdControlRadarinEurope 12 • OversizeBaggageBeltsandImprovedWorkConditions 12
5. Investment Projects for Airport Development 13• CohesionFundProject„RigaInternationalAirport InfrastructureDevelopment” 13 • EuropeanRegionalDevelopmentFundProject „IntroductionofNewServicesatSJSCRigaInternationalAirport” 14
6. Airport Services 15• FreeHigh-SpeedWi-FiNetwork 15 • SaleofTravelBagsattheAirport 15 • PackingMaterialsforTransportationofLiquids 15 • GroundHandlingServiceGetsitsOwnLogo 16 • TourProgrammeforTransferPassengers 16• NewPrivilegeAddedtotheRIXClubProgramme 17• VIPService–ComfortandPersonalAttitude 17
7. Recognition 17• TheBronzeLevelofthe“SustainabilityIndex” 18 • AFamily-friendlyCompany 18 • NumberTenintheCorporateReputationSurvey 19 • TheMostCommendedCompanyof2011 19
8. Responsibility for the Nation and Environment 20• TheAirportChoosesaLocalPartnerforAssistingPRMPassengers 20 • SpringCleaningoftheAirportTerritory 21 • OpenDoorDayattheAirGatewayofLatvia 21 • HelpingThoseWhoNeedItMost 22• SupportingSocialProjects 23
9. Airport Events 24
3
1TheTeamAttheendof20111046employeesworkedatSJSCRigaInternationalAirport.
Distribution of Riga Airport staff by sphere of work:
Distribution of Riga Airport staff by age group:
Administration9%
18–3035%
31–4022%
41–5020%
51 +22%
Infrastructureservices29%
Passengerservices62%
4
2FactsandFigures
Airlines
Greater Choice in DestinationsIn2011sevennewdestinationswereofferedfromRigaInternationalAirport.
TheLatviannationalcarrierairBalticopenednewroutestoBudapest(Hungary),Gdansk(Poland)andBari(Italy).TheIrishbudgetairlineRyanairexpandeditsroute
networkinthedirectionofRome(Italy)andLeeds(U.K.)whereasWizz Air–theCentralandEastEuropeanlow-costcarrierlaunchedflightstoEindhoven(theNetherlands).Turkish Airlinesin2011openedregulartraffictotheholiday
destinationAntalya(Turkey).
Thepassengersofthefirstflightsweretraditionallytreatedtocakesspeciallydesignedtosymbolisethenewdestination.ForopeningofroutesSJSCRigaInternationalAirportonthreeoccasionswontherecognitionofthepopular
aviationindustryportalwww.anna.aero -thetitleCake of the Week forthemostattractivepastry.ThetitlewasawardedforthecakecreatedfortherouteRiga–BudapestintheformofaRubick’scubeinhonouroftheHungariansculptorandprofessorofarchitectureErnöRubik.ThenextwinnerwasthecakebakedfortheflighttoRomerepresentingitshistoricallandmark–theColosseum.thetitlewasgivenalsotothecakeforRiga–Eindhovenroutethatwasshapedasanelectric
bulbremindingthatinEindhovenafactoryofelectricbulbswasfoundedthatgrewintotheworld-famouselectroniccompanyPhilips.
Theyear2011sawnewflightsfromRigaInternationalAirporttotheSweden’s
secondlargestcityGothenburgbeinglaunchedbytheairlineSkyways,whereasRyanairresumedflightstoBristolintheU.K.andTampereinFinland.Intotal,bytheendof2011fromRigaInternationalAirporttravellerscouldreach82destinations.
Punctuality RatioTheGroundHandlingDepartmentofRigaInternationalAirportattainedthe
historicallyhighestqualityratioinpassengerandaircrafthandling.ByprovidinghighqualityprofessionalservicestotheairlinestheGroundHandlingDepartmentreacheda99.76percentpunctualityenablingthepassengerstoarrive
attheirdestinationsontimeandsuccessfullyaccomplishtheirplans.Intheaviationindustrythisresultisconsideredexcellent.FromtheinternationalviewpointandcomparedwithotherEuropeanairports,RigaAirportinterms
ofpunctualityisamongtheleaders.
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Statistics of Passenger Traffic,Aircraft and Cargo
In2011RigainternationalAirportwelcomed5.1millionpassengers(9.5upyearonyear),andforthefirsttimeinitshistoryexceededthesignificantfigureoffivemillionbybreakingtherecordofannualpassengertraffic.On21DecembertheairportcelebratedthearrivalofitsfivemillionthpassengerMsDaceDižbite-Ose
whocameontheairBalticflightfromOslo.Byservingfivemillionpassengersperyear,accordingtotherankingofAirports Council International,RigaInternationalAirport
hasofficiallyjoinedtheranksofmedium-sizedairportsandinternationallywillnotbetreatedasasmallairportanymore.
Transferandtransitpassengerslastyearaccountedfor37percentofthetotalnumberofpassengershandledattheairport,andthemostpopulartransfer/transit
destinationswereVilnius,Tallinn,Helsinki,MoscowandBerlin.
In20112563970travellersdepartedfromRigaand2542956travellersarrivedinthecapitalofLatvia.
Inthetotalpassengertrafficin201166percentwerecarriedbythenationalcarrierairBalticand20percentbytheairlineRyanair.Incomparisonwiththeyear2010thenumberofpassengerswasboostedbytheairlinesWizz Air(+62%),Finnair(+40%)
andAeroflot(+34%).Thenumberofhandledaircraftlastyearroseby7percent(72855aircraft)andcargowasthreepercentup(12665t).
Thenumberofhandledaircraftlastyearroseby7percent(72855aircraft)andcargowasthreepercentup(12665t).
Most Popular DestinationsIn2011thetravellersgavepreferencetothefollowingdestinations:
Londonchosenby408922passengersor8percentofthetotalpassengertraffic,Moscow-279914passengers(5.5%),Helsinki-265321passengers(5.2%),
Oslo-262387pasengers(5.1percent)andStockholm-216199passengers(4.2percent).
Thetopthreedestinationshavechangedoverthelastyears:
OslohasbeenreplacedbyMoscowasthesecondmostpopulardestinationthathasclimbedupfromthefifthplaceandpushedOslodowntothefourthplace.
Comparedwiththeyear2010,DublinhasleftthetoptendestinationswhileMilanhasenteredthelist.
Lond
on
8,0%
5,5% 5,2% 5,1%4,2%
3,8% 3,6% 3,4% 3,0% 3,0%
Moscow
Helsin
kiOslo
Stockholm
Vilniu
s
Frankfur
t
Tallin
n
Milan
o
Brusse
ls
Airport service tariffs (EUR) forBoeing 737–500
ComparisonmadeinMay2011.
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Baltic StatisticsByhandlingmorethanhalfoftheairtrafficintheBalticstatesRigaInternational
Airportistheleaderintheregion.In2011,thanksto5.1millionpassengerswelcomed,themarketshareofRigaInternationalAirportwas53percent.
ThesecondbiggestairportintheBalticisTallinnwith1.9millionpassengersandamarketshareof20percent.ThethirdandfourthplacesbelongtotheLithuanianairports:Vilniuswith1.7millionpassengersandamarketshare
of18percent,andKaunasAirportwith0.8millionpassengersanda9percentmarketshare.
Riga53%
Tallinn20%
Vilnius18%
Kaunas9%
RIX(Riga
)
644
1419 14861919 1954 1974 1996 2086
26923190
VNO(Vilnius
)
TLL(Tallin
n)
CPH(lowprice
)
LED(St.Pete
rburg)
OSL(Oslo)
ARN(Stockholm
)
HEL(He
lsinki)
CPH(Cop
enhagen)
WAW(W
arsaw
)
3StilltheMost
CompetitiveAirportinNorthernEurope
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4AirportDevelopment
Renovation of Commercial AreasAV LATVIA and ATU Duty Free in 2011
TAVAirportsHoldingwasawardedthetenderofmanagementofthecommercialareasatRigaInternationalAirportfor10yearsandtheagreementwassignedon30September2010.Commercialplanningandrenovationactivitieswereinitiatedimmediatelyinordertoprovidethehighestservicequalityandbestindustrystandardstothepassengers,staffandotherstakeholdersofRigaInternationalAirport.Hence,TAVLATVIAwasfoundedtoactonbehalfofTAVGroupinLatviaandisproudtoquicklyincreasethecommercialstandardsandbecomethebestpartnerofRigaInternationalAirportthroughitsnetcontributionofmorethanten(10)millionEurosin2011.
Brand New Duty Free Experience
TAVAirportHolding’ssubsidiaryATUDutyFreestarteditsoperationinLatviaon01.01.2011.Themulti-millionEuroworthrenovationprojectlasteduntiltheendofDecember2011.RigaisuniqueasitisthefirststepofATUDutyFreetotheEuropeanUniongroundsandaddedanewdimensiontoitstravelretailservices:travel valueshoppingconceptwhereATUaimstoenticeallpassengersregardlessoftheirfinaldestination.
WhenATUDutyFreetookovertheoperationoftravelretailareasatRIX,all20storeswereoperatedby9differentcompanies,whichbecamesubcontractors.Graduallythisnumberdecreasedandseveralstoresweremergedtocreatemorespaciousones.Bytheendof2011,ATUDutyFreehas8storesofitsownand7subcontractorsin1307squaremeters.
OneofthefirstchangesATUDutyFreebroughttotravelretailinRigaisthefashionandaccessoriesstore,whichisalsothefirststorerenovated.PassengershavebeengiventheexclusivitytofindinternationalbrandssuchasHugoBoss,Prada,Gucci,EmporioArmani,MauriceLacroixSwarovski,Ray–Baninthisstore.
Theclassicassortmentoftravelretailproducts:perfumes,cosmetics,liquor,tobacco,chocolatesandsweetscanbefoundinstrategicallyplacedstoreswherepassengertrafficflowsbetweenthegates.Spe-cializedandmixedcategorystoresofferworldwidebrandssuchasBvlgari,Chanel,Clarins,Clinique,EsteeLauder,Guerlain,LaPrairie,Lancome,YvesSaintLaurent,Absolut,AnthonBerg,Camel,Camus,Chivas,Courvoisier,Davidoff,Glenfiddich,Jaegermeister,Lindt,LuckyStrike,Marlboro,Nestle,Niedereggerandmore.Moreover,localproductsformanothermajorproductlineatATUDutyFreestores.RigaBlackBalsamandLaimachocolatesarethemostpreferredlocalbrandswhichpresenttastylastminuteopportunitiestopassengerswhowouldprefertotakehomeauniquememoryfromLatvia.
Serving and caring for all - Travel Value & Staff Shop
Until1999passengerstravellingwithintheEuropeanUnioncouldbenefitfromdutyfreeshoppinghoweverafterchangesinlegislation,thiswasnolongerpossible.DutyfreeoperatorsintroducedanewconceptcalledtravelvaluesothatpassengerscanstillenjoybetterpricesthanhighstreetbutnotasgoodasdutyfreepricesduetointroductionofdutiesontheproductssoldtopassengerswhoaretravellingwithintheEU.
In2012,ATUDutyFreeisplanningtoopenitsnewStaff&CrewStore,exclusivetoRigaInternationalAirportemployees,wheretheyaregoingtobeabletofindaselectionoftravelretailproductswithsignificantdiscountscomparedtoitsdutyfreeprices.
About TAV Group and ATU Duty Free
TAVGroupisoneofthegloballeadingairportconstructionandoperationcompanies.TAVisorganizedinauniquestructuretotakeadvantageofaspecificgapintheaviationsectorbyprovidingintegratedairportservicesincludingconstruction,operationandfinancingofallkindsofairportprojects.15companiesincluding9airportoperationcompanies;TAVIstanbul,TAVAnkara,TAVEge,TAVAlanya,TAVGeorgia(TblisiandBatumiAirports),TAVMacedonia(SkopjeandOhridAirports),TAVTunisie(MonastirandEnfidhaAirports),TAVMadinah,TAVLatvia,while6servicecompanies;ATU(duty-free),BTA(F&B),HAVAS(groundhandling),TAVIT(ItServices),TAVSecurityandTAVO&M(spe-cializedoperationsservices),areallbundledundertheroofofTAVAirportsHolding.TAVConstruction,constructionarmofTAVGroup,isthe4thlargestairportconstructioncompanyintheWorldaccordingtoENRRankingwithatotalprojectvalueofoverUSD10billion.ItsfirstprojectinGulfRegionwasEmiratesNewEngineeringCentreHangarRoofStructuralSteelWorkinDubaiInternationalAirport,UAE.Subsequently,TAVConstructionhasparticipatedorbeenparticipatinginthefollowingprojects;theconstructionofthenewterminal3inCairoInternationalAirportinEgypt,theconstructionofNewDohaInternationalAirportPassengerTerminalComplexProjectinQatar,theconstructionoftheEnfidhaAirportinTunisia,BOT(Build-Operate-Transfer)projectsofTbilisiandBatumiInternationalAirportsinGeorgia,InfrastructureWorksPackage(MC1)ofMuscatInternationalAirportinOman,constructionprojectsSabhaandTripoliAirportsandBOT(Build-Operate-Transfer)projectsofIstanbulAtatürkInternationalAirport,AnkaraEsenbogaInternationalAirportandIzmirAdnanMenderesInternationalAirportinTurkey.
ATUDUTYFREEisaninternationaldutyfreeoperatorchainestablishedin2000asastrategicpartnershipbetweenTAVAirportsHolding,UnifreeDutyFreeA.S.andGebr.Heinemann.ItisthesoledutyfreeoperatorofIstanbul,Izmir,AnkaraairportsinTurkey,TbilisiandBatumiairportsinGeorgia,Enfidha-HammametInternationalAirportinTunisia,SkopjeandOhridairportsinMacedoniaandRigaInternationalAirportinLatvia.
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5InvestmentProjectsforAirportDevelopment
Cohesion Fund Project „Riga International Airport Infrastructure Development”TheEuropeanCommissionon25JulyapprovedtheCohesionFundco-financedproject„RigaInternationalAirportInfrastructureDevelopment”aimedatimprovingthetheairport’slandsideandairsideenvironment,toraisetheairtravelsafetystandardsandboostthecapacityofRigaInternationalAirport.
Theprojectincludesrenovationoftherunwaypavement(thelengthof2,470mandwidthof45m);strengtheningoftherunwaystrip,constructionofanadditionaltaxiway,modernisationoftheaerodromelightingsysteminordertofacilitateaircraftlandingandtake-offinunfavourableweatherconditionsandemergencysituations.Itisalsoplannedtoexpandandrenovatetheexistingaprons,buildtwoaircraftde-icingplatforms,reconstructthestormwaterandundergrounddrainagesystemandbuildanhangarforwashingofvehiclesandawastecollectionhangar.
Theconstructionworksarescheduledtostartinthefirsthalfof2012.Theprojectistobeaccomplishedby31December2013.
ThedirectlyattributablecostsoftheprojectamounttoLVL66945228ofwhich61percentorLVL41114034areco-financedbytheEUCohesionFundwhiletheairportwillcontribute39percentorLVL25million.
TheprojectispartoftheEUfundingprogramme„InfrastructureandServices”,Activity3.3.4.1„AirportInfrastructureDevelopment”andtheAgreementontheprojectimplementationwiththeMinistryofTransportwassignedon4August2010.
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New Boarding GatesIntheterminalofRigaInternationalAirportthreenewboardinggateswereconstructedtoincreasethecapacityforhandlingthedeparturestothecountriesoftheSchengenarea.Thegateswerebuiltinlessthanfourmonthsbyreconstruct-ingthelockerroomsoftheairport’sgroundhandlingstaffonthegroundflooranddecreasingthepassengerflowtotheDeparturesSectorA.
TheconstructionworkswereperformedbythecompaniesArčersand Moduls-Rīga andthetotalcostsoftheprojectwere430thousandlats.
The Most Modern Bird Control Radar in EuropeSadly,everyyear40000aviationaccidentsintheworldarecausedbybirds.Thereforeitistheairport’sdutytoensuresafetake-offandlandingofaircraft.SinceFebruary2011abirdcontrolradarMERLIN™hasbeenoperatingintheterritoryofRigaInternationalAirport.
Itindicatesthelocationsofbirdactivityandthedirectionsofbirdmigration,determinestherisklevelinaspecificsectororaltitude(dependingonthebirds’weight,locationandflightdirection),producesvisualandsoundwarningsignals;automaticallysendsdailyreportstospecifiede-mailaddresses.Thedataareprocessedandstoredonaserver.
Theminimumrangeofoperationofthehorizontalradaris11km,oftheverticalradar–5.5km.
RigaInternationalAirportisthefirstairportinEuropewherethebirdcontrolisimplementedbytheradarsystemMERLIN™.
Oversize Baggage Belts and ImprovedWork ConditionsIn2011severalimprovementsweremadeinthepassengerserviceandthestaffworkconditions.InbotharrivalhallsofRigaInternationalAirporttheoversizebag-gagereclaimpointsareavailableforthepassengers’convenience.Atnon-standardbaggagereclaimpointsthepassengerscanpickuptheirbikes,skisandothertouristandsportsequipmentexceedingtheregularsizewithoutdisturbingtheirfellow-travellers. Intheterminal,inordertoimprovetheworkconditionsofthestaff,alightingsystematthelengthof66metreswasinstalledconsiderablyimprovingthelight-ingoftheworkstations.
Theinformationonarrivals/departures,checking-in,andclaimingofbaggagewasgreatlyimprovedbyinstallingninetynew LCDmonitorsintheairportterritory.Theyareofbetterqualitythanthepreviousonesand,apartfromtheflightinformation,theycantransmitannouncementsofothernewsimportantforpassengersandtheairport.
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European Regional Development Fund Project „Introduction of New Services at SJSC Riga International Airport”TheInvestmentandDevelopmentAgencyofLatviaapprovedtheprojectofRigaInternationalAirportonintroductionofnewservicesandon19August2011theagreementwiththeagencywassignedonimplementationoftheproject.Withintheprojectframeworkelectronicsecuritycontrolgates(e-gates)willbeinstalled,anewbaggagereconciliationsystemintroducedaswellasthewirelessdatatransmissionnetworkestablishedattheairport.
E-gateswillbeinstalledforautomatedcheckingofboardingpassesandwillhelpeliminatedeliberateorunintentionalhumanerrors.Thesecuritye-gateswillprovidethepassengerswiththeopportunitytouseamobiletelephonemessageasaboardingpass.Itisanenvironmentfriendlysolutionastheprintedboardingpasseswillnotberequiredanymore.
Theprojectwillalsodealwithabaggagereconciliationsystem(BRS)ensuringthatthebaggagetravelsonthesameflightasitsownerandallthesecuritycheckshavebeenmade.Thepossibilityofbaggagebeinglostornotarrivingatitsdestinationwillbereducedtotheminimum.
Notably,theBRSwillgreatlysavethetimeneededforhandlingofbaggage.Theairportwillreceivetheinformationaboutthebaggageandwillbeabletoforwardittotheairportofdestination.
AnotherprojectactivityisintroductionofthewirelessdatatransmissionnetworkontheairportaproninordertoensurefunctioningoftheBRSandexchangeofinformation.
TotalcostsoftheprojectamounttoLVL381309.00withERDFcontributingLVL129641.64andtheAirportprovidingtherestofthefunds.TheprojectwaslaunchedinAugust2011andwillbeaccomplishedby19June2012.
6AirportServices
Free High-Speed Wi-Fi Network In2011RigaInternationalAirportjointlywithSIA„ConnectIT”providedfreeaccesstoWi-Fihotspotsintheentireairportterminal.
Inordertousethisservice,theclienthastoconnecttoRIX Free WiFiandafterashortadvertisementthenecessarywebsitewillbeopened.TheunlimitedInternetresourcesarewithinaneasyreachnow.RigainternationalAirportisoneofrareairportsintheworldofferingWi-Fiservicefreeofchargethroughouttheterminal;bothonthelandsideandairside.ThefreeWi-Fiserviceisjustonemorewaytotellourclientsthattheyarewelcomeattheairport.
Sale of Travel Bags at the Airport SinceJanuary2011atthebaggagestorageareaofRigaInternationalAirport,inArrivalsSectorEonthegroundfloorashopoftravelbagsandsecuritylockshasbeenopenedforthepassengers.
Packing Materials for Transportationof Liquids Since1April2011atthebaggagestorageareaofRigaInternationalAirportanewservicehasbeenavailableforthepassengers-thematerialsforpackingliquidsubstancesintendedfortransportationintheholdbaggage.
AtthebaggagestorageareaintheArrivalsSectorEthepassengerscanbuyaboxfortransportationofliquidsfor5lats,includingVAT,andcheckitinadditionally.
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New Privilege Added to theRIX Club Programme Since1December2011theloyaltyprogrammeofRigaInternationalAirporthasbeenofferinganewprivilegetoitsparticipants–theopportunitytousethebusinessloungeservicesfreeofchargefivetimesduringthevaliditytermoftheirRIX Clubcard.
Thenewprivilegewasmadeavailableaftertheairport’sagreementwithLatvia’snationalcarrierairBalticallowingRigaInternationalAirporttosignindependentagreementswithairlinesandorganisationswishingtousethebusinesslounge.
airBalticthatinDecember2011undertooktohosttheairport’sRIX Clubcardholderswillcontinuetoservethepassengersatthebusinesslounge.
RigaInternationalAirportexpectsthenewprivilegetodoublethenumberofRIX Clubcardholdersoverayear.Thepriceoftheprivilegeprogrammeremainsunchanged–LVL129peryear.
VIP Service –Comfort and Personal Attitude AccordingtothebestairportpracticestheVIPServiceofRigaInternationalAirportprovidestopclassservicestotheairportpassengersandvisitors.TheVIPCentrewelcomestheseniorofficialsofLatviaandothercountriesaswellascommercialclients–businesspeople,musicians,athletesetc.TheVIPCentreofRigaInternationalAirportoffersitsclients: •Classicservice, •Expressservice, •Exclusiveclientcards, •Venuesforbusinessnegotiations, •ExtraservicescontributingtoflawlessmeetingandseeingoffofVIPclients.
In2011theVIPCentrewelcomedarecordmonthlynumberofvisitors.InJulytheservicesoftheVIPCentrewereusedby1558clients. Intheyear2011theVIPCentrewelcomedandsawoffthepresidentsofArmeniaandAzerbaijanandPrinceofMonacowhocameonstatevisitstoLatvia.
Ground Handling Service Gets its Own Logo TheGroundHandlingDepartmentofRigaInternationalAirportin2011focussedonpromotionofitsbrandbydevelopingitsownlogotype.ThustheexistingandpotentialbusinesspartnerswillbebetterinformedandthenewlogowilltellthemthatRigaInternationalAirportprovidesgroundhandlingservicesofexcellentquality.
Thelogooftheairport’sGroundHandlingDepartmentisdevelopedonthebasisoftheairport’slogo,thecodeRIXassignedtotheairportbytheInternationalAirTransportAssociation(IATA)andletterRinaformofawingwithanEnglishinscription–Ground Handling–abbreviatedasGHandanaircraftsilhouetteinsertedintheletterG.
ThelogoiscreatedtoidentifywithRigaInternationalAirportandtheclassicalvaluespursuedbyit.
Tour Programme for Transfer PassengersRigaTourismDevelopmentBureau(RTDB)incooperationwithJūrmalaTourismInformationCentrehaspreparedtwobrochuresforthetransferpassengersofRigaInternationalAirport.OnecontainsthedescriptionofnineobjectsofinterestinRigawhiletheotherprovidestheinformationonnineobjectsinJūrmalaforthoseairpassengerswhohavemorethanthreehourstosparebetweentheirflights. Thestandwiththebrochuresisplacedatthetransittunnel.Thebrochuresarealsoavailableintheairport’stourismservicebureau„WelcometoRiga!”
ThebrochureonthetouristattractionsinRigacontaintheinformationontheAviationMuseumofRiga,theFreedomMonument,Bastejkalns,theLīviSquare,theTownSquare,StPeter’sChurch,RigaDomeandtheDomeSquare,theCastleofRigaandtheSwedishGate.ThosewhochoosetogototheseasidetownofJūrmalaareadvisedtovisitthesquareinfrontofMajorirailwaystation,JomasStreet,theTownMuseumofJūrmala,Horn’sGarden,DzintariConcertHall,KristapsMorbergs’summerresidenceandbotanicalgarden,JūrasStreet,formerE.Rācene’sbathinghouse,MajoriSeaPavilionandthesculptureofaTortoise.Thebrochuresaresuppliedwithmapsshowingthelocationsofallthetouristattractionsandsuggestedtransportsolutions.
FromJanuarytoDecember2011RigaInternationalAirportwelcomed5106926passengers,ofwhich1877572weretransfer/transitpassengers.ThebiggestnumberoftransferpassengersisbroughttotheairportbyLatvia’snationalcarrierairBalticoperatingflightsviaRigatoandfromdestinationsinEurope,Scandinavia,theMiddleEast,RussiaandtheC.I.S.countries.
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7Recognition
The Bronze Level of the “Sustainability Index” On12May2011awardsweregiventoparticipantsofthe“SustainabilityIndex”campaignbasedontheassessmentoftheirperformancewithinfivefieldsofsustainableactivities.Forthefirsttime,afterparticipatingintheinitiative,RigaInternationalAirportattainedthebronzelevel.
WithintheSustainabilityIndex,companiescanqualifyinthebronzeandsilvercategoriesand,since2011,alsointhegoldcategory.
TheSustainabilityIndexforLatviancompaniesofferstheopportunityofusingauniquetoolforstrategicmanagementthatallowstheiractivitiestobeassessedandsuggestionstobereceivedfromspecialistsfortheirfuturedevelopment.Additionally,thegeneralpublic,thegovernment,andnon-governmentalorganisa-tionscanreceivereliableinformationontheactivitiesofbusinessesinthecountry,assessingtheireffortsandtheircontributiontoLatvia’slong-termdevelopment.
A Family-friendly Company On8September2011theMinistryofWelfareinasolemnceremonygrantedthecertificatesofthefamily-friendlycompanystatustotwelvecompaniesincludingRigaInternationalAirport.
ThetwelvecompaniesawardedthecertificateswereidentifiedandselectedinrelationwiththeSustainabilityIndexbydraftingthequestionnairesandincorporatingappropriatecriteriaregardingimplementationoffamily-friendlypoliciesinthecompany.
TheMinistryofWelfareassignedthestatusofafamily-friendlycompanytotheenterprisespursuingfamily-friendlypoliciesbothintheirbusinessactivitiesandinawidercommunitycontext,e.g.,byprovidingservicesandappropriatefacilities.
Main qualification criteria for the status are: •Complianceofthepremisesandaccommodationwithchildren’sneeds, includingthechildrenwithspecialneedsandfamilieswithtoddlers; •Healthcareforthestaffintheworkplace; •Focusonclient-orientedservices; •Renderingsupporttotheactivitiesdevotedtochildrenandfamilies; •Participationincharityinitiatives; •Thecompany’sfocusoneffectivecoordinationofworkandfamilylife,e.g. encouragingworkfromhome,flexibleorreducedworkinghoursetc.
Number Ten in the Corporate Reputation Survey In2011,SJSCRigaInternationalAirportreachedthetenthplaceamongst150ofLatvia’slargestcompaniesinthereputationlistarrangedbyNordsPorter-NovelliandthenewspaperDienas Bizness. Everyyear,150Latvianbusinessesareincludedinthesurveyforthecountry’stopcompaniesintermsoftheirreputation.Theyareselectedbytakingintoaccounttheirturnoverandmediapublicityfromthepreviousyear.
TheinformationforthecreationoftheLatvianenterprisereputationlistwascompiledbyconductingtwosurveysamongsteconomicallyactivemembersofthepublicandenterprisemanagersinLatvia.
Businessesareevaluatedandthereputationlistiscreatedbyindependentexperts.Therespondentsassessareassuchaswhetherthecompanyoffersgoodproductsandservicesandwhetheritisagoodemployer,whetheritmaintainsgoodcorporatecommunications,andwhetheritcaresaboutthewell-beingofsociety,islookingtowardsthefutureandisresponsiblefortheenvironment.
The Most Commended Company of 2011 AtthebeginningofApril2011,thecampaign“Praisegoodservice!”wascompleted,duringwhichcompaniesandthegeneralpublicwereaskedtopaycloserattentiontothecustomerserviceculture.Afterthecampaign,themostpraisedenterprisesandstateandmunicipalityinstitutionsinLatviawereannounced.
Thisyear,RigaInternationalAirportwasrankedamongstthemostcommendedcompanies,receivingaprizeinthe“Infrastructure”category.
TheleadersinthiscontestarethosecompaniesthatreceivethemostpositivefeedbackfromtheirclientsandthehighestevaluationinthesurveyconductedbyTNSLatviaoncustomerservicequality.
RigaInternationalAirportisverygratefultoitsclientsandpartnersforthisevaluation!
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8Responsibilityforthe
NationandEnvironmentThe Airport Chooses a Local Partner forAssisting PRM Passengers Inordertoprovideservicestopassengerswithreducedmobility(PRM),RigaInternationalAirporthassignedacooperationagreementwiththeorganisationSUSTENTO.Theairporthasdecidednottocommissionforeignconsultantsforthispurposeandthustosavenolessthan24thousandeuros.
Thecooperationagreementprovidesforreceivingofconsultations,draftingofthetrainingprogrammesectionsandsupplyofvariousvisualmaterials.
Specialassistanceoftheairportpersonnelisavailableuponarrivalattheairporttopeoplewithreducedmobility(inwheelchairs),withhearingandeyesightimpairments,withmentalconditionsorwithoutwardlyundetectabledisability,andtoseniorshavingdifficultytowalklongdistancesandusestairs.
ItshouldbeaddedthatthenumberofPRMpassengerswelcomedbyRigaInternationalAirportgrowswitheveryyear.
4333
5931
7159
20092010
2011
8000
7000
6000
5000
4000
3000
2000
1000
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Open Door Day at the Air Gateway of LatviaLearningaboutthespecificworkoftheairport,touringtheterminalandareasnormallyrestrictedtovisitors,abusrideontheapronandtheopportunitytowatchtheaircraftatacloserange–suchwastheOpenDoorDayatRigaInternationalAirport.Overall,intheOpenDoorDayarrangedbythePublicAdministrationvisitorswerewelcomedat80organisationsthroughoutLatvia. ElevengroupsofschoolchildrenfromdifferentplacesofLatviahadbookedavisittotheairport.“HavinglearnedabouttheOpenDoorDayandafreevisittotheairportwedecidedtousethisopportunity.Itwouldbeniceifthereweremoreplaceswerepupilscouldgoandfindoutusefulthings,”saidAijaZvaigznīte,teacherofForm9,AndrejsUpītis’SecondarySchoolofSkrīveri.
Thevisitorsweretakenonaguidedtouroftheairportterritorystartingfromtheterminalwheretheywereshownthechecking-inprocedure,thesecuritycontrolandtakenonabusaroundtherunwaythatis3kmand200mlong.TheyoungsterswerefascinatedbytheairplanesstandingontheapronandtheexhibitsintheAviationMuseum.Thetourendedatthebaggagereclaimareawherethepupilsassumedtheroleofarrivingpassengersandlearnedwhattodoifyourbagdoesnotarriveonthebaggagebelt.Finallythepupilswereinvitedtowatchthepresentationabouttheairportandtolearnmoreaboutheairportprocessesandtheworkdonebytheairportstaff.
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Spring Cleaning of the Airport Territory On30April2011theairportstaffwithfamiliesandfriendstookpartintheannualBigSpringCleaningCampaignbycomingtogetherandtidyinguptheenvironment.Thesloganofthecampaign„Livebeautifully!Givejoytoyourselfandothers!”
Inthebigspringcleaning175peopleparticipatedandcollectedapproximately400bagsofwaste.AfterthegoodworktheycouldenjoyrestinatentwheretherestaurantGutenbergstreatedthemtosoupandtea,themusiciansofthebandTutti FruttiplayedandtheStreetAthletesshowedtheirskills.
IntheBigSpringCleaningCampaignacompetitionwasheldforthetitleoftheCampaign’sMostEnthusiasticDepartment2011,wonbytheFinanceDepartment.EveryemployeeofthedepartmentreceivedatickettoRigaZoologicalGarden.
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Supporting Social Projects In2011RigaInternationalAirportrendereditssupportandparticipationinseveralsocialprojectsofpublicimportance.
InhonourofEarthDayandwithintheframeworkoftheproject„theGreenhouseEffect”inApril2011arealgreenhousewasinstalledatRigaAirportwithinformationmaterialsontheclimatechange,globalwarming,sustainableconsumptionanddevelopmentaswellaswithexamplesofgoodpractice.TheeventwasarrangedbyEuropeDirectInformationCentreinRigajointlywiththeLatvianChamberofCommerceandRigaInternationalAirport.ThepartnersoftheprojectwereWorldWildlifeFund,theSustainableDevelopmentAgency,SIA Gribu visuandSIAPadod tālāk.Thegoaloftheprojectwastocreateaplatformfordiscussionsonglobalwarmingandsustainableconsumption. TheEuropeanConsumerCentre(ECC Latvia)jointlywiththeConsumerRightsProtectionCentre(CRPC)andthesocietyIecavas sieviešu klubs LiepasinJuly2011arrangedaone-daycampaignsupportedbytheEuropeanCommissionAviationPassengers’ Rights DayatRigaInternationalAirport.Astheairtrafficandthenumberofusersofaviationservicesgrow,sodoestheimportanceofbeinginformedoftheairpassenger’srights,thepossibilitiesoftheirimplementationandtheairlines’dutiesinproblemsituations.
InJanuary2011thesocietyPatvērums Drošā māja(Shelter Safe Home)heldanawarenesscampaignFictitiousMarriage–a Trap! attractingtheairportclients’attentiontooneoftheformsofhumantrafficking–fictitiousmarriage.Thegoalofthecampaignwastoinformthepublicoftheunderlyingrisksofconcludingfictitiousmarriageswiththird-countrycitizenswithorwithoutmonetaryrecompense.
InJuly2011aBloodDonationDaywasarrangedattheairport.TheNationalBloodServicebusstoppedattheshort-termcarparkP1andeveryemployeeoftheairportortheairporttenantcompanieswasgiventheopportunitytogiveblood.
Helping Those Who Need It MostRigaInternationalAirportasasociallyresponsiblecompanysupportscharityorganisationsonadailybasisbyallocatingplacesfortheirdonationcollectingstandsintheterminal.Thuseveryairportvisitorandemployeecanextendahelpinghandtothoseorganisationsallyearround.OntheairsideoftheairportterminaltherearetendonationstandsofsuchcharityorganisationsasJuglas Dzīvnieku aizsardzības grupa(Jugla Animal Protection Group),LatvijasSarkanais Krusts(Latvian Red Cross),Latvijas Nacionālās bibliotēkas Atbalsta biedrība (Society for Support of the National Library of Latvia),SOS bērnu ciematu asociācija (Association of the SOS Children’s Willages),Latvijas Bērnu fonds(Latvian Children’s Fund)andthecharitymissionDzīvības ēdiens(Food for Life).
Oneoftheorganisationsthathashelditsstandfortheentireyear2011isJuglas Dzīvnieku aizsardzības grupathatexistsonlythankstodonationsandformorethantenyearshasmaintainedadogshelterinRigaforstray,abandonedandhomelessanimals.Theshelterrescuesmorethan250dogseveryyearandfindsnewhomesforthem.TheheadoftheshelterLindaZirdziņatoldthat,„thankstothedonationboxinstalledattheairportinthefirsttenmonthsof2011morethanLVL2000werecollectedformaintenanceoftheanimalshelter,whichisasignificantsumindeed.”
ThestaffofRigaInternationalAirporttakeanactivepartinthecharitycampaignsarrangedattheairport.ForthreeyearsalreadyRigaInternationalAirporthasbeencooperatingwiththeLatvianSocietyforSupportofLow-incomePeople„Dace”.Theairportrespondedtothesociety’sinvitationtoparticipateintheactivity„FromHearttoHeart”thattookplacetwicein2011.Theairportemployeescoulddonatetheitemsofdailyusetothelow-incomefamiliesofLatvia.Theairportstaffrenderedmaterialsupporttothefamiliesandthechildrenwithspecialneedsgrowinginthesefamilies. ThechairmanofthesocietyDaceDimitrijevaexpressedimmensegratitudetoRigaAirportstaffforthedonationstothepeoplewhoaregoingthroughadifficulttimeandareonthebreadline.Todateapproximately740householdsareregisteredwiththesocietyandareinneedofmaterialsupport.
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9AirportEvents
In2011SJSCRigaInternationalAirportcelebratedthetwentiethanniversaryofitscorporatestatus.Intheframeworkofthe
anniversarytheairportadministrationandtheMinistryofTransportcongratulatedthe
airportveteranemployees.
ThestaffofRigaAirportareinexcellentphysicalconditionandweproveitevery
yearbyparticipatinginNordeaRigaMarathonandothersportsevents.
Tomakethetimespentbythepassengersattheairportmorepleasantandtosupport
youngartists,RigaInternationalAirportseveraltimesayearturnsintoanexhibition
hall.In2011attheairportterminalthepassengerscouldviewtheexhibitionof
SandraSileviča’scanvaspaintings“Summer’sGlory”,thephotographsoftheLatvian
OlympicCommittee„MeettheOlympicAthletes”andtheworksofthepupilsofĶekava
artschoolpresentedbyĶekavaMunicipality“LatviaThroughthePrismofĶekava”.
TheGermancarrierLufthansacelebrateditstwentiethanniversaryofoperationsatRigaAirport.Thearrivinganddepartingpassengersofthejubileeflightgotaspecialwelcomeandtheaircraftwasreceivedattheairportwithcheersandwaterchristening.
BytakingpartintheShadowDayeveryyearinFebruaryRigaInternationalAirportgivesschoolchildrentheopportunitytospendadayattheairportandlearnaboutvariousjobsthushelpingthemchoosetheirfutureprofession.
Sincetheyear2004whenIreland’slow-costcarrierRyanair starteditsoperationsatRigaAirportsevenyearshaveelapsedandfivemillionpassengersofthisairlineserved…
Theairportistheplacethatoftengetsintothefocusofattentionwhen
wewelcomeorseeoffLatvianorforeignofficialsandcelebrities.
BycreatingourprofileinoneofthemostpopularsocialnetworksFacebookwehavecomeclosertoallthosewhoareinterestedinthelifeofRigaInternationalAirport.Haveyoualreadyjoinedthelistofourfriends?!
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