Leading Through Leading Through ChaosChaos

Leading & Empowering Leading & Empowering TeamsTeams

Behaviours-IBehaviours-I• Non-Assertion/Passive BehaviourNon-Assertion/Passive Behaviour

– Failure to express your wants & needs Failure to express your wants & needs honestlyhonestly

– Lose/Win SituationLose/Win Situation– Allowing others to disregard your rightsAllowing others to disregard your rights

• Right to a BeliefRight to a Belief• Right to an opinionRight to an opinion• Right to have feelingsRight to have feelings• Right to make a mistakeRight to make a mistake• Right to say NORight to say NO

Behaviours-IIBehaviours-II• AggressionAggression

– Ignoring and dismissing others’ rightsIgnoring and dismissing others’ rights– Standing up for your own rights at all Standing up for your own rights at all

costscosts– Win/Lose SituationWin/Lose Situation

• AssertivenessAssertiveness– Standing up for your rights with concern Standing up for your rights with concern

of others’ rights as wellof others’ rights as well– Win/Win SituationWin/Win Situation

How to be Assertive-IHow to be Assertive-I• DD Describe the issueDescribe the issue

• EE Express/Empathize with feelingsExpress/Empathize with feelings

• SS Specify/Stress what you wantSpecify/Stress what you want

• CC Consequences of non-complianceConsequences of non-compliance

How to be Assertive-IIHow to be Assertive-II• FoggingFogging

– You may be rightYou may be right– You may have a pointYou may have a point– I’m sure you’re rightI’m sure you’re right

• Broken RecordBroken Record• It may be true that no one else has It may be true that no one else has

complained-but my meal was not good and I complained-but my meal was not good and I would like you to take some money off the would like you to take some money off the billbill

Negotiation Strategies-INegotiation Strategies-I• RetributionRetribution (coercion & intimidation)(coercion & intimidation)

– If you don’t do this you’ll regret itIf you don’t do this you’ll regret it• ReciprocityReciprocity (exchange & integration)(exchange & integration)

– If you do this you will receive thatIf you do this you will receive that• Reason Reason (persuasion based on facts, (persuasion based on facts,

needs or personal values)needs or personal values)– I want you to do this because its I want you to do this because its

consistent with/good for/necessary consistent with/good for/necessary to…to…

Negotiation Strategies-IINegotiation Strategies-II• RetributionRetribution

• When there is inequality of powerWhen there is inequality of power• Behaviour: Aggressive/DominantBehaviour: Aggressive/Dominant• Psychological Position: I’m right, you’re wrongPsychological Position: I’m right, you’re wrong

• ReciprocityReciprocity• When there is interdependenceWhen there is interdependence• Behaviour: CompromisingBehaviour: Compromising• Psychological Position: Let’s BargainPsychological Position: Let’s Bargain

• ReasonReason• When each party is regarded as equalWhen each party is regarded as equal• Behaviour: AssertiveBehaviour: Assertive• Psychological Position: Let’s win TogetherPsychological Position: Let’s win Together

Countering Influencing Countering Influencing Attempts-IAttempts-I

• RetributionRetribution– Increase your power baseIncrease your power base– Assert your concernsAssert your concerns– If all else fails, resistIf all else fails, resist

• ReciprocityReciprocity– Consider the motivesConsider the motives– Recognize manipulative moves and highlight Recognize manipulative moves and highlight

themthem– Ask: “would I be interested in it if there were Ask: “would I be interested in it if there were

no constraints on time and availability?”no constraints on time and availability?”

Countering Influencing Countering Influencing Attempts-IIAttempts-II

• ReasonReason– Explain how the request/order affects Explain how the request/order affects

your performanceyour performance– Defend your personal rightsDefend your personal rights– Refuse firmlyRefuse firmly

Blocks to EmpowermentBlocks to Empowerment• Attitudes About Sub-ordinatesAttitudes About Sub-ordinates

– “I’m willing to empower my people, but they just won’t accept the responsibility.’

• Personal InsecuritiesPersonal Insecurities– “I’m willing to empower people, but when I do,

they either mess things up or try to grab all the glory.”

• Need for ControlNeed for Control– “I’m willing to empower people, but they require

clear directions and a clear set of guidelines; other wise, the lack of instructions leads to confusion.”

Empowering Yourself & Empowering Yourself & OthersOthers

• Know that your Know that your and others are and others are capablecapable

• Know that you & Know that you & others have others have freedom of choicefreedom of choice

• Know that freedom Know that freedom has a responsibilityhas a responsibility

• Know that you are Know that you are responsible for what responsible for what ever happens to youever happens to you

• Believe in and care Believe in and care about what you do, about what you do, have and give a have and give a sense of purpose sense of purpose and passionand passion

• Trust yourself and Trust yourself and othersothers

Empowerment vs. Role Empowerment vs. Role ClarityClarity

ChaosChaosFreedom Through Freedom Through

ResponsibilityResponsibility

ConfusionConfusion RoboticRobotic