learning for high quality experience delivery

L&D for Quality Experience delivery

Quality – All Programmes

Learning and Development for Quality delivery

We can deliver high quality experience ONLY if our teams

know how to and are collaborative with each other

to deliver

WHY?

Every team member, team leader and LCVP is aware of why we need to deliver quality experiences

How to deliver these experiences to specific entities in GCDP and GIP How to balance GIP and GCDP Quality

What action steps to take to make it happen INCREASE NPS through reducing/eliminating

detractors!!

The right message/co

ntent

To the right profile/LC At the right

time

What needs to happen?

Through the right channel

iGIP L&D

PrinciplesThe right

message/content

Always message quality with growth or quality driving growth

Quality is embedded into all stages of exchange flow (not just realized)

Quality education is given to all exchange teams however every member in the entity is aware of this and wants to

deliver it

CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE

Raising with the right JD, EP Profile and for the right countries

Focus LCs for iGIP – Customize by sub product

LCVPs – knowledgeTLs and team members – training of how to sell

Virtual trainings, GIP Newsletters and videos

Weekly calls with focus LCs VPs and TLs

MAY!!

How to use AND measure NPS – Link it to KPI of delivery teams

For LCVPs and Team Leaders of ALL LCs

Virtual channels, conferences, LC Visits May

Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take

Focus LCs for iGIP, LCVP iGIP, LCVP TM

Virtual channels, LC Coaching visits, conferences May and June

Quality delivery at realized stage – Accommodation, Logistics etc

Same as above Same as above June and July


EP Integration for iGIP EPs

LCVP iGIP, TL and Team members for iGIP

Virtual and Physical June and July

Effective AIESEC support to EP for anything to do with logistics or JD/with the company

LCVP iGIP, TL iGIP Virtual and Physical June and July

Visa information and support LCVP iGIP, LCVP Finance Virtual May-July

iGIP side should be aware of oGIP process and how to prepare Eps virtually (As a start of EP Integration even

before the realization)

iGCDP L&D

PrinciplesThe right

message/content


Quality is embedded into all stages of exchange flow (not just realized)

Balancing quality delivery in iGCDP and iGIP is important


Raising with the right JD, EP Profile and for the right countries

Focus LCs for iGCDP – Customize by issue

LCVPs – knowledgeTLs and team members – training of how to sell

Virtual trainings,Weekly calls with focus LCs VPs and TLs, conferences

MAY!! If you want to do off peak realizations then also in July-Aug but only with the off peak teams in specific high volume LCs


For LCVPs and Team Leaders of ALL LCs

Virtual channels, conferences, LC Visits May


Focus LCs for iGIP, LCVP iGIP, LCVP TM

Virtual channels, LC Coaching visits, conferences May and June


Virtual preparation of Eps before realization

LCVP and Team Leaders for iGCDP – should be coordinated by MC, LCVP TM

Virtual May, June and July

Effective AIESEC support to EP for anything to do with logistics or JD/with the company

LCVP iGCDP, TL iGCDP, LCVP TM (to know how to allocate capacity)

Virtual and Physical June and July

Visa information and support LCVP iGCDP, LCVP Finance Virtual May-July

Managing high volume iGCDP Quality along with iGIP growth in LCs

LCVP iGCDP, LCVP iGIP, LCVP TM

Virtual and PhysicalMay-July (embed into exchange process)

Balance GCDP GIP quality through structure, JD, KPI

LCVP TM, LCVP iGIP, LCVP iGCDP

Virtual and Physical May-July

oGIP L&D

PrinciplesThe right

message/content


Detractor issues might seem like the come because of the host entity, but look at the OGX process to see what you can

do better to reduce them

There can be many common areas of working between OGX in GCDP and OGX in GIP so capitalize on it to balance the

quality and growth


Right Raising to ensure right expectation setting (based on supply and product)

LC oGIP, LCVP Marketing, TLs in both oGIP and Marketing, sales training for this to team members, LCVP TM to be aware so that JDs are aligned


MAY!


All oGIP and Marketing teams Virtual channels, conferences, LC Visits

MAY AND JUNE!


oGIP, TM, Marketing teams to ensure there is synergy in action steps and clear understanding of each individuals role in the action steps

Virtual channels, LC Coaching visits, conferences

MAY!


Virtual preparation and communication with host entity – to ensure host entity and home entity are aligned, know about accommodation and AIESEC Support details

LCVP oGIP, LCVP oGCDP, ALL oGIP and oGCDP TEAMS

VirtualJune and July (Once there are enough matches)

Visa information and support (Especially documents)

ALL OGX teams (GIP and GCDP), Marketing teams for the right promotion and expectation setting

Virtual May and June

EP Preparation (About culture of country, JD, internship details, insurance etc)

oGIP AND oGCDP teams, LCVP TM Virtual and PhysicalJune and July (Before realization period)


TM, oGIP, oGCDP LCVPs and Team Leaders

Virtual and Physical

oGCDP L&D

PrinciplesThe right

message/content


Detractor issues might seem like the come because of the host entity, but look at the OGX process to see what you can

do better to reduce them

There can be many common areas of working between OGX in GCDP and OGX in GIP so capitalize on it to balance the

quality and growth


Right Raising to ensure right expectation setting (based on supply and product)

LC oGCDP, LCVP Marketing, TLs in both oGIP and Marketing, sales training for this to team members, LCVP TM to be aware so that JDs are aligned


Raising period is now over so this is mostly for off peak teams


All oGCDP and Marketing teams

Virtual channels, conferences, LC Visits

MAY AND JUNE!


oGCDP, TM, Marketing teams to ensure there is synergy in action steps and clear understanding of each individuals role in the action steps

Virtual channels, LC Coaching visits, conferences

MAY!


Virtual preparation and communication with host entity – to ensure host entity and home entity are aligned, know about accommodation and AIESEC Support details

LCVP oGIP, LCVP oGCDP, ALL oGIP and oGCDP TEAMS

VirtualJune and July (Once there are enough matches)

Visa information and support (Especially documents)

ALL OGX teams (GIP and GCDP), Marketing teams for the right promotion and expectation setting

Virtual May and June

EP Preparation (About culture of country, JD, internship details, insurance etc)

oGIP AND oGCDP teams, LCVP TM Virtual and PhysicalJune and July (Before realization period)


TM, oGIP, oGCDP LCVPs and Team Leaders

Virtual and Physical

EP Re-integrationLCVP oGCDP and TM and Team Leaders for oGCDP and TM

Virtual and physicalMay-July (since there is a process to it)

Educate members about ALL COUNTRY

partner DETAILS

Synergy between TM, GIP GCDP on

the MC to make it happen!

Cover common solutions for icx AND ogx

with both GCDP and GIP

to bring the balance in delivery

Implement team

minimums with all delivery

teams

Customize to YOUR ENTITY

GROWTH MODEL and

focus Programmes

for LCs

Members LEARN BY DOING! So

make it practical

Tips to deliver L&D about QUALITYis

Create a culture of CARING for OUR EPs within your membership

2. Attracting &

Converting

Members LEARN BY DOING! So

make it practical

2. Attracting &

Converting

Newie Induction:- Run an entire exchange simulation during newie

induction where members are raising through artificial sales meetings, matching through a live market place and actually arranging for EP Visa, Accommodation, coordinating with each other as home and host entity and Eps are filling satisfaction surveys

- This will help members understand the why, how and what of quality experiences better

- Make sure new members are meeting and interacting with incoming and outgoing Eps

- Ensure your re-integrated Eps are a part of induction or even team leaders of new members in exchange teams!

2. Attracting &

Converting

Team Leaders:- Ensure team leaders of exchange support teams like

TM and Marketing are getting the education they need along with exchange teams

- Make sure team leaders are transitioning EP (ICX or OGX) information and contact etc well from one team to another at the end of the experience so this doesn’t break the experience of the EP

- Educate Team Leaders through practical simulations and training as well!

- Team leaders must have the feeling of care

2. Attracting &

Converting

Vice Presidents:

• Run an NPS training where LCVPs are all using NPS (so they have practical understanding), identifying detractor issues and working together to eliminate them

• Involve support functions as well!

3. Attracting &

Converting

Showcase members who deliver high quality EP XPs:

- As often as possible, go through promoter comments on NPS and RECOGNIZE the MEMBER who was the EP or TN manager of the EP in delivering the experience

- It could be more than one member involved in delivering the experience, showcase this members experience and work and incentivize the member/team as well

- This will strengthen the culture of delivering quality experiences

4. It is the MCs role to be aware LCs know their partners and

supply along with ALL internship details! Below you will find what are the minimums of education to LCs about partners so

LCs can deliver quality XPs

Knowing partners and

all details

Communication with

partners is part of L&D

Evaluate detractor issues and improve

together!

Quality experiences are delivered by 2 entities TOGETHER

YAY!

You are almost there!!

Now make it happen!!

learning for high quality experience delivery

Leadership & Management