leansigma ® fundamentals module 7 – cultural transformation and lean leadership

LeanSigma® Fundamentals

Module 7 – Cultural Transformation and Lean Leadership

The final step of the Lean execution roadmap entrenches continuous improvement.• Specify Value• Identify the Value Stream• Establish Flow – continuous movement of the

service and information from beginning to end thru the process

• Pull from the Customer • Continuously Improve the Process to Perfection

© 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

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Healthy Organizational Culture can sustain your continuous improvement program.• Culture is represented in the norms and unwritten rules

that guide employee actions• Corporate cultures are shaped by a variety of influences

– nature of the business– geography – fingerprints of the company founders, current leaders

and associates• Culture Happens!

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You can accept the hand you have been dealt or you can take action to change it!


High Performance Cultures drive results.


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A set of shared attitudes, values, goals and practices that characterize a company or corporation

Webster’s Dictionary

CultureCulture

A set of shared attitudes, values, goals and practices that focus on superior execution

High- Performance CultureHigh- Performance Culture

High Performance Cultures unite people and techniques effectively.

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Leadership Tools & Practices

Shared techniques that drive practices, aid problem solving and establish consistent performance – day to day, week to week, year to year

Shared Values and Beliefs

Description of the Leadership’s Vision of the

desired culture

Common Terminology and

LanguageThe mechanism to bring the desired culture alive

through daily reinforcement

Recognition and Reward

Reward mechanisms for living the values

Operating Architecture

Social Architecture



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“It’s the intangibles that are the hardest things for competitors to imitate. You can get an airplane.You can get ticket-counter space, you can get baggage conveyors. But it is our esprit de corp –the culture, the spirit – that is truly our mostvaluable competitive asset.”

Herb KelleherChairman of the Board

Southwest Airlines

High Performance CultureCultures differentiate exceptional performers.

Leaders drive culture.

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“The culture of a company is the behavior of its leaders. Leaders get the behavior they exhibit and tolerate. You change the culture of a company by changing the behavior of its leaders.”

Larry BossidyFormer CEO, Honeywell


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Leaders at various levels influence the culture differently.

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You influence the culture every day.

What should IMS’ LeanSigma culture look like?

Characteristics• Lean, agile & connected to customer demand• Responsive to the customer needs for new

products and services• Improving continuously to enhance all

stakeholders value• Transforming culture to a discipline of execution,

sustaining improvements, and leveraging growth• Leads future-environment after merger or

acquisition


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What can you do to influence culture at IMS?


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leansigma ® fundamentals module 7 – cultural transformation and lean leadership

Documents

guidon performance solutions

high performance cultures

consistent performance

associates culture

licensee of leansigma

desired culture alive

healthy organizational

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