LanTro Global Alliance Partnership (LGAP)

4. Optium hil

What is LGAP and What can

we do for you? LGAP is an organisation comprised of like minded, accredited, specialist cabling infrastructure service providers that have agreed to co-operate to provide customers with a single source for all their cabling infrastructure needs on a global basis.

LGAP’s global service catalogue includes:

• Major cabling projects for both work-space and datacenter environments

• Frame work agreements for ongoing deployment services• SupportservicesincludingMAC,breakfix,equipment

refresh/racking and stacking in both work-space and datacenter environments

• Professional services including; cabling design, project management and intelligent infrastructure management solutions

LGAPprovidescustomerswithaconsistent,highqualityofservice at a lower cost whilst delivering an unsurpassed level of service management information and control across all territories. LGAP customers receive:

• Highquality,globalservicecatalogue• A guaranteed, global SLA framework• Online, real-time global service management reporting &

financialcontrol• A consistent global pricing methodology and control in

local currencies• Global account governance process• An option for a single point of contractual engagement and

responsibility

Sustainable cost reductions

• ByutilizingourbestpracticetoolsandprocessessuchascableloomingandMACmanagement,LGAPisproventoprovidelowcost,highqualityservices.

• CentralizedvendormanagementleveragesLGAP’spurchasingpowerandallowsustopassonlowerpricingtoourcustomers.

• LGAP’slocal/regionalresourcesandlogistics,removestheneedtoflyexpensivemenandmaterialstogeographicallyremotelocations.

• LGAPprovidesourcustomerswiththeopportunitytopoolglobalvolumediscountsandincentives.

• Reducedmanagementoverheadforourcustomers.

Enhancedqualityofservice

• TheprovisionofdemandingandconsistentSLAsensuresthehighestqualityofservice.

• AdoptionofbestpracticeprocessesandstandardsbyallLGAPmembersensuresaconsistentandhighqualityofservice.

• Provisionofaglobalcontinuousserviceimprovementprocessprovidestheplatformtoenhanceservicequalityandreduceoperationalcosts.

• LGAP’sglobalinfrastructureensuresservicescanbescaledrapidlywithout

compromisingservicequality.

4. Optium hil LGAP partners utilise our global network to deploy best in

class solutions with access to resources at a consistently highquality,atapredictablelowercostunderasingleSLA schedule, anywhere in the world. This avoids the riskandexpenseofcontractingunknown,unprovenlocalorganisations.

All works are procured, controlled, managed and reported via our online procurement and management information dashboard.

Theprocurementsystemenablescustomersand/orLGAPstaffto:

• Orderfromapre-definedcatalogueofproducts&servicesat predictable, highly competitive costs

• GenerateanimmediatedownloadablequotationinPDFformat

• Increase management visibility through order status at a glance via a Red, Amber, Green status viewed via the online dashboard

• Receive progress updates via e-mail • Gain client authorisation & QA • Viewanddownloadfinancialreports• Obtain optional monthly invoicing

Our service desk ensures all documentation is completed by the local LGAP partner and will upload the O&M manuals, test results and any other relevant documentation onto the online dashboard for review and analysis. The service desk will also provide work allocation, payments and complete all interaction necessary.

In addition to functioning as a repository for all documentation, the web-based LGAP dashboard provides a central repository for customers to view real-time and historical service management information and KPI alerts. The dashboard is tailoredtoeachcustomersindividualrequirementsbutwouldcommonly include:

• SLAmonitoringviatrafficlights• KPI reporting and trending• Project status• Stock level views• Resource team charts, on call info, escalation paths• Quality procedures, risk and method statements

How does it work?

Increased management information & control

• Onlineprocurementtoolsensurethatcontrolismaintainedoverallfinancialspendinginallgloballocations.

• Real-timeservicemanagementinformationismadeavailableviaourweb-baseddashboard.

• Ensuresadoptionofandadherencetocorporatestandards.

• Easeofengagement:globalcontractualresponsibilityandgovernance(ifrequired).customers.

email:info@lgap.netweb:www.lgap.net

LanTro Global Alliance Partners

LanTroVision(AsiaPac)

USInformationSystems(N.America)

DMI(S.America)

LMG(UK,Europe&M.E.)

InterconnectSystems(Africa)

Syndeticom(Australia)

SankiEngineering(Japan)

MustikaMemadata(Indonesia)