KAREN KENNEDYAsheville, NC

kennedyemp@gmail.com

PROFESSIONAL SUMMARY

Successful information technology professional with diverse and extensive experience focusing on application software management, software application analysis and testing. Proven achievements in time management providing hands-on guidance with server/client-based systems, telecommunications, and software applications. Considered a high-energy leader with a reputation for integrity and quality. Team oriented with excellent interpersonal communication skills working with Managers and Engineering teams. CORE COMPETENCIES

QA responsibilities including developing test cases and performing extensive testing on various software applications (new acquisitions and existing application upgrades).

Develop practices and accompanying review criteria to meet compliance requirements for audits.

Software training, designed the classes as to course content and created the training documentation

Create interactive online tutorials and E-Learn courses. Automate documents in Microsoft Word and WordPerfect through templates and macros. Design and develop websites – website content management. Design and create newsletters, logos, PowerPoint presentations, flyers and business cards. Computer Graphics/Printing Prepress - image editing/desktop publishing/corporate branding. Digital photographer and photo editor. Proficient in the following software programs:

JIRA Issue and Project Management Tracking Software

Oracle SQL Developer & MS Visual Studio 2012 Shell

Flypaper (Flash Interactive Content Creation Platform - multi-touch, interactive & motion graphics)

Microsoft Team Foundation Server (TFS) and Microsoft Test Manager

Document Management Programs – DocsOpen, SoftSolutions, Proliance and SharePoint

Microsoft Suite - Word, PowerPoint, Outlook, Excel and Access (PC & Mac)

Programming Languages – Visual Basic for Applications, XML, and SQL

Creative Cloud CC (2015) & Adobe Photoshop Lightroom CC (2015)

Web Programming Languages – HTML and PHP

PROFESSIONAL EXPERIENCE

QA ANALYST, BENEFITFOCUS, Greenville, SC2013 - 2016

Responsible for developing and executing all phases of testing, including functional, regression and system level tests. Verify integration readiness and software performance using current test methodologies including both automated and manual testing. Convert behavior based functional requirements and technical requirements into comprehensive test scripts to be executed in an integration environment. Maintain defects and collaborate with development staff to resolve issues. Perform/report on testing - functional, integration, system, regression and performance

including executing SQL queries/updates on database tables as part of the testing. Create and update test scripts and test cases as new functionality is added or changed. Manage defects by recording, reporting, analyzing, and tracking defects to resolution Work with managers and the engineering team to ensure test plans and test cases accurately

map to functional and technical project requirements. Execute test cases and plans across multiple service and application platforms.

Karen Kennedy Page 2 Report test results to the engineering team and managers, and perform regression testing to

follow up on testing feedback, non-conformities, issues, and problems.

Karen Kennedy Page 3QA ANALYST/COMPLIANCE ANALYST/PROJECT MANAGER, Fluor Government Group, Greenville, SC

2010 – 2013 QA analyst for in-house and 3rd party software applications utilizing Microsoft Team Foundation

Server (TFS) and Microsoft Test Manager. Develop comprehensive test cases for the environments (Unit, Integration and User Acceptance Testing and Production).

QA analyst for SSRS reports associated with the in-house and 3rd party applications. Performing-editing SQL queries as well as creating basic queries from database table views Develop Practices for the Fluor Government Group (FGG) IT department outlining guidelines to

be followed to meet compliance requirements for Government audits. Develop the criteria as well as the format for the reviews mandated by the Practices. Develop training PowerPoint presentations and guidelines for the Practices. Set up SharePoint site for tracking training and storing Compliance documentation. Review and evaluate support/change requests on a monthly and quarterly basis for determining

degree of compliance as a function of the Change Management Practice as well as conducting training on the areas of insufficiency identified in the reviews.

Review/evaluate software testing documentation for software installations/changes on a quarterly basis as dictated by the Software Testing Practice.

Project Manager and IT Administrator for Microsoft System Center Service Manager 2012. Includes customization and configuration through the Service Manager Authoring Tool and by directly editing XML code.

Project Manager and IT Administrator for in house developed Sharepoint applications for vendor certification and contractual consent documents.

Project Manager for Harrington Quality Management System (HQMS) software tracking audits including findings and corrective actions.

Conduct training and develop user guidelines for the in-house and 3rd party software.

INTERACTIVE DESIGNER/QA ANALYST, THE ADEC GROUP, Greenville, SC2008 - 2010

Create online interactive content - tutorials and E-Learn (SCORM compliant) courses utilizing Flypaper (software for creating multi-touch, interactive or motion graphics content which can be output as a Flash project).

Design/develop websites utilizing Dreamweaver, Photoshop, Illustrator and Flash. Design/develop banner ads and web animations/videos utilizing Flash. Convert various movie

formats into Flash video. Corporate website management involving monthly and quarterly statistical reporting, inputting

content for online courses in various languages, adding new product content, uploading documents, images and Flash videos and archiving older product content and accompanying documents stored on the website.

Set up website analytical reporting utilizing Google Analytics and StatCounter. Manual QA testing with test cases for updates to online applications for client. Mainly

regression testing. Revise and create test cases as necessary for testing.

GRAPHICS/WEB CONSULTANT, INDEPENDENT CONTRACTOR, Greenville, SC2007 - 2008

Create graphics and websites for small businesses utilizing HTML/CSS coding and Dreamweaver.

IT SPECIALIST/PROGRAMMER, SOCIAL SECURITY ADMINISTRATION, Baltimore, MD2005 - 2007

Create templates and macros in Microsoft Word Visual Basic for Applications (VBA) to automate appellate decisional documents for the Office of Adjudication & Review.

Automate the Administrative Law Judge (ALJ) instructional documents for the decision writers drafting the actual decisional document.

Make recommendations on the best approach to accomplish the automation goals. Perform extensive testing on the templates and macros prior to their rollout. Train the decision writer trainers on the templates/macros. Create the accompanying

documentation/handouts and PowerPoint presentations. Conduct training/meetings online with NetMeeting.

Karen Kennedy Page 4

EDUCATION Graphic Design Communications, Texas Tech University, Lubbock, Texas