kirti bubna
TRANSCRIPT
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Listening Skills
Body Listening
- Listening to self , listening others
- 7 Chakra System(relationship between body & mind)
Conscious Listening- Hear carefully & patiently
Questioning skills
- Important to establish what you are trying to achieve- Open Ended Question : ask for elaboration of an idea
- Close-Ended : used to direct a conversation
Listen Updevelop the skill of active listening
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Improving Social skills in Formal Conversations
Be aware of your- Speaking Voice : Speak in a modulated tone
- Body Language : avoid loud gestures
- The topics : avoid discussions on personal life; dont hog
- Be present in the moment : Avoid distractions
- Be a good conversationlist : Allow others to talk. Dontinterrupt
- Be aware of who you are speaking to
Besides keep in mind your table manners, maintain eyecontact, proper referencing ,avoid asking too many Qs or
providing unsolicited advice
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Common Mistakes when talking to people
Judging your performance against unrealisticstandardsdont use long term goals as a standardto measure your current performance against
The failure to learning each daydont be lazy ,follow through your goals, dedicate & committyourself to excel , Implementation is crucial
Attempting to be originalpeople are happy to talkabout mundane topics as theres no effort involved.Dont frustrate yourself.
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Ways to improve communication skills
Go step by step once comfortable with the previous
1. Small Talkhelps to size up the other person; engageeach other at a surface level
2. Fact disclosurefind out commonalities; open endedQs; find topic that interests both parties
3. Share viewpoints & Opinionsbe prepared to listen toothers opinion on sensitive topics; avoid characterassassination
4. Share personal feelingsthings of deep value to youcould be shared ; provide a little distance between you
and your friend
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Personality
Assessing your personality is very important
Life is not measured by the no. of breathes we take
but by the moments that take our breath away.
Life isnt about how to survive the storm, but how to
dance in the rain. The happiest people not necessarily have the best of
everything. They make the best of everything theyhave.
Honesty & Perseverance are key factors in determiningwhere you stand in life.
Dont be a duck. Be an Eagle
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Email Ettiquetes & Usage
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Email Policy
Objectives of a corporate email policy:1. Commercial: sending effective emails to gain advantage
2.Productivity : setting out rules for personal use
3.Legal : minimize the risk of law suits
CommercialInclude guidelines of salutation/ending
Use of signatures & deciding priority allotment
Expected time in which an email is to be answered
Use of the cc: & bcc: feature
How & when to forward emails, to whom & how to
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Productivity
Acceptance of personal emails
Subscription to newsletters & newsgroups
Dont engage in non-business activities that
unnecessarily tie up network traffic
Legality Increase awareness of harmful consequences of
inappropriate consequences State clear policies as to how to use emails
Maintain transparency
Include a point of contact form queries
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Need for email Disclaimers
1. Legal Reasons
Breach of Confidentiality
Transmission of Viruses
Entering into contracts
Negligent misstatement
Employers Liability
2. Marketing Reasons
Add marketing information
Convey professional image
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Types of disclaimers
Internal/external Departmental
Specific: Recipient name, Supervisor name , date
Disadvantages of disclaimers
Can sometimes end up being quite a long list
Redundancy
Replication. Can be avoided by chnages in pattern
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Presentation skills
The use of voice inflection on stage to be a betterpresenter
Avoid monotonous speeches, modulate your voice
Be passionate, lively & speak with animation Most importantly be naturaldont forcefully try
to change yourself
Picking up a right presentation topic :
Pick up a subject that you are passionate about
Pick up something that could be illustrated by the help of
pictures
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Presentation Tips
Start with a Quotation
Use of pictures
Involve the audience by small Q&As
Produce an unusual statistic
Live with the fear Realise that you will come down
Clean your shoes
Eye contact
Avoid jargons
Keep it short & simple ( KISS ) Dont use power point sound effects
Check the location before delivery
Check on the body language & dressing
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Presented By:-
Kirti Bubna
Thank You..!!