K E N S P E R OJ U N E 1 7 , 2 0 1 4

I N A SS O C I AT I O N W I T H :

DOING MORE WITH LESS:Cognitive Simulations for improved

communication, interpersonal skills and judgment outside the Sim Center

EXPERIENCE IS THE BEST TEACHER

Today’s Session Outline

1. Why use Simulation2. Play a Sim3. Experience Design Methodology4. QA

WHY USE SIMULATION?Practitioners face

Extreme overlapping challenges

# 1

Setting the Stage

Learning Continuum

Learning Continuum Revised

Instructional Design

Instructional DesignNarrative –

Experience Design

Why use Simulation?

We have far more data, evidence, and computer models to make decisions today, but that also means we have far more information overload and excessive choice proliferation. The number and complexity of choices seem to be growing beyond our abilities to analyze, synthesize, and make decisions. The acceleration of change reduces the time from recognition of the need to make a decision to completion of all the steps to make the right decision. … Many of the world's decision making processes are inefficient, slow, and ill informed.1

1The Millennium Project, “15 Global Challenges. Facing Humanity,” last modified 2009, http://www.millennium- project.org/millennium/challeng.html.# 2

Why use Simulation?

Experiencing Best Practices Enables Critical Thinking

# 3

Assessment (Evaluation) What & How

Vs.

Development (Resilience) Why & When

“Good judgment is the result of experience.  

Good Experience is often the result of bad judgment.”

Why use Simulation?

# 4

“We are all about practicing all the time,

only deliberate practice leads to mastery.”

(Ferdi Serim)

Why use Simulation?

# 5

Why use Simulation?

Experience is the

best teacher

Sims provide experience - emotional engagement

Sims expand the evocable experience base, they become part of your experience portfolio/“gut”

Sims encourage a Systems Thinking approach – incorporating Context

Sims consequate Mindlessness and encourage Mindfulness

Sims provides an opportunity for participants to learn from failure, to Fail Forward

Sims enable time acceleration to feel affects of delay

Sims provide a bridge between:Engagement Retention Retrieval

Sims leverage the power of Storytelling

Play a Sim – Leadership Challenge

Reinforcement Simulation

Self –paced and Classroom Debrief

Leadership Scorecard Vision Knowledge Inspiration

Play a Sim – Leadership Challenge

Play Simulation

Small Team Debrief – Review your Feedback and Scorecard (5-10 minutes) What scenario did you find most compelling? Why?

Large Group Debrief with everyone (10 minutes)

Simulation Breakout

In your breakout rooms, for the person who is screen sharing, please go to the following link:

www.humentuminc.com/Ken/LC

Simulation Debrief

What did you think?Which scenario did you find most compelling?What story elements did you take note of?

Company Characters Names Story Choices Consequences Scorecard Other?

How does Simulation Provide Experience to Improve Decision

Making?

Why use Simulations? (Cont’d)

Focus on Retention 1. Emotional Engagement2. Capturing Attention – memory, interest, awareness3. Context (Gist)4. Avoid overteaching – brains need a break5. Pattern matching 6. Repetition7. Setting8. Sensory integration

Our objective is not an excellent training product, but rather…an excellent performer

John Medina – Brain Rules

Thalheimer Article: Using… Appropriate Scenarios to Support… Remembering

Retrieval Practice goes beyond RetentionScenarios Support Long Term RememberingDecision Making Scenarios Provide Memory

Retrieval PracticeScenarios Enable Context-Triggered RememberingScenarios Enable Language-Triggered

RememberingCulturally Relevant Scenarios Boost Performance

Using Linguistically, Culturally, and Situationally Appropriate Scenarios to Support Real-World RememberingWill Thalheimer - A Work-Learning Research Document - 2009

Experience Design – The Key Objective

Engagement

Retention

Retrieval

Engagement Retention Retrieval

Experience Design: Creating Experience

Narrative flow – Power of Story Telling

Choice Options – Encourage Critical Thinking

Consequences – Make it Memorable

Scorecard feedback – Make it realistic / measurable

Narrative feedback – Repetition / memorable

Small Group debriefings and opportunities to share / expand the experience / consequences

Large Group debriefings to establish additional connections with larger initiative and/or subject matter

Why use Simulations (Cont’d)?

Experience Design: Authoring Simulations

1. Establish the Narrative (something that can

be re-used – Anchor Story)a) Clearly define a problem / Target Learning Objective

b) Articulate the desired experience and outcome

c) Timeline and flow

d) Create Measurable Scorecard: Goals and

Boundaries

e) Establish Context: Environment / Storyline / Cast

f) Start with ‘Golden Path’

Experience Design: Authoring Simulations (Cont’d)

2. Articulate and Prioritize Key Learning Objectives

3. Write a Scene from narrative that reflects each of the

selected Learning Objectives

4. Articulate Alternatives/Choices/Feedback

5. Lay out scenes in the flow of the narrative

6. Determine Memorable and Realistic Consequences

7. Add intros and outros

8. Score Choices – Link to Objectives in a Measurable

way

Why use Simulations (examples)?

Office Equipment Manufacturer – First Time Managers No leadership experience

Book Store Company – Store Management Give team experience with others’ perspectives; articulate

scorecard Chemical Manufacturer – Six Sigma DFSS

Authored with MBB’s; Experience with DMEDI vs. DMAIC; articulate scorecard

Pharmaceutical Company – Compliance Experience the compliance issues in context; engage subject

matter experts; Experience becomes part of corporate lore Chemical Manufacturer – Performance Management

New approach, Leader-driven vs. Employee-driven; Authored with Process Owners; Blended with ILT; Mini Best Practice Sims deployed via LMS;

Contact Info:

Ken Spero                                  humentum@gmail.com• 25 years of experience with Simulation• Adjunct Faculty at Penn GSE –

Experience Design & Simulation Technology (Penn CLO and MedEd)

Education Management Solutions (EMS)                  www.SimulationIQ.com