Neo  Kai  Ling  

Singaporean, 28 Years of Age. Address : Canberra Road Block 308 #15-107 Singapore 750308 Contact No : 9769 3245 Gender : Female Date of Birth : 06/01/1988 Email : zaviiier@gmail.com PROFESSIONALISM Results driven personnel, 3 years experience in corporate sales and marketing, express delivery industry, B2B. Maximize bottom-line performance through strategic planning, time management, developed stakeholder management skills and analysis economic and market trading. A team player, ability to work independently with good team spirit, self-motivated and meticulous. Possess an excellent telephone manner. Build and maintain good internal and external relationship. Responsible for developing and implementing strategic plan, identifying potential targeted group and negotiating agreements to achieve target objective. Adhere to the highest standard of integrity and professionalism. CAREER GOAL Continue to develop in knowledge and excel in innovation technology application. Embark on a fulfilling career and progression in sales and customer service sector. Primary objective is to provide positive contribution to the company through the application of relevant experiences, skills, personal strength and continuous self-learning interaction solution for the challenges. Achieve or exceed overall target and solutions to maximize revenue by developing and retaining targeted group and market. EMPLOYMENT HISTORY Giosis Pte. Ltd., Singapore Qoo10 Singapore Ecommerce, Account Manager [February 2016 to Present] Aim to identify and deliver ecommerce business model to retail industry and merchandise. Source and acquire online merchandise seller to offer great deals through Qoo10 ecommerce platform. Maintaining positive partnership with current allocated seller to out reach ecommerce and consumer’s market. Giosis Pte Ltd Singapore as known as Qoo10, the world's largest online marketplace, to become Asia's leading online marketplace. Giosis Group provides a powerful online marketplace platform that allows its buyers enjoy highly secure and convenient shopping experience. Giosis Group currently operates 7 localized online marketplaces in 5 countries

including Japan (http://www.qoo10.jp) and Singapore (http://www.qoo10.sg)and plans to expand into more Asian countries in the near future. Career Objective

• Managing key account to drive and achieve weekly sales revenue • Perform and achieve individual KPI and monthly team target • Perform ability to manage existing accounts and source for new merchandise. • Advisory on marketing strategies with merchants through Qoo10 analytics system • Analyze on the competitors market trending such as local merchandise/ group-buy/

deal market demands. • Perform resourceful market updates and provide consistent online business consulting

and solutions. Responsibilities and duties

• Manage and forecast sales activities such as new/hit items to achieve sales target. • Build and maintain a strong relationship with the merchants in achieving business

growth through the platform. • Provide consultation and solution to merchants in operating an E-store in Qoo10 as

far as to substance the expected service level • Perform administrative work in setting up and managing an account. • Present marketing strategy ideas and plan to achieve business growth, transactions

volume and other expected targets. • Cold calling to acquire new merchandise

TNT Express Worldwide Singapore Indoor Sales Executive; Territory Owner [October 2012 to January 2016] Take full responsible building territory growth by achieving monthly, quarterly and yearly sales target. Proven track record of growing a territory over the years. Well-developed consultative selling style. Develop, plan and execute strategies to achieve or exceed sales objectives for the channel and customers. Manage and build strong rapport with new and existing account holders. Analyze business performance and related factors such as direct competitor activity, product/ service and trading terms, the market and economic changes and needs, understand how it has affect the current and future business and responds proactively to secure long-term business performance. Continuously search for new business opportunities in order to increase sales revenue. TNT is one of the world’s largest express delivery companies. Operate on road and air transportation networks in Europe, the Middle East and Africa, Asia-Pacific and the Americas. Objective

• Perform and achieve sales results in the monthly and quarterly target. • Perform and achieve year on year growth • Perform ability to manage existing corporate accounts and new business. • Advisory on international shipments such as quotation and other shipping inquires. • Analyze on the competitors market trending •

Responsibilities and duties • Manage and forecast sales activities to achieve sales target. • Manage corporate account to substance the expected service level • Perform administrative work

• Present strategy ideas to achieve objective and expected targets Achievements

• Over achieved 2nd quarter sales target of 120% in the year of 2013 • Over achieved 2nd, 3rd and 4th quarter sales target in the year of 2014 • Achieved Year on Year Growth of 9% in 2014 • Achieved Year on Year Growth of 2% on the 1st quarter of 2015 • Achieved New Business growth of 36% on the 2nd and 3rdquarter of 2015 • Completed 2015 TNT Sales Training; The way we sell (Obtain several

implementations skills and communication methods) • Completed 2015 DG Training

Indulgenze Pte Ltd March 2011 to May 2012 Part time Outlet Senior Crew Outlet Operations, sales and Inventory controls. Duties

• In charge of conducting training for new staff in daily operation. • Prepare and update monthly schedule to ensure effective operation. • Facilitate weekly stock count to purchase. • Preparation of purchase order from POS system and assisting in delivering order. • Proactively involved in implementing design for customize cake. • Perform ability to managed operation obstacles, challenges and achieving weekly

sales target. • Follow up with management regarding on weekly sales and operation states.

Achievements

• Improved on stock count, inventory in/out system. • Improved several implementations of communication methods for customer service

sector. Young Junior’s Art Jan 2011 to July 2012 Art Instructor Administration, Event Coordinating, Inventory Controls, Marketing Duties

• Assist administration work • Performenquires and feed back. • Preparation and schedule student’s curriculum. • Entrusted to conduct art class and performance’s feed back. • Conduct trial lesson and assisted support in coordinating events. • Preparation of purchase order and assisting in inventory stock. • Freelance graphic design for marketing publicity.

Achievements

• Demonstrate ability amplify aninspiration environment to conduct lesson. • Managed several implementations of communications and successfully minimize

errors and miscommunications. Little Designer Jan 2010 to Dec 2010 Part time Art Instructor Duties

• Conduct trial and art lesson, follow up with performance feed back to parents. Achievements

• Demonstrate ability to execute an different teaching method. MGI Enterprise Jun 2010 to Dec 2010 Freelance Graphic Design Duties

• Perform cropping image and implement graphic design for publicity Achievements

• Demonstrate ability to execute all creativity design from various project on time. • Ability to perform all duties at a tight schedule on time.

PropNex Property Group May 2009 -Dec 2009  Part Time Telemarketing Duties

• Assist agent to follow client schedule. • Making cold calls to produce service enquiries. • Ability to provide paitent attitude and customer service in telemarketing sector.

Achievements

• Achieving quality target calls. First Fitness July 2010-Aug 2010 Part Time Telemarketing Duties

• Making call to promote inform client to attend certain trial session. • Achieving quality target calls.

EDUCATION Kaplan Educational Institution [April 2016 to November 2016] Global Diploma – Diploma in Commerce (Business Economics) First Media Design School [July 2009 to October 2011] Diploma in Graphic Design/ Visual Design Canberra Secondary School [January 2001 to December 2004] GCE ‘N’ Level NOTICE PERIOD 1 Month notice INTEREST AND HOBBY

Photography: Indoor/outdoor shooting Graphic design: Freelance Diving: Advance Open Water certification COMPUTER SKILLS Microsoft: Words, Excel and PowerPoint. Adobe: Photoshop and Illustrator LANGUAGE PROFICIENCY Spoken: English and Mandarin Written: English REFERRAL TNT EXPRESS WORLDWIDE SINGAPORE Andy Yeo Team Leader Contact: 8163 3188 TNT EXPRESS WORLDWIDE SINGAPORE Alvin Koh Area Sales Manager Contact: 9640 8115 Last Drawn Salary: From Giosis Pte Ltd – S$2,750 Basic From TNT Express Singapore - S$2,550 Basic + Comm (Average S$1 -$2.5k) Expected Salary: S$3,000 Basic + Comm