leading a sustainability culture - michigan.gov a sustainability culture ... solving problems by...
TRANSCRIPT
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Leading a Sustainability Culture
Creating Excellence Through Lean LeadershipSeptember 14, 2017
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In Pursuit of Excellence
Excellence Has No Boundaries
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Center of Excellence?
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Organizational Excellence
Mindsets of leadership that create a culture of teamwork in solving problems by focusing on customer’s needs, engaging employees, standardizing processes and
optimizing performance.
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Elements of Excellence
CULTURE
LEAN
TOOLS
E x c e p t i o n a lVa l u e C r e a t i o n
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Barriers to Excellence
Frustration
Opposition
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What are the Barriers?
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Values
Values define the expected behaviors in which the organization operates to achieve the Vision.
• What does your company value?
• What is communicated?
• What’s underneath the surface?
• What is recognized and rewarded?
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Communication
•Verbal Words - 7%•Body Language – 38%•Voice Tone – 55%
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Vision
Provides:
• Direction
• Aspiration
• Alignment
Creates a common understanding of where we are going, why it is important and what it will be like when we get there.
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Can you read this?
Please read aloud what you see
Ca y u rea t is
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Can you read this?
Please read aloud what you see
LUMPING TO CONCLUSIONS
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Assumptions
Please read aloud what you see
LUMPING TO CONCLUSIONS
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Lean Strategy Tools
Clear
Measurable
Assignable
Time Based
Tracked & Reviewed
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Customer Focused
Who are my customers?
What are their expectations?
How well do I meet those expectations?
How do I know?
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Engagement
Leaders set the tone of dialogue in the organization.
Dialogue is the core of culture.
How people talk to each other absolutely determines how well the organization will function and perform.
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Level of Engagement
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Improvement Strategy
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Structure & Alignment
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Being a Waste Detective
Excellence
Mistakes
Poor Teamwork
Lack of Information
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Problem Solving & Standardize
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Problem Solving& Standardize
Bus
ines
s R
esul
ts
2
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Value Stream Mapping
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Systems for Sustainment
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Standardization
Foundation of Continuous Improvement
• Involvement
• Identify Tasks
• Visualization - Pictures
• Simple and clear
• Use as a training aid
• Measure the effectiveness
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Leading a Culture of Sustainability
Begins With Each One of Us:
Goals must be Measurable Waste must be Eliminated Time must be Valued Everyone must be Respected Decisions must be at Point of Use Actions must be Driven Follow-up’s that are Standardized Change that is Sustained and Improved
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What are you committed to do that will improve your ability to Lead a Sustainability Culture?
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In Conclusion
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References
Good to GreatToyota KataIt’s Your ShipThe Leadership EngineToyota TalentThe Toyota Fieldbook
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