kick off presentation odg 25th august final

7/31/2019 Kick Off Presentation ODG 25th August FINAL

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One Day Governance

Kick-off Presentation

to

V. Ponnuraj

Commissioner SSLR, Government of Karnataka


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OUR UNDERSTANDING

One Day Governance


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Project Rationale Why ODG?

Growing population

Increased number of schemes

Limited work-force (posts sanctioned long back)

Resulting in inefficiency and mismanagement

Unreasonable work-load on existing employees

Growing public expectations on account of

high awareness level and

improved service levels in private sector and

technology advances

There is

urgent need

to bring

drasticimprovements

in the way

public

services aredelivered


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Vision and Objectives

Servicelevel

Improvements

Over TheCounter

One DayGovernance

CustomizedServiceDelivery

ParticipativeGovernance

InteractiveGovernance

OBJECTIVES Improved

quality of

service Alternate

channel Remote access

Reduced time

Reduced Cost

of access

New Public

Services Improved

Governance


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Underlying Principles for Service Level

Improvements

Reduce the human interface

Speed up the service delivery, improve the efficiency and reduce

corruption

Re-engineer government processes

Reduce number of actors in a process

Reduce number of levels in processing

Remove process inefficiencies

Use IT as enabler of change Go Digital Data, Process and Communication

Inter-department sharing of data and information

Common

Change

Enablers


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ORGANIZATIONAL OVERVIEW

One Day Governance


7/24 Grant Thornton International. All rights reserved.

DISTRICT

District Commissioner

SUB - DIVISIONS

Asst. Commissioner

TALUKS

Tashildars

HOBLI

Dep. Tashildar & RI

VILLAGE

Village Accountant

Organization Structure (Overview)



Organization Structure

Field Level

Taluk LevelSub-Division LevelDistrict Level

District Commissioner

Additional District Commr.

Office Assistant

Sirasdhars

First Division Assistant

Second Division Assistant

Assistant Commissioner

Tashildars



Tashildars

Sirasdhars



Deputy Tashildar

Revenue Inspector

Village Accountant



24. DVS

25. Rural Certificate

26. Birth & Death Certificate

27. Antya Samskara Certificate

28. Land Sale & Purchase Permission

29. Violation Of 79a & 79b

30. RRT Misc

31. Child Labour/ Bonded Labour

32. Evection33. Non Creamy Layer Certificate

34. Jana Samparka

35. 94C

36. Attrocity

37. Process

38. Est Survey

39. RK Survey

40. Phodi

41. Tatkal Phodi42. 11E Sketch

43. IMP

44. Misc-survey Papers

45. RTI

46. AGM Certificate

1. HC

2. LAQ

3. ALN

4. Cmrf

5. Irr

6. Lnd-1 & 2

7. FOR

8. CAL

9. Royalty10. ELN

11. PGC

12. Stamp License

13. Freedom Fighter pension

14. RK CA

15. LRF 79A & 79B

16. EST-1 & 2

17. NSAP

18. MAG19. RRT

20. MUTATION

21. IH

22. FOOD

23. OTHER RECOVERY

47. AGL Certificate

48. AG Certificate

49. Bonafide Certificate

50. C & I Certificate

51. Caste Certificate (Cat-A)

52. Caste Certificate (SC/ST)

53. Income Certificate

54. Income Certificate for CA

55. IGN-OAP56. Land Holding Certificate

57. Land Less Certificate

58. NSAP

59. No Govt. Job Certificate

60. NTC

61. OBC (Central)

62. PHP

63. Re-Marriage Certificate

64. Residence Certificate

65. SSY

66. S & M F CERTIFICATE

67. Surviving Family member Certificate

68. Un Employment Certificate

69. DWP

Services provided at Taluk Level




# Category Detailed Work type

1 ADM Jamabandi

Anevari

RI & VA Daftar Inspection

D.C.B

Land Conversion

Freedom Fighter Pension

Public Grievances

R.T.I Applications

CMR Fund

2 Land Land Grant

KLR Act.94A, 94B, 94C

Purchase Permission

NOC for sale of Granted Land

Survey (Boundry, phodi, conversion)

Water ways & Path Dispute

Land Acquisition

Government Land Eviction

Irrigation


3 Records Mutations

of Rights 79 A & B Violations

R.T.C Correction

Old J'Slips

Inheritence RecordsDispute on Mutation

Tahsildar Court Cases

R.T.C Amalgamation

4 Land Caste and Income certificate

Caste Certificate (Cat-A)

Caste Certificate (Sc/St)

Income CertificateIncome Certificate For

compassionate appointment

OBC

5 Certified R.K.

Copies Survey R.K.





6 Calamities Flood Damage

Drought

Fire

Public works

7 MagisterialCases CrPC. Sec. 107, 109, 110,

145, etc..

Gun License Renewal and Grant

Paper Title Verification

Explosive License Verification

Un Natural Death ReportsIdentification Parades

Dying Declarations


8 Social Security Indira Gandhi Old Age Pension

Scheme National Family Benefit Scheme

Phisically Handicap Pension

Sandya Suraksha SchemeDestitute widow Pension

Adarsha Vivaha

Funeral Fund for BPL Card

Holders

Aam Admi Bhima Yojana

9 Election

10 Food

11 Establishment

12 Muzarai Tasthik

Annuaity





13 Statistical Birth and Death Certificates

Birth and Death Reports

Rain fall Report

Town and Rural Price Collection

ReportAgriculture Labor Report

Season Report

Crop Cutting Reports

14OtherRecovery

Court Recovery

Other Government Dues

15 Royalty Quarry LeaseSand Mining

16 Land Reforms 79 A & B Violations Verification

N.T.C

Tribunal Cases


17RDS(Nemmadi)

Agriculture Family Member

Certificate

Agriculture Labor Certificate

Bonafide Certificate

Land Holding Certificate

Land Less Certificate

National Family Benefit Scheme

No Govt. Job Certificate

Re-Marriage Certificate

Residence Certificate

Small and Marginal Farmer

CertificateSurvival Family Member

Certificate

Unemployment Certificate

Living Certificate


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Grant Thornton International. All rights reserved.

Services provided at DC and AC Level

District Commissioner Office issues:

1. Domicile Certificate for Passport

2. Solvency Certificate

3. Conversion of Agriculture Land to Non-Agriculture Land

4. Issuing of Gun Licenses

5. Permission for using explosives

6. Permission for running movie theatres

Sub-Division Office issues:

1. Agriculture Labor Certificate

2. Solvency Certificate


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OUR APPROACH

One Day Governance


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Our Approach

Business ProcessRe-engineering /

The Grant Thornton team brings to this project a proven methodology for delivering technical assistance in

the area of e-services enablement. Our consistent approach has been instrumental in delivering customized

solutions to enhance service delivery for public agencies.

In order to create and sustain a world-class services delivery system, we propose the following approach:


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Project Start-up

Business ProcessRe-engineering /

Key objectives of this phase:

Understand the concerns and challenges to be overcome through engagement

Identify key stakeholders, formalize review and approval mechanisms

Capture expectations of various stakeholder groups

Definition of services, measurement of effectiveness of service delivery and setting of service standards

As-Is process mapping

Assessment of existing skills and capabilities

Assessment of existing IT infrastructure


Desktop Review

Organization Overview

Functions and Services

Existing report review

Orientation by Commissioner on Vision and Project Objectives

As-Is Environment Assessment

Our Approach


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Current workflow and business flow followed in various divisions

Process of movement of files in the department

The approval and planning process

The status tracking process

The regulatory and statutory requirements of each division

As-Is Process Mapping

Benchmarking


Conducting Best-practice Study

Identifying Service level parameters

Comparison of As-Is processes based on best-practices Based upon service delivery effectiveness measured during As-Is assessment phase, perform root cause

analysis and identify gaps in service delivery

Perform impact assessment and identify prioritized portfolio of processes to be re-engineered

Derive re-engineered To-be business process alternatives

Define process metrics and benchmarks

Our Approach


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Define and Design the process and technologies required to optimally support the new processes.

Design inputs for to-be process design will be drawn from following:

- Best Practice considerations

- Issues and challenges identified in As Is Process Assessment

- Organizational goal and aspirations / Stakeholder Needs

- Technology enablement opportunities identified

To-Be Process Mapping

Functional Requirement Specifications


Define the requirements that the solution must address to realize the proposed future state vision Classifying and Identifying process quantitative and qualitative characteristics, such as: Cycle and active times;

Quality improvements; and, Customer service improvements.

Documenting the process activities and the resulting outcomes and the quality criteria and metrics

Our Approach


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Key objectives of this phase:A. Formulating Payment Terms and Penalties

B. Designing Service Level Agreements

C. Designing Bid Process Requirements

D. Designing Bid Formats

E. Formulating General Conditions of Contract

RFP Development

Bid Process Management


Inviting the prospective bidders to participate in the bid process

Conducting and coordinating the pre-bid meeting and providing support for responding to bidder's queries

Providing assistance in evaluating proposals (Technical and Commercial)

The various components of an RFP, which shall be designed, will consist of 3 volumes: Functional Requirements and Technical Specifications

General Instructions and Commercial Specifications

Operational and Legal Specifications (Master Service Level Agreement)

Our Approach


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Prioritization of Services

Identification of Taluk Office and DC office

Identification of Nodal officer

Schedule to meet/ visit the site

As-Is questionnaire distribution

Way Forward


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S.no Citizen Services Days taken to deliverservice prior to ODG

Proposed Service Level forproviding services

1 Birth Registration 10-15 Days 1 day

2 Death Registration 10-15 Days 1 day

3 Agricultural labour 15 Days 1 day

4 Agriculturist 15 Days 1 day

5 Agriculturist Family Member 15-20 days 1 day

6 Certificate For Non Violation Of Section 79a & B 10-15 days 1 day

7 Family Member Survival 15-20 days 1 day

8 No Land Holding Certificate 20 days 1 day

9 No Tenancy Certificate 15-20 days 1 day

10 NOC (Land Grant Cases) 15-20 days 1 day

11 NOC (lands Granted through land Tribunal) 20 days 1 day

12 Non Creamy Layer Certificate 20 days 1 day

13 Residential Certificate 10-15 days 1 day

14 Small Farmer or Marginal Farmer Certificate 15 days 1 day

15 Solvency Certificate 15-20 days 1 day

16 Record Room Certified Copies 1 day

One Day Governance: Services &Service Levels


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Project Plan

Sl. Project Tasks Duration

A-1 1. Desktop Review

a. Organization Overview

b. Functions and Services

c. Existing report review

d. Orientation by Commissioner on Vision and Project Objectives

4 Days

A-22. Project Kick-off: Presentation to department to finalize:

a. Scope of work

Functions under scope of study

Processes under scope of study

Services under scope of study

b. Project Plan

c. Approach

1 Day

B-1 3. As-Is Studya. Services/Process Understanding

Process Flow

Underlying Issues

User Expectations

b. As-Is Process Mapping and illustration

c. Process Assessment

d. As-Is workshop with department on findings and observation

= Number of processes/2

+

1 Day for workshop


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Project Plan

Sl. Project Tasks Duration

B-2 4. To-Be Process Design

a. Best Practices Study

b. To-Be Process Mapping and illustration

c. To-Be workshop with department for feedback on re-designed

processesd. Finalization of To-Be Process Maps

7 Days + Number of processes/2

+

1 Day for workshop

+3 Days

C-1 5. FRS for proposed software system

a. Functional Architecture of proposed application

b. Functional specifications draft

c. Department review and feedback

d. Submission and Sign-off on FRS

2 Days + number of processes/4

+

3 Days

C-2 6. RFP for vendor selection

a. Technical Architecture and Specifications

b. Operational Specifications

c. RFP Draft

d. Department Review and Feedback

e. Finalization of RFP

5 Days

5 Days

20 Days

5 Days


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Grant Thornton International All rights reserved

Services to be covered

Services to be covered during process study:S.No. Citizen Services

1. Caste and Income Certificate

2. Caste Certificate (Cat-A)

3. Caste Certificate (SC/ST)

4. OBC Certificate (Central)

5. Residence Certificate

6. Income Certificate

7. Non Tenancy Certificate

8. Living Certificate

9. Agricultural Family Member Certificate

10. Re-Marriage Certificate

11. Land less Certificate

12. Surviving Family Members Certificate

13. Income Certificate for compass

14. No Govt. Job Certificate

15. Agriculturist Certificate16. Small / Marginal farmer Certificate

17. Agricultural Labour Certificate

18. Non creamy layer Certificate

19. Land holding Certificate

20. Bonafide Certificate

21. Physically Handicapped Pens ion

22. Widow Pension

23. Sandhya Suraksha Yojane

24. National Family Benefit Scheme

kick off presentation odg 25th august final

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