km introduction powerpoint
DESCRIPTION
A short introduction to knowledge managementTRANSCRIPT
Knowledge Management
An Introduction
Howard GregorySimulation EducatorThe Wasson Center
April 5, 2010
“knowledge worker"
Knowledge Management -definition
The process of systematically and actively managing and leveraging the stores of knowledge in an organization is called
knowledge management.
It is the process of transforming information and intellectual assets into
enduring value.
Knowledge Management -definition
“Knowledge Management is the discipline of enabling individuals, teams and entire
organizations to collectively and systematically capture, store, create, share and apply knowledge, to better
achieve their objectives.”
What is Knowledge Management
The way we Create Knowledge;
Knowledge is the only assets that grows with use
What is Knowledge Management
The way we Store Knowledge;
Computers
Paper
Books
In Our Heads
What is Knowledge Management
The way we Share Knowledge;
Learning
Story Telling
Mentoring
Communities of Practice
What is NOT Knowledge Management
Vendor Created
Document Management Systems
Wasson CenterDocument Assessment
Masters of Science Capstone ProjectIAKM Program
Kent State University
KM and Documents
Computers have allowed the increasing ease of document creation, sharing and storage – yet is that always a good thing?
◦ 85% of Documents are never retrieved
◦ 50% of Documents are duplicates
◦ 60% of Documents are obsolete
20/80 Rule
20% of
our documents account for
80% of
the our core business
Example: SP Case Scripts
Initial Document Assessment
Controlled Documents
Have◦ Standardized Format (mostly)
◦ Protected (password)
◦ Owned
Examples◦ C&P Schedules
◦ Paper files in B-40
Uncontrolled Documents
Lack
◦ Standardized Format
◦ Naming Conventions
◦ Protection
◦ Ownership
◦ Version Control
What is it you need from Documents?
Survey Monkey
◦ Wasson Center Staff Survey
◦ Survey of other SP Educators / Centers
Suggestions
Contacts
Next Steps
Survey Results
Manager Lead “Quick Win”◦ Work Group Formation
◦ Naming Convention Creation