PRESTIGE INSTITUTE OF MANAGEMENT, GWALIOR

PRESENTATION ONTQM OF KFC

Presented To: Presented By:Prof. Pranshuman Parashar Jyoti Rohit Kumar Avdesh Dakad MBA 3rd Sec C

PRESTIGE INSTITUTE OF MANAGEMENT, GWALIOR

History of KFCKFC stands for Kentucky Fried Chicken and was started by a budding entrepreneur by the name Harland Sanders.The first franchise was started way back in 1952.Total revenue of the company approximate $12 billion. The first overseas franchise was established in the United Kingdom in 1964.KFC headquarter in Kentucky (U.S.).

Other fact about KFCToday KFC boasts of nearly 18,000 outlets in 120 countries.It has approximate 5 lac employees. KFC serve more than 12 million customers each day in 109 countries and around the world.First outlets opened in India in June 1995 at Brigade Road, Bangalore.In India it has 299 outlets.

Mission and vision Vision Statement To be the leading integrated food services group in the ASEAN region delivering consistent quality products and excellent customer-focused service. Mission statementTo maximize profitability, improve shareholder value and deliver sustainable growth year after year.

TQM of KFCBenchmarkingEmployee InvolvementContinuous Improvement

Benchmarking Benchmarking is a process which involves obtaining historic construction cost information collected. This historic information provides the benchmark against which a customer can assess their projects value for money at a base building level with set specifics separated out.

Employee InvolvementTotal Quality Management (TQM) programs are an important and prominent approach to management. Nowadays, most large corporations have a program that incorporates some of the practices and principles of total quality management. One of the most important principles of TQM concerns employee involvement.

Continuous ImprovementIn order to comprehend the need for improvement in the construction industry and to better manage our project and construction companies especially like KFC. To be competitive in market, McDonald has provided more consistent quality and value to their owners or customers.

Technique of TQM Used by KFCSix SigmaJIT ModelHazard Analysis Critical Control Point (HACCP)ISO 9001

Six SigmaIn the mid-1980s Six Sigma was started. Motorola was started Six Sigma but popularized in the 1990s by Allied Signal and General Electric. By using Six Sigma The management has identifying and measuring the processes of their organization before the work is done

JIT ModelCycle Time has become a critical quality issue in today's fast-paced world.Cycle time refers to the steps taken to complete a company process, such as making an airline reservation, processing an online order, or opening a retirement fund.

Hazard Analysis Critical Control Point (HACCP)HACCP is a management system for the assurance of food safety. The process includes identifying, evaluating and controlling hazards i.e. physical, biological and chemical to ensure food safety. It is applied from receiving of raw materials at our restaurant until serving to our customers.

ISO 9001ISO 9001 certificationis suitable for all sizes and types of organizations and is well established around the world as an invaluable Quality Management System standard.It is suitable for organizations in all industry sectors and will help your organization to improve management processes to compete locally and/or globally.

Conclusion We conclude that TQM is a very important concept use to apply in an organization or company daily operations.TQM principles must be supported at all levels of the organization or company as to be effective in improving quality from the lowest-level hourly. KFC use these techniques in effective manner.

Thank You