knowledge management ppt @ bec bagalkot mba

8/2/2019 Knowledge Management PPT @ BEC BAGALKOT MBA

1/22


2/22

Friends


3/22

knowledge management

Presented by:-BABASAB PATIL


4/22

What is Knowledge Management?

Defined in a variety of ways. KM in education: a strategy to enable people to develop a set

of practices to create, capture, share & use knowledge to

advance.

KM focuses on:

people who create and use knowledge. processes and technologies by which knowledge is

created, maintained and accessed.

artifacts in which knowledge is stored (manuals,

databases, intranets, books, heads).


5/22

Knowledge management is a discipline that promotes anintegrated approach to identifying, managing and sharingall of an enterprises information needs. These informationassets may include databases, documents, policies and

procedures as well as previously unarticulated expertise andexperience resident in individual workers.

What is Knowledge Management?


6/22

KM strategies in organization Rewards (as a means of motivating for knowledge sharing)

Storytelling (as a means of transferring tacit knowledge)

Cross-project learning

After action reviews

Knowledge mapping (a map of knowledge repositorieswithin a company accessible by all)

Expert directories (to enable knowledge seeker to reach tothe experts)

specific subject


7/22

Best practice transfer

Competence management (systematic evaluation and

planning of competences of individual organizationmembers)

Proximity & architecture (the physical situation ofemployees can be either conducive or obstructive to

knowledge sharing) Master-apprentice relationship

Knowledge brokers (some organizational members take onresponsibility for a specific "field" and act as first reference

on whom to talk about a


8/22

Components of knowledge

management

Collaborationis a recursive process where two or more peopleor organizations work together to realize shared goals.

Content Managementis the set of processes and technologies that support thecollection, managing, and publishing of information inany form or medium.


9/22

SearchTo make a careful examination or investigation of problem,

search one's conscience for the right solution to the problem.

Taxonomy managementis the science which deals with the study of identifying,

grouping, and naming organisms according to their

established natural relationship.


10/22

Business Process Managementis a holistic management approach focused on aligning allaspects of an organization with the wants and needs ofclients. It promotes business effectivenessand efficiency while striving for innovation, flexibility, andintegration with technology.

Business Intelligencerefers to computer-based techniques used in identifying,extracting, and analyzing business data, such as salesrevenue by products and/or departments, or by associated

costs and incomes.


11/22

Functions of Knowledge Management

1. Intermediation:-The act of intervening for the purpose of

bringing about a settlement

2. Externalization:- Attributing to outside causes

3. Internalization:- Learning (of values or attitudes etc.) that is

incorporated within yourself

4. Cognition:- The psychological result of perception and

learning and reasoning

5. Measurement:- "the measurements were carefully done"


12/22

What is a Learning Organisation?

"The essence of organisational learning is the

organisation's ability to use the amazing mental capacity

of all its members to create the kind of processes that will

improve its own" Nancy Dixon, 1994

"Organisations where people continually expand their

capacity to create the results they truly desire, where new

and expansive patterns of thinking are nurtured, wherecollective aspiration is set free, and where people are

continually learning to learn together


13/22

Shared

Vision

Team

LearningMental

Models

Personal

Mastery

Systems

Thinking

Five components of learning

organisation


14/22

Systems thinking mind shift & understanding change processes. feedback to reinforce/counteract action. recognize recurring structures remove root causes/problemsPersonal Mastery personal competence and vision

developing patience to look at reality objectively

Mental Models changing ingrained assumptions about influencing factors.


15/22

Cont

Shared Vision use instincts, intuition by sharing personal vision pictures of the future Team Learning dialogue, discussion, group relationships accelerate org. learning through


16/22

Value toOrganization

Organizational

Learning

Active KnowledgeTransfer

Expert KnowledgeBase

Contact Links

Expert Assistance asNeeded

Communities ofPractice Index

Decision MakingTools

Profiles forCustomization

Pushed Reports &News

Collaboration Tools

Repositories

Best Practices

Reports

Documents

Presentation Slides

Tips


17/22

Data, Information & Knowledge

DATA INFORMATION KNOWLEDGE

Definition Raw facts, figuresand records

contained in asystem.

Data placed intoa form that is

accessible, timelyand accurate.

Information incontext to makeit insightful and

relevant for

human action.Reason Processing Storing /

Accessing.Insight,

innovation,improvement.


18/22

Sources of knowledge

1. People

2. Books

3. Experience

4. Experimentation and observation

5. Thinking and pondering


19/22

ContCommon sense: Every one knows that it is so

Intuition: I just know it

Beliefs: it is based on personal conviction

Tenacity: verification over the years

Tradition: practice through generations

Personal Experience: personal testing and experienceAuthority: the word of experts

Divine and supernatural powers: the revelations of God and ofother powers

Reason and logic: the intellect can capture truth and knowledgedirectly

Scientific methods: knowledge is derived through empiricalprocedures


20/22

Documentation

Documentation is a general term for a multiplicity ofdocuments in a chosen mix of media and with a certain

collection. Purpose of documentation is the use to support a

tool or a process.

Classical documentation is a set of documents printed on

paper. Documentation (to document) also refers to the

process of providing evidence.


21/22

Documentation composure

Documentation may include written information for any read, projection or technical

performing,

data media of any format and for any reproduction,

other content. Common types of documentation include user guides, white

papers, on-line help, quick-reference guides. It is lesscommon to see hard-copy (paper) documentation.

Documentation is distributed via websites, softwareproducts, and other on-line applications


22/22