Muh.Zainal (Public Administration)

Research ResultLearning Organization in the implementation of e-government in Maros

Benefit of IT AdoptionOrganization Survive, transparency and accountability of public services

realized new public service and new publik manajemen

Adoption of Technology Organizational ChangeAdaptation Change Organizational Development availability of human resources and infrastructureAdoption shape IT Public Organization e-Governement Adaptation to Changes in the external environment

Inroduction Background Problem

• need to build a New Culture Learning Culture • Need to establish preconditions LO e-Gov availability of skilled labor• Learning Organization Help adaptation to environmental changes due

to technological and Prepare human resources that have the knowledge skills (ICT literacy)

• e-government realize the new public service and influence the process of service delivery to the community (Nurhadriyani, 2009)

• learning level organization learning organization (Peter Senge, 1990)

Empirical evidence (Research)

Introduction Background Problem

• There is a theoretical link between the successful implementation of e-government with a learning organization that seeks to build the capacity of individuals and groups as well as the level of the organization to ensure the success of e-government.(Phang, Kankanhallib, dan Ang, 2008).

• Inpres No. 6 Tahun 2001: Telematics (Telecommunications, Media and Information) government officials should use telematics technology to support good governance and accelerate the democratic process.

• Peraturan Bupati Maros No. 79 Tahun 2011 Implementation of e-government through the integration of the superstructure, infrastructure and e-government information systems..

• Perda Kab. Maros No. 12/2012, Satuan Kerja Perangkat Daerah Office of Communication and Information Maros

Legal Basis

http://maroskab.go.id

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Formulation Problem1. How to shape organizational change Maros regency government in

the implementation of e-government?2. What is the mechanism of learning organization within the

framework of e-government in Maros?3. How learning organization characteristics within the framework of e-

government in Maros?4. How to become a learning organization success factors supporting

the implementation of e-government in public service in Maros?

Objectives Reseaarch 1. Analyze and explain the shape of organizational change Maros regency

government in the implementation of e-government2. Describe and explain the mechanisms of learning organization within the

framework of e-government in Maros?3. Analyze and explain learning organization characteristics within the

framework of e-government in Maros?4. Analyze and explain the learning organization as a factor supporting the

success of the implementation of e-government in public service in Maros?

Sources of data and information, material inputs, as well as consideration for Maros regency on: Urgency learning organization

in the implementation of e-government.

formulation, determination, and implement a learning organization in the programs of e-government

As the study or study materials for district or province about learning organization.

Reading material or source reference library UNM Graduate Program. Sources of data and information

for students and researchers. Source reference discussions,

seminars, assessment of learning organization in the implementation of e-government

Benefit of Research

Practical Benefits Scientific Benefits

• develop individual capacity continuously to create the results they want,

• mindset that is spacious and newly maintained,• polished collective aspirations,• people learn without stopping to look at

everything together.Sange (1990); Marquardt, (1993), Argyris, (1997); Watkins & Marsick, 1993)

E-Government

Framework TheoryLearning Organization

use of information technology by the government to transform the relationship with the community, businesses and stakeholders• Wide Area Network, Internet and mobile computing

World Bank, (2000), Alsawafi dan Sridhar, (2003); Bui dkk. (2003); dan Zaied, (2007)

Kerangka Teori

Organiztion Capacity

(Individual & Tim)

New of Culture

Organization

ICT

Work Flow

Structure

System

Cultur

(Orlikowski, 2000)

Technologi

Adopsie-

Government

Learning Organization

Organizational change

Organization Development

Mechanism Characteristics

Model LO

Sange (1990); Marquardt, (1993), Argyris, (1997); Watkins & Marsick, 1993)

Knowledge Society

Skill Labor

Mastery digital Infrastructure

Culture

Alsawafi dan Sridhar, (2003); Bui dkk. (2003); dan Zaied, (2007)

Adaptasi

(Schein, 2004)

(Groundlund, 2005)

Kerangka Konseptual

Pemkab Maros

ICT TEchnology

Learning Organization

Mechanism

Characteristic

ModelLO

Adopsi

Adaptation

Workflow, structure, system and culture

knowledge society, skilled labor infrastructure digital

mastery and culture

Organizational Change

DampakOrganizational Development

Implementatione-Government

Implementatione-Government

» Focus: Learning organization in Maros» Locus: Regional Secretariat Maros (SKPD) Office

of Communications and Information Technology Maros South Sulawesi, responsible for the network and connections to e-government in Maros

» Local Government reason Maros:» one of the districts that implement e-

government» still face many obstacles in the

implementation of e-government» obtain ICTpura in 2013 in order to utilize the

technology in government» PEGI obtain Score 4 in Indonesia

Location Research

• qualitative description: procedures problem solve to describe the state of learning organization in Maros to describe the principles, charasteristics and models of learning organization associated with the implementation of e-government.

phenomenology provides a systematic description, factual and actual

Tipe and Approach Research

types Of Research

Research approach

data source • key informant informant directly involved and know about the learning

organization and implementation of e-government

The primary data source • Head or Head Office and SKPDs within the scope of Maros regency

which has been implementing e-government. (Connected)

Secondary data sourcesdocumentation; UU RI; Peraturan Pengganti UU RI; Peraturan Pemerintah RI; Peraturan Presiden RI; Keputusan Presiden RI; Peraturan Menteri; Keputusan Menteri; Peraturan Daerah; risalah rapat, agenda rapat, and document e-government in Maros.

Data Sources

Organizational changes in the implementation of e-government, the changes that occur at the level of the organization due to the implementation of e-government as a form of adjustment and adaptation of the organization• changes in the organization of work flow Maros regency• Maros regency government organizational structure changes,• changes in system / process organization Maros regency,• Maros regency government organizational culture change.

Focus and description focus Research

The mechanism of learning organization within the framework of e-government in Maros are the steps undertaken within the scope of the Maros regency government organizations in creating a learning organization• there is the creation of top management support (leadership in Maros

regency government organizations,• implementation of training and development of human resources,• development on all fronts feedback Maros regency government• provision and development of SIM (Management Information System).

Focus and description focus Research

Charasteristics learning organization within the framework of e-government in Maros• the ability of various shared vision• leaders provide support for learning for,• encourage opportunities for learning for each employee Maros regency,• promote learning and dialogue at all levels• focuses on the creation of a continuous learning communication within

the organization

Support learning organization for successful implementation of e-government in public service in Maros• the level of employee knowledge (admin and user /

user),• availability of skilled labor in the Maros regency,• mastery of digital infrastructure• the creation of a new culture in the Maros regency.

• The main instrument researchers themselves and interview, observation form/ check list, and record documents..

• Mechanism create of instrument– formulate focus / core issues and

indicators of each focus,– create a matrix table instrument

development,– make a list of questions with reference /

reference to the description of the focus-focus problem.

Research Instrument

The main data collection techniques• depth interviews (in-depth interviews)• observation activities undertaken• documentation notes, photos, reportsData validation techniques through examination• credibility (cedibility) level of confidence,• transferability (transferability), similarity

between the sender and receiver context• dependence (dependability) replica

repetition and the same results• confirmability (confirmability) through

the factual assumptions, paradigms, bias, theoretical orientation, value systems (Moleong, 2000).

Data collection and validation techniques

Interaktif Model Miles & Huberman (1992)

The technique used is the analysis of qualitative data

Qualitative descriptive analysis, the analysis is done after the data is collected through interviews and direct observations in the field.

Analysis of the data through the triangulation of data

DataDisplay

ConclusionsDrawing/Verifying

DataCollection

DataReduction

Data Analysis Techniques

DESCRIPTION OF STUDY SITE

Kondisi wilayah dan Program e_Government

Maros

• Administratively Maros consists of 14 districts comprising 80 villages and 23 urban villages, (103 Village / Village). Of the 14 subdistricts are 89 environmental and 320 hamlets.

• Vision: Creating a Prosperous Society Maros and Faith Through Good Governance and Professional

• Mission:– Increasing economic growth by encouraging people seriously nodes economy;– Optimizing sources of funding and investment through the creation of a conducive business

climate;– Structuring bureaucracy and improving the quality of public servants;– Improving the quality of human resources through education;– Improving the quality of health services and improved nutrition;– Increasing public participation in the development process;– Increasing religious guidance;– Increasing the empowerment of women;– Improve coaching youth sports, arts and culture;– Increase the carrying capacity of the environment and the urban environment;

RESULTS AND DISCUSSION

Organizational changes in the implementation of e-government in Maros

Ideal Condition Research findings Interpretation/conclusion

Organizations can not be removed from the intervention of technology in it (Orlikowski, 2000) which was then adopted in the form of e-government

Technology of an organization affect the flow of work, structure, systems and philosophies in a significant way (Ivancevic et al, 2005; 7)

The influence of technology (e-government) in the district's government in benutk change process and work flow organization, changes in the structure, and any changes of behavior and culture perganisasi demonstrated through the establishment of new organsasasi unit that affects the path of coordination, control range and classifying it sfesifik employee tasks , changes in media and communication flow and coordination as well as the change of the mechanism of the manual into an electronic-based mechanisms and changing work habits, coordinate, consult and, pengambbilan decisions during the implementation of e-government.

The test results of the focus of organizational change in the implementation of e-government in Maros bring any change that affects the organizational structure and workflow process changes into a more compact organization, changes in the span of control, lane changes and changes sfesifik coordinative tasks in the description field duties,, change media communication and coordination, the change of the mechanism of the manual into an electronic-based mechanisms as well as changes in behavior and organizational culture in the form of a change in the habits of individual and group work, custom coordinate, consult and habits in decision-making, the breadth of mobility and interaction within the organization for the implementation of e-government.

The mechanism of learning organization within the framework of e-government in Maros

Ideal Condition Research findings Interpretation/conclusion

Sange (1990); Marquardt, (1993), Watkins & Marsick, 1993) Mangkuprawira (2009), states that the mechanism can be applied to realize the company into a learning organization that is (1) There is a top management support, (2) training and competency-based human resource development, (3 ) development of feedback on all fronts and (4) the provision and development of information systems and management

Government support in the success of e-government melalaui LO mechanism found in the form of top management support at all levels of leadership such as regulatory and public policy and the determination of the terms of appointment of officials, the requirements of operators, the provision of facilities for on-line learning or manually (Bimtek and socialization) as one of the mechanisms of learning organization.During the implementation of e-government regularly conducted training and development of human resources in the form of Technical Assistance SIMAYA, e-Attendance, e-statements, socialization socialization ICT and e-attendance, as well as computer training for employees / operators SKPDs as one of the mechanisms of learning organization.To support provided facilities tesebut SIM (Management Information System) which also supports the feedback process all lines continuously organization for the implementation of e-government.

Test results on the mechanisms of learning organization within the framework of e-government in Maros led indication of the mechanisms implemented in ataranya is evidence of top management support at all levels of leadership in the form of regulation and public policy as well as specific regulations such as the appointment of officials and personnel requirements of the operator, learn through SIMAYA technical guidance, e-attendance, e-reports, SIPKD, socialization socialization ICT and e-attendance, computer training and the provision of online learning facilities are integral in SIM (Management Information System) as well as a means of establishing a feedback process in all lines of the organization continues constantly

Charasteristics learning organization within the framework of e-government in Maros

Ideal Condition Research findings Interpretation/conclusion

Senge (1990), Watkins & Marsick (1993), and Kerka (1995) then it can simply be known that charasteristics learning organization, namely (1) a variety of shared vision in achieving the goals of the organization, (2) provide support for learning, (3) encourage opportunities for learning, (4) promote learning and dialogue at all levels in the organization that is at the individual, team, and organization, and (5) focuses on the creation of a continuous learning communication within the organization

Charasteristics learning organization is shown through their common vision together in achieving the goals of the organization indicated by the level of employee satisfaction, engagement / participation of employees, employee freedom submit proposals and suggestions, share knowledge and expertise into karasterisitik learning organization.Leadership support for employees to learn conducted through decision-making, policies, programs, monitoring and evaluation, provision of equal opportunities for study and consultation, provision of resources / learning and the provision of learning is a learning organization charasteristics.Leaders encourage and provide opportunities for employees to learn in the form of technical guidance, support teams and the opportunity to communicate via the companion SIM is charasteristics learning organization.Learning and dialogue at all levels is done by using the Call Center, SMS Center and face-to-face, is a learning organization charasteristicsCreation of continuous learning communication between employees with leadership and peers, with personnel among other organizational units, between teams, between groups, a learning organization charasteristics

Charasteristics learning organization within the framework of e-government in Maros raises some charasteristics component consisting of (1) share a common vision in achieving the goals of the organization indicated by the level of employee satisfaction, engagement / participation of employees, employee freedom submit proposals and suggestions, share knowledge and expertise be karasterisitik learning organization,(2) support the leadership of the employees to learn conducted through decision-making, policies, programs, monitoring and evaluation, provision of equal opportunities for study and consultation, provision of resources / learning and the provision of learning is charasteristics learning organization, (3) leadership to encourage and give opportunities for employees to learn in the form of technical guidance, support teams and the opportunity to communicate via the companion SIM is charasteristics learning organization, (4) learning and dialogue at all levels is done by using the Call Center, SMS Center and face to face, and (5) Creation of learning communication continuously between employees with leaders and peers, with personnel among other organizational units, between teams, between groups, a learning organization charasteristics.

Learning Organization Support in the implementation of e-government Maros regency in public service delivery.

Ideal Condition Research findings Interpretation/conclusionImplementation of e-government itself requires the readiness of human resources in the form of skills possessed by human resources, education, mastery of ICT, training, and availability of skilled labor (Zaied, 2007)

Indarjit, 2004: 15), that in order to apply the concepts of digitization in the public sector, there are three elements that must be successfully owned and considered seriously(1) Support(2) Capacity(3) Value

To the success of e-government, government kabupatenMaros implement several programs including through Improved knowledge and skills of employees either admin, user or users within an organization can be realized through the implementation of a learning organization and the creation of mechanisms charasteristics learning organization for the implementation of e-government.Preparation of skilled labor both admin, user or users within an organization can be realized through the implementation of mechanisms charasteristics learning organization and the creation of a learning organization to support the availability of skilled personnel who support the implementation of e-government.Improved control of employee-owned infrastructure digintal good admin, user or users within an organization can be realized through the implementation of a learning organization and the creation of mechanisms charasteristics learning organization to support the availability of human resources master digintal infrastructure that supports the implementation of e-government.Creating a culture of learning for both employees admin, user or users within an organization can be realized through the implementation of a learning organization and the creation of mechanisms charasteristics learning organization to create a culture of learning that supports the implementation of e-government.

The determinant factors can be met in order to support the success of e-government pelaksnaan The district through(1) increasing knowledge of implementing e-government employees in Maros is done by creating a top management support through the provision of learning facilities, open dialogue with employees through the SIM and through Bimtek, As well as the utilization patterns of assistance in the field by the Support Team so that employees have the experience, knowledge and skills in running the application,(2) preparation of a skilled workforce to support the implementation of e-Government in the District of Maros done through education and technical training (Bimtek), Sosilaisasi ICT, Recruit and appoint employees who have basic skills of ICT, Recruiting outsourcing, Form Support Team (team assistant) , Form Expert, Form Technical Team from third parties, as well as utilizing the SIM-based wesite to communicate intensively on the implementation of e-government, (3) increasing mastery of digital infrastructure required in the implementation of e-government in Maros done through the budget allocation policy for provision of digital infrastructure, providing training and technical guidance for employees, Form Partnership team from a third party, Doing assistance by the support team and a team of experts who is competent, and implement education and training for individuals, organizations and groups in both formally and with the support team or escort team, and (4) to encourage employees to create a culture of learning in carrying out their duties and responsibilities are shown through an intensive communication with all components like the support team of experts team, utilizing the SIM to share information and communication between employees of different SKPDs, work habits , motivation to work and so on. Creating a culture of learning is done in two models namely the first is to do technical guidance to employees who have been appointed as the operator and the person in charge of each application on each SKPD. The second is to do with the pattern of facilitation of learners Support Team for help and membinmbing employees in performing their duties and responsibilities as opertor and person in charge of e-government.

Conclusion

Implementation of e-government in Maros cause changes in the organizational structure and workflow process changes, changes in the span of control, coordination lane changes, changes in the field of tasks, communication and coordination of media change, the change of the mechanism of the manual into an electronic-based mechanisms as well as changes in behavior and organizational culture in the form of a change in the habits of individual and group work, custom coordinate, consult and habits in decision-making, the breadth of mobility and interaction within the organization for the implementation of e-government.

Conclusion

Mechanism that runs in ataranya is top management support at all levels of leadership in the form of regulation and public policy as well as specific regulations such as the appointment of officials and personnel requirements of the operator, learned through technical guidance SIMAYA, e-Attendance, e-reports, SIPKD, dissemination of ICT and socialization e-attendance, computer training and the provision of online learning facilities intergral in SIM (Management Information System) as well as a means of establishing a feedback process all lines continuously organization.

Conclusion

Charasteristics learning organization within the framework of e-government in Maros consists of (1) share a common vision in achieving the goals of the organization indicated by the level of employee satisfaction, engagement / participation of employees, employee freedom submit proposals and suggestions, share knowledge and expertise into karasterisitik learning organization, (2) support for employees to learn leadership through decision-making, policies, programs, monitoring and evaluation, provision of equal opportunities for study and consultation, provision of resources / learning and the provision of learning is charasteristics learning organization, (3) leadership to encourage and provide opportunities for employees to learn in the form of technical guidance, support teams and the opportunity to communicate via the companion SIM is charasteristics learning organization, (4) learning and dialogue at all levels is done by using the Call Center, SMS Center and face to face, and (5) Creation of learning communication continuous between employees with leaders and peers, with personnel among other organizational units, between teams, between groups, a learning organization charasteristics.

Conclusion

Learning organization into a supporting element of success in the implementation of e-government public services in Maros that bring the determinant factors of e-government supporters from the aspect of learning organization through increased employee knowledge, preparation of skilled labor, increasing mastery of digital infrastructure, encourage employees to create a culture of learning in organization can be realized through the implementation of a learning organization and the creation of mechanisms charasteristics learning organization in the implementation of e-government.

Thank You