lesson: display pnr -...

Availability and PNR Display PNR

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Lesson: Display PNR

Total Time: Content: Question/answer:

45 minutes 30 minutes 15 minutes

Lesson Description: This lesson is designed to give you a comprehensive understanding of display entries for Passenger Name Records. Subjects covered include: Display PNR and PNR parts Name list displays and default settings Bridge and branch agency Author: Allison Best SME: Julia Windham/Erin Gamer Approved: Master PNR: PETROV/KARIN þ Instructors’ Notes

Check the name list default record (DEF/NL) and set to single column. You will change it to double column to demonstrate the default record. Check the Petrov PNR for flights between New York and Moscow and wheelchair special service requests. You will use the PNR to demonstrate the entry to display itinerary, name field and GFAX.


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ÿ PowerPoint - 1

Welcome to

Display PNR ÿ PowerPoint - 2

Objectives At the end of this lesson, you will be able to • Display a PNR using Wildcard entries and display a PNR from a bridged

or branched location. • Display PNR parts and combinations. • Set the name list default record for single or double column name list

displays. • Explain bridge and branch agency relationships. ÿ PowerPoint - 3

Agenda • Review entries to display and redisplay PNRs • Review entries to display PNR parts • Discuss single and double column name list displays • Set the name list default record to single and double column display • Discuss retention segments • Discuss bridge and branch agency relationships, bridge agreement

templates, and bridge table displays þ Instructors’ Notes


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A Passenger Name Record, or PNR, is the storage record for all passengers and their travel related information. Let’s talk about PNR display options. ÿ PowerPoint - 4

A PNR can be displayed by:

• Name • Record locator • Flight information • Car, hotel or travel segment

þ Instructors’ Notes

A Wildcard option is available to display PNR name lists when the exact spelling of a name is unknown. Dates and date ranges can be added to PNR display entries to help narrow a search.

For a complete reference page index related to PNR display, refer to HELP and INFO *PNR. For specific entries to display a PNR, see HELP *PNR*. : Application Sharing

1. Access HELP *PNR and tab to HELP *PNR*. Move down the page as you discuss sample entries.

HELP *PNR HELP *PNR*

> DISPLAY PNR HELP *PNR* HELP *PNRL


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HELP *PNRLB BASIC NAME /DISPLAYS REQUESTING SIDS PNRS ONLY/ SURNAME *-SMITH DEPARTURE DATE *-HART#11DEC DATE RANGE WITH YEAR *-HART#11DEC97-18DEC97 FQTV SSR ITEMS *-LANCE*GF BRIDGE/BRANCH LOCATIONS ALL BRIDGE LOCATIONS *A-SMITH SPELLING OF NAME UNKNOWN *A-SM* ALL BRANCH LOCATIONS *B-SMITH SPECIFIC SUBSCRIBER ID *A2Z-SMITH MULTIPLE LOCATIONS /MAX 4/ *A2Z/Z3T/9921347-SMITH WORLD DIAL LINK/COMMERCIAL WORLD *1234567-LEE/MS SPELLING UNKNOWN *WILDCARD* FIRST 2 LETTERS PLUS WILDCARD *-HE* WITH DEPARTURE DATE *-THEL*#15JAN NAME LIST NAME FROM SIMILAR NAME LIST *3 WITH PHONE FIELDS ONLY *5*PP REDISPLAY LAST NAME LIST *L REDISPLAY ORIGINAL NAME LIST *LT FLIGHT AIRLINE *DL852/12JANATL-HART WAITLIST *WLNW800/19AUGMSP-HART OPEN *TWOPEN/19JUNSTL-HART RECORD LOCATOR *YOH9NT WITH HISTORY ONLY *YOH9NT*H REDISPLAY PNR REDISPLAY PNR WITHOUT SFQ *R PI / QFOLLOWUP TAG OR SUPPRESSED ITEMS REDISPLAY PNR WITH SFQ / PI *A QFOLLOWUP TAG OR SUPPRESSED ITEMS REDISPLAY ALL DATA IN PNR *AD VENDOR CAR SEGMENT *CAL/10JUNMCI-SMITH HOTEL SEGMENT *HBW/10JUNMCI-SMITH TVL SEGMENT *TNW/23MARAIR-SMITH **ADDITIONAL REFERENCES** DISPLAY PNR >INFO *PNR*( DISPLAY NAME LIST >INFO *PNRL( DISPLAY BRIDGE/BRANCH LOCATIONS >INFO *PNRLB( NAME LIST DEFAULT RECORD >INFO DEF/NL( DISPLAY PNR- INDEX >HELP *PNR( 15JAN98/DR >



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Explain the examples for: BASIC NAME – point out date range option BRIDGE BRANCH LOCATIONS – point out *A and *B options and Wildcard entry for bridge example SPELLING UNKNOWN *WILDCARD* – point out minimum two characters and can request departure date also NAME LIST – mention will cover the two types of name lists and name list default record in a moment FLIGHT – must include date and board point RECORD LOCATOR – can pull up one suppressed PNR part with this if desired (history, SFAX – maximum one part) REDISPLAY PNR is discussed in a moment. VENDOR – must include date and city or associate type code for travel segments. Let’s look at how wildcard entries work. 2. Search for active PNRs for last names beginning with ROS.

*-ROS*


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16JUL01 PQ2 -ROS* 010 ITEMS ON LIST 001 2ROSS/WILLIAM/KATHRYN 19NOV01 >*L6WPNN( PQ2 002 1ROSEVILLE/AMANDA 18JAN02 >*73YX6J( PQ2 003 1ROSENBACH/HELEN 24MAR02 N >*MAJ4LF( PQ2 004 1ROSENBAUM/HELEN 24MAR02 >*MAJ4LF( PQ2 005 1ROSSETTI/MICHAEL 14SEP01 X >*3QOZOP( PQ2 006 2ROSEN/BERNICE/LAWRENCE 23OCT01 X >*3PB27P( PQ2 007 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4INGQL( PQ2 008 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4IPD42( PQ2 009 2ROSS/WILLIAM/KATHRYN 19NOV01 X >*OH7YPY( PQ2 010 2ROSSVILLE/ERNEST/FLORENCE 01DEC01 X >*NPCAGN( PQ2 )>


The response includes all active PNRs for passengers with last names beginning with ROS. The wildcard entry is very helpful for difficult to spell names. At least two characters are needed for this entry. This is an example of a single column name list display. We’ll look at double column displays in a moment. PNRs from this list are selected by item number or by tabbing to the record locator. Use *L to go back to the list. {demonstrate if desired} Let’s touch briefly on ways to redisplay a PNR that is still active in your CRT work area. ÿ PowerPoint - 5

Display Option Description Display PNR without any suppressed items *R Display PNR including suppressed items *A Display PNR with seat FAX *AS Display PNR; all data; no items suppressed *AD


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Worldspan recommends using the entry *R rather than *A when it is necessary to redisplay the face of the PNR. Suppressed items can be displayed using secondary entries. The most efficient entries in terms of displaying a PNR are to display only the part or parts you need. Let’s look at entries to display PNR parts. : Application Sharing

1. Display HELP *PARTS. Move down as you discuss this.

HELP *PARTS > DISPLAY PORTIONS OF A PNR HELP *PARTS ALL DISPLAY ENTRIES LISTED BELOW ARE COMBINABLE EXCEPT- AS/DH/DI/DR/GS/HI/ML/MLN/NC/PTA/Q/RA/RS/S/SGS/SM/SS/4* MAX. 10 - COMBINABLE DESCRIPTION ENTRY ----------- ----- PNR - NO SUPPRESSED ITEMS *R INCLUDING SUPPRESSED ITEMS *A WITH SEAT FAX *AS ALL DATA - NO ITEMS SUPPRESSED *AD SAME AS ABOVE WITH ALPHABETIZED NAMES *AD@ COMMON INFORMATION *C)>


The ability to display portions and combinations of a PNR can save valuable time and keystrokes. Options for the display of specific PNR parts are listed with their corresponding INFO page references in INFO *PARTS.


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Combinations of PNR parts can be displayed with certain exceptions, listed at the top of this page. For example, document history cannot be combined with any other PNR part. 2. Display the air itinerary for Karin Petrov.

*-PETROV*IA 1 DL 30Q 20JAN SU JFKSVO MK1 600P 1115A#1/O E 2 DL 31Q 14FEB TH SVOJFK MK1 115P 340P/O E >

3. Display the air itinerary, GFAX, and name field.

*IA/G/N 1.1PETROV/KARIN*ADT 1 DL 30Q 20JAN SU JFKSVO MK1 600P 1115A#1/O E 2 DL 31Q 14FEB TH SVOJFK MK1 115P 340P/O E G- 1.SSRWCHRDLKK1JFKSVO0030Q17OCT-PETROV/KARIN 2.SSRWCHRDLKK1SVOJFK0031Q20NOV-PETROV/KARIN >


This display provides a quick check for confirmed flights and special service request confirmations. Another very useful entry for lengthy leisure itineraries is the entry to display only the hotel segments, *IH. Keep these shortcuts in mind, because the responses are faster and they help tremendously to reduce unnecessary traffic on the system. PNR display consumes more system resources than most other entries for any GDS. Our next subjects are similar name lists and the name list default record.


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ÿ PowerPoint - 6

Description Sample format Request single column display Request double column display Request single column display for all bridge locations

*-HARRIS@S *-MURRAY@D *A-BROWN@S

Continuation entries: Change double column display to single column display Change single column display to double column display

*S@ *D@


When requesting a PNR by name, the system may find multiple PNRs with the same name, or may find no exact match. The response is either NO NAMES, a list of names, or a list of similar names. PNRs in a name list appear in chronological order by travel date, based on the earliest non-canceled segment. Canceled and traveled PNRs that are not yet purged from the system will appear at the bottom of the name list, unless they contain retention segments that have not been canceled. Name lists can be displayed as either single column, such as the list for ROS we saw earlier, or they can be double columns. Worldspan defaults to a double column display. This chart shows how to display either single or double column displays using name entry and continuation options. Continue for practice with name lists.


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: Application Sharing

1. Display the name list for names beginning with ROS, using the wildcard entry, again.

*-ROS* 16JUL01 PQ2 -ROS* 010 ITEMS ON LIST 001 2ROSS/WILLIAM/KATHRYN 19NOV01 >*L6WPNN( PQ2 002 1ROSEVILLE/AMANDA 18JAN02 >*73YX6J( PQ2 003 1ROSENBACH/HELEN 24MAR02 N >*MAJ4LF( PQ2 004 1ROSENBAUM/HELEN 24MAR02 >*MAJ4LF( PQ2 005 1ROSSETTI/MICHAEL 14SEP01 X >*3QOZOP( PQ2 006 2ROSEN/BERNICE/LAWRENCE 23OCT01 X >*3PB27P( PQ2 007 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4INGQL( PQ2 008 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4IPD42( PQ2 009 2ROSS/WILLIAM/KATHRYN 19NOV01 X >*OH7YPY( PQ2 010 2ROSSVILLE/ERNEST/FLORENCE 01DEC01 X >*NPCAGN( PQ2 )>


Because the system did not find an exact match to ROS, the response is a name list display. This example is a single column display. To retrieve a PNR from the list, use the display key (*) followed by the item number, or tab to the record locator. Worldspan actually defaults to a double column display. 2. Request a double column display.

*D@


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16JUL01 PQ2 -ROS* 010 ITEMS ON LIST 001 2ROSS/WILLIAM/KATHRYN 19NOV01 >*L6WPNN( PQ2 002 1ROSEVILLE/AMANDA 18JAN02 >*73YX6J( PQ2 003 1ROSENBACH/HELEN 24MAR02 N >*MAJ4LF( PQ2 004 1ROSENBAUM/HELEN 24MAR02 >*MAJ4LF( PQ2 005 1ROSSETTI/MICHAEL 14SEP01 X >*3QOZOP( PQ2 006 2ROSEN/BERNICE/LAWRENCE 23OCT01 X >*3PB27P( PQ2 007 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4INGQL( PQ2 008 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4IPD42( PQ2 009 2ROSS/WILLIAM/KATHRYN 19NOV01 X >*OH7YPY( PQ2 010 2ROSSVILLE/ERNEST/FLORENCE 01DEC01 X >*NPCAGN( PQ2 )>*D@ OK >

3. Redisplay the name list.

*L 16JUL01 PQ2 -ROS* 010 ITEMS ON LIST 001 2ROSS/WILLIA 19NOV01 PQ2 002 1ROSEVILLE/A 18JAN02 PQ2 003 1ROSENBACH/H 24MAR02N PQ2 004 1ROSENBAUM/H 24MAR02 PQ2 005 1ROSSETTI/MI 14SEP01X PQ2 006 2ROSEN/BERNI 23OCT01X PQ2 007 3ROSSETTI/MI 24OCT01X PQ2 008 3ROSSETTI/MI 24OCT01X PQ2 009 2ROSS/WILLIA 19NOV01X PQ2 010 2ROSSVILLE/E 01DEC01X PQ2 END LIST >


The double column list does not show the record locator and does not provide tab stops to access the PNR. Use the display key and item number to retrieve a PNR from this list. Let’s look at the single column display again.


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4. Redisplay the single column name list.

*S@ *L

16JUL01 PQ2 -ROS* 010 ITEMS ON LIST 001 2ROSS/WILLIAM/KATHRYN 19NOV01 >*L6WPNN( PQ2 002 1ROSEVILLE/AMANDA 18JAN02 >*73YX6J( PQ2 003 1ROSENBACH/HELEN 24MAR02 N >*MAJ4LF( PQ2 004 1ROSENBAUM/HELEN 24MAR02 >*MAJ4LF( PQ2 005 1ROSSETTI/MICHAEL 14SEP01 X >*3QOZOP( PQ2 006 2ROSEN/BERNICE/LAWRENCE 23OCT01 X >*3PB27P( PQ2 007 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4INGQL( PQ2 008 3ROSSETTI/MICHAEL/CHARLENE/# 24OCT01 X >*4IPD42( PQ2 009 2ROSS/WILLIAM/KATHRYN 19NOV01 X >*OH7YPY( PQ2 010 2ROSSVILLE/ERNEST/FLORENCE 01DEC01 X >*NPCAGN( PQ2 )> >


The third name in this list has the letter N following the travel date. Both single and double column lists use codes following the travel dates to help distinguish certain types of PNRs.

Description Code Non-air PNR *

Name changed PNR N

Corporate PNR C

Canceled itinerary PNR X

Traveled (flown segment) PNR F The code N indicates the name field has been changed in the PNR. A PNR with name field changes may appear more than once on a name list, with the new and old spellings.


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In this list, the indicator N follows the travel date for the PNR listing under the old name, Helen Rosenbach. The system “remembers” the old name field to assist with any search on that spelling. This listing does not represent a duplicate PNR, and will reflect the new name field when it is retrieved. The name list default record allows you to choose either single or double column format to view name list displays. Let’s take a look at entries to retrieve the name list default record. 5. Access the HELP page for name list default record entries.

HELP DEF/NL > NAME LIST DEFAULT RECORD HELP DEF/NL DISPLAY YOUR AGENT ID LEVEL DEF/NL SID /AGENCY/ LEVEL /A2Z/ DEF/NL/A2Z **ADDITIONAL REFERENCES** NAME LIST DEFAULT RECORD >INFO DEF/NL( DEFAULT RECORD INDEX >INFO DEFAULT( 15OCT97/DR >


The default record can be displayed on agency and agent levels. If the agency level default record is created, it will override any settings in the agent level record. 6. Request an agent level name list default record.

DEF/NL


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PNR NAME LIST DEFAULT RECORD SEE >INFO DEF/NL( >DEF/NL SID (TGA) SINE (AA) SINGLE /S/ OR DOUBLE /D/ COLUMN NAME LIST DISPLAY (S) >


The agent level template displays with your agency SID and agent sine. To choose single or double column as a default for your CRT, tab to the field after COLUMN NAME LIST DISPLAY. The system default is double column and is indicated by a period (.). The S in this display indicates single column default. To change this to double column, enter either (D) or a period (.) in the parenthesis. 7. Tab to the last field and change the setting to double column. *** UPDATE COMPLETE *** PNR NAME LIST DEFAULT RECORD SEE >INFO DEF/NL( >DEF/NL SID (TGA) SINE (AA) SINGLE /S/ OR DOUBLE /D/ COLUMN NAME LIST DISPLAY (D) >


The response indicates UPDATE COMPLETE. The agent level default record determines the display appearance for your CRT. To change the display back to a single column setting, simply replace the D with an S, and reenter.

For more information regarding the name list default record, see INFO DEF/NL. Let’s talk briefly about retention segments.


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ÿ PowerPoint - 7

TNZZMK1MIS10MAY/AN-RETENTION

1. Add retention travel segment 2. ER the PNR 3. Cancel the retention segment 4. ER the PNR


Retention segments are used to extend the length of time a PNR can be displayed in Worldspan. The system default for non-European agency PNR retention is 30 days after the most future segment date. At that time, the record is purged from the system and recorded on microfiche or CD. For countries following the European Union (EU) code of conduct, the default retention period is 72 hours. Both time periods are calculated from the most future segment date, which includes flown and canceled segments. To extend the retention period beyond the system default, travel segments are recommended. Pseudo air segments are not recommended. To create a travel segment for retention purposes, use the generic vendor code ZZ, and the associate code MIS. This segment will retain the PNR in the system for 30 days after May 10. Because PNRs with active segments appear near the top of name list displays, retention segments can cause canceled or flown PNRs to also appear near the top. To avoid this, the steps listed here are recommended. This places the travel segment in history and the PNR will appear near the bottom of the name list after it is flown, or if it is canceled. Prepaid PNRs follow different purge guidelines. For more information about purge dates and purge guidelines for prepaids, see INFO PURGE.


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Retention segments can be created on ready keys for easy access. Choose dates according to your internal agency policy for PNR retention. Our last subject is bridge and branch agency. 8. Access INFO BRIDGE.

INFO BRIDGE > BRIDGE AND BRANCH RELATIONSHIPS INDEX INFO BRIDGE INFO BRANCH BRIDGE RELATIONSHIPS GENERAL OVERVIEW >INFO KYAG( CREATE/CHANGE >INFO KYA( DELETE >INFO KYD( ERROR RESPONSES >INFO KYAERR( WORLD FILE QUEUEING >INFO WFBBQ( BRANCH RELATIONSHIPS CREATE/DELETE >INFO BRANCHC( DISPLAY RELATIONSHIPS >INFO KY*( **ADDITIONAL REFERENCES** BRIDGE/BRANCH RELATIONSHIPS ENTRIES >HELP KYA( )>


A bridge is a means of establishing an automated working relationship from, to, or between Worldspan agencies. When a relationship is established, it allows limited access and specified functions with another location’s database of PNRs. A branch is also an automated relationship between two Worldspan locations. All branch relationships must be ARC approved. One location must be designated as the Home Office and all other locations are designated as branch offices. It is necessary for branch offices to build bridge agreements in order to interact with each other. Bridges are not necessary between a branch office and the Home Office.


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Let’s learn how to create a bridge agreement. ÿ PowerPoint - 8

One Way: One agency creates a bridge and allows another agency to do the various functions contained in the bridge table. Two Way: Both agencies create a bridge in which specific functions are allowed for both parties in the bridge agreement. þ Instructors’ Notes

There are two types of bridge agreements. A template is used to create or modify a bridge agreement. Options are selected in the template and marked Yes or No (Y or N). You must display the template from the location giving permission or access, and specify the SID of the agency receiving the permissions or access. ÿ PowerPoint - 9

Description Entry Create/modify bridge agreement

KYASID (SID =agency pseudo city code)

Delete bridge agreement KYDSID


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: Application Sharing

1. Display the bridge agreement template for PQ2 and A2Z.

KYAA2Z >KYAA2Z MODIFY PQ2/9906477 ACCESS FOR A2Z/1715797 CHANGE THE N TO Y NEXT TO EACH AREA TO ALLOW ACCESS ACCESS PNRS (Y) ACCESS QUEUES (N) ALLOW QEP/QEM (Y) ACCESS PROFILES (Y) CHANGE PROFILES (N) DISP PRO S LINES (N) ALLOW TKTNG/DOC (N) HARDCOPY (N) DISPLAY DDL (N) UPDATE DDL (N) EMULATION (N) SECURITY/SINE (N) WORLDGRP AVAIL (N) >


To modify the template, use your tab key to access each field and set the option to (Y)es or (N)o. By setting any of the options to Yes, permission is given to A2Z to perform those functions on PNRs controlled by agency PQ2. So you are granting permission to A2Z or granting access for specific functions. This template gives A2Z: Access and update capability to PQ2 PNRs

Access only to World Files (profiles) Queue placement (QEP and QEM).

If A2Z displays the bridge agreement template for PQ2, and sets the same options to Yes, a two-way bridge is established. Both agencies would have the ability to retrieve and modify each other’s PNRs, access to their World Files, and queue placement functionality.


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ÿ PowerPoint - 10

Description Bridge entry Branch entry Access PNR *A2Z-JONES *-JONES

Access World File G*/A2Z-JONES G*-JONES

Access queue Q/A2Z/9*C1 Q/A2Z/9*C1

Access DDL DD*9921658 DD*9921658

Hardcopy to another location JTA2ZRR/*A JTA2ZRR/*A


Once these agreements have been established, specialized entries are sometimes required to display the PNR or go into the bridge location’s queue. Usually the entry requires the SID or IATA, except for the two branch location entries shown here for PNR and World File access. For branch locations: 1. Level 2 and 3 World Files are owned by the Home Office and shared by all locations. 2. Queue sets are maintained by and unique to each office. For this reason, it is not necessary for branch offices to specify the SID of the Home Office when retrieving PNRs or World Files. It is necessary to specify the SID of another location to access their queues, or to queue a PNR to another location. We know now what the bridge template looks like and what it is used for, so what is a bridge table?


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ÿ PowerPoint - 11

Description Entry Display bridge table KY*

Display bridge table for specific location

KY*SID (SID =agency pseudo city code)


The bridge template does not show whether functionality is one or two way. To view the overall bridge relationship between two agencies, it is necessary to display the bridge table. These two entries are used to display a bridge table. Let’s look at the table for PQ2. : Application Sharing

1. Display the bridge table for PQ2.

KY* PQ2 9906477 PNR QA QUE PRO PRC PRS DOC HDC DDL DDU EMU CST WGA A2Z BO FR BO BO FR FR FR FR FR FR FR FR FR M1L FR FR FR FR FR FR FR BO FR FR BO FR FR W2S BO BO BO BO BO BO BO BO BO BO BO BO BO 1ZA NO NO NO NO NO NO NO TO NO NO TO NO NO 32S FR FR FR FR FR FR FR FR FR FR FR FR FR ->


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This is the bridge table for PQ2. It contains columns for each function, with column headers. The SID for each bridged office is listed to the left. A branch agency would be identified with a dash and the word BRANCH following the SID. Display explanation: TO An agency has given permission TO another location FR An agency has received permission FROM another location BO BOTH locations have given permission to each other NO NO authorization has been received from either location

Column Header

Definition

PNR PNR access and update

QA Queue access

QUE Queue placement

PRO World File access

PRC Create/change World Files

PRS Display the sensitive data (S) lines of a World File

DOC Documentation/STP/Networking. Allows an agency to generate tickets and LLIs to another location using an EZ entry.

HDC Hardcopy capability (JT)

DDL Display Daily Document Log

DDU Allows manual updates to DDL

EMU Emulation allows an agency to change the AAA of their CRT to the SID of another agency. Emulation alone does not allow access to the other functions in the bridge table.

CST Display and update City Sine Table/Agent Security Record. Both agencies must use Agent Sine Security.

WGA Access to WorldGroup availability.


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2. Move right in the table.

MR PQ2 9906477 BY A2Z AA M1L AA W2S HD 1ZA AA 32S ->


The final column header of the bridge table is viewed after using MR to move right. This column contains the agent sine of the person that created or last changed the agreement. For entries to create, modify or delete bridge agreements, see HELP BRIDGE. For an index of reference pages for bridge and branch relationships, see INFO BRIDGE. Let’s review what we’ve discussed in this lesson.


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¥ Summary review

ÿ PowerPoint - 12

A PNR can be displayed by:

• Name • Record locator • Flight information • Car, hotel or travel segment

ÿ PowerPoint - 13

• The wildcard entry is used to display a name list when the spelling of the

name is unknown. *-SM* • The most efficient method to display a PNR is to request a specific part

of the PNR. Combinations of parts can be requested, such as itinerary, name and GFAX. *IA/G/N

ÿ PowerPoint - 14

• Name list displays can be single or double column. A name list default

record is used to select the preferred display for each agent or for the entire agency.

• Travel segments are used as retention segments to extend the length of

time a PNR is active and can be displayed.


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ÿ PowerPoint - 15

• A bridge agreement can be established between two agencies and

between branch locations for shared access to PNRs, World Files, queues and more. Bridge agreements are created through a template.

• The bridge table lists an agency’s bridge and branch locations, and indicates the functionalities that are not available, or that are one-way or two-way.

ÿ PowerPoint - 16

Questions ÿ PowerPoint - 17

Related Topics Self-paced Tutorials: Passenger Name Record ÿ PowerPoint - 18

Thank You ÿ PowerPoint - 19

Evaluation

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