joyce–collingwood station and exchange upgrades€¦ · • new secure bicycle parking area....

JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 1

Joyce–Collingwood Station and Exchange UpgradesStakeholder Workshop & Engagement Report: November 25, 2014 & December 1 to 15, 2014

The stakeholder workshop and public engagement were conducted to gather input on TransLink’s Joyce–Collingwood Station and Exchange Upgrades project. This report is not market research or a statistically-based analysis. The information presented reflects what was heard and provided in writing during workshop activities on November 25, 2014 and public open house activities on December 1, 2014 and through online engagement between December 1 and 15, 2014. TransLink will consider all input received during this period as it continues to refine the Joyce–Collingwood Station and Exchange design.


Contents

1. Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Engagement Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Stakeholder and Public Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2. Stakeholder Workshop Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Stakeholder Workshop Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Engagement Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Stakeholder Workshop Feedback Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Stakeholder Workshop Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3. Public Engagement Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Public Engagement Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4. Engagement Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

5. What TransLink Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Facilitated Discussion Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Online and In-Person Feedback Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

6. Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Appendix A. Joyce–Collingwood Stakeholder List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Appendix B. Joyce–Collingwood Station Upgrades Stakeholder Meeting Invitation . . . . . . . . . . . . . . . . . . . . . . . . . .23

Appendix C. Stakeholder Meeting Presentation/Open House Display Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Appendix D. Stakeholder Meeting Small Group Discussion Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Appendix E. Invitation Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Appendix F. Feedback Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Appendix G. Station Upgrades Stakeholder Meeting Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35


1. Executive Summary

Overview

TransLink is in the process of upgrading seven key SkyTrain stations and exchanges along the Expo Line to ensure the

rapid transit system will meet the needs of passengers and the region for years to come. The projects are supported by

the federal government’s New Building Canada Fund, the provincial government and TransLink.

SkyTrain station and transit exchange upgrades are prioritized by the stations with the greatest need for accessibility

and capacity improvements and are consistent with the Provincial Transit Plan and Expo Line Upgrade Strategy.

The Expo Line stations to be upgraded include:

1. Main Street–Science World

2. Metrotown

3. Commercial—Broadway (Phase II upgrades)

4. New Westminster

5. Scott Road

6. Surrey Central

7. Joyce–Collingwood

The upgrades at the Joyce–Collingwood Station and Exchange will enhance accessibility, increase safety and comfort, and

provide for greater platform capacity. The upgrades will also extend the useful life of the station by an additional 25 years.

From November 25, 2014 through December 15, 2014 TransLink sought feedback in-person and online through a

stakeholder meeting and public engagement which included an open house at the station and online engagement.

All feedback is considered as advice by TransLink’s design team as the station design is refined. This report provides

details of the stakeholder and public engagement activities and the results of those activities.

On November 25, 2014, TransLink invited stakeholders from the Joyce–Collingwood community to participate in a

workshop related to the station upgrades which will begin in the summer of 2015. Stakeholders were also given an

opportunity to provide their feedback regarding the long-term vision/BC Parkway integration.

Upgrades to the existing Joyce–Collingwood east station house include:

• New elevators and escalators in the east stationhouse.

• Improved station design with better lighting and visibility.

• New secure parking area for bicycles.


Subject to funding, the long-term vision/BC Parkway integration will further improve the east and west station houses

in a variety of ways, including:

• New bus pick-up areas adjacent to the east stationhouse that provide a larger passenger waiting space and new

bus shelters.

• New pedestrian and bicycle path on the north side of the east and west stationhouses that connects to the

BC Parkway.

• New bus lay over area at the east stationhouse.

• Upgrades to the existing elevator and escalator in the west stationhouse.

• Improved station design and lighting.

At the November 25, 2014 workshop, the project manager shared an overview of the project identifying project

funding, images of the new station design, and information about the proposed project schedule. Following the

presentation, stakeholders participated in two small group discussions. The first small group discussion focused on

the east station house and asked stakeholders to provide their feedback about the upgrades:

• What do you think the look and feel of the plaza should be?

In the second small group discussion, stakeholders were asked to provide their feedback on the long-term vision and

BC Parkway integration:

• What should the design team consider to improve the bike path?

• What should the design team consider to improve the pedestrian path?

• What should the design team consider to improve the passenger waiting area?

Valuable feedback was gathered from all the stakeholders for all four questions.

In the week following the stakeholder workshop, TransLink held a public open house at Joyce–Collingwood

Station under the guideway at the east side of the station. The same information shared through PowerPoint at the

stakeholder meeting was presented on display boards at the open house. Everyone attending the open house was

encouraged to provide comments using the forms at the open house or online.

Prior to the December engagement, TransLink held two stakeholder workshops on April 30 and May 6, 2014, to gather

input regarding the proposed upgrades. During both workshops feedback related to the new station design was gathered

from stakeholders and residents in the immediate community. Both reports are posted online at

www.translink.ca/joyce – Jun 5 2014 Joyce–Collingwood Stakeholder Workshop Report.

Engagement Objectives

Stakeholder and public engagement was designed to provide an update on the project since the last stakeholder

engagement and gather feedback about the east station house and long-term upgrades/BC Parkway integration. All

comments received will be considered as advice by TransLink’s design team as the station and exchange design is refined.


The engagement objectives were to:

1. Maintain ongoing communication with stakeholders and members of the public who are directly impacted by the

construction.

2. Share the following information about the project with key stakeholders, residents and transit users:

• information about the six other station upgrades

• project funding sources

• station capacity, accessibility, security improvements

• before and after images of the station upgrades

• integration of the new station design into the community

• upgrades to the east station house

• west station house and transit exchange long-term upgrades

• BC Parkway integration

• proposed construction timeline

3. Gather feedback on the look and feel of the east station house plaza.

4. Solicit feedback on the long-term vision of Joyce–Collingwood Station.

Stakeholder and Public Notification

TransLink informed key stakeholders about the workshop through the following direct means:

• email invitations were sent to stakeholders

• phone invitations were made to stakeholders

• information was distributed to the area MLA’s constituency office

A variety of communication activities were implemented to inform stakeholders, residents, and transit users of the

public engagement process and encourage them to get involved and provide their feedback. During the engagement

process, the Community Relations Coordinator’s contact information was available at the stakeholder meeting, open

house and online to directly respond to all questions related to the project.

Buzzer BlogA buzzer post on December 2, 2014 provided details about the open house and a link to the online feedback form on

the project webpage.

Invitation to Community Groups and Key StakeholdersA personal email was sent directly to 56 stakeholders who were involved in the previous round of engagement. The

email invited them to the stakeholder meeting at the Collingwood Neighbourhood House on November 25, 2014. For a

copy of the email invitation see Appendix B.


Street TeamOn the day of the open house at Joyce–Collingwood SkyTrain Station close to 1,500 invitation cards were given to

transit users by street teams between 2:30 – 6:30 pm. For a copy of the invitation card, see Appendix E.

Mail Drop1,499 addresses identified by the City of Vancouver within the immediate vicinity of the station were mailed invitation

cards.

Project WebpageA comprehensive project webpage provided online participants with copies of the display boards used at the

stakeholder meeting and open house. Participants were able to provide comments using the same form used at the

stakeholder meeting and open house. The short project URL was www.translink.ca/joyce.


2. Stakeholder Workshop Overview

Background

On November 25, 2014, TransLink held a stakeholder workshop to gather feedback about the east station house

upgrades and the long-term vision/BC Parkway integration. Comments were provided in-person at the workshop and

through the completed feedback forms.

ChallengeJoyce–Collingwood station and exchange serves a high-density, mixed-use neighbourhood and is an important bus

transfer location. It is the fourth busiest SkyTrain Station outside of downtown Vancouver. It currently serves 30,000

SkyTrain trips and 12,000 bus trips per day. By 2041, approximately 7,000 people are expected to use the station

during the peak hours of the day.

PurposeThe upgrades will increase capacity and accessibility and provide opportunities to improve customer safety and

comfort inside the station. The project includes:

• A new elevator and two new escalators in the east station house.

• Improved station design with better lighting and visibility.

• New secure bicycle parking area.

Planning began in 2013 to identify what improvements are most needed at the station. The project is expected to be

complete by 2016.

Stakeholder Workshop Objectives

The stakeholder workshop aimed to:

• Inform businesses, and key representatives from the community about the station upgrade features and project

timeline.

• Build awareness about why the upgrades are necessary and the expected benefits once the project is complete

(increased capacity, accessibility, customer safety and comfort).

• Obtain comments about viable refinements to the preliminary conceptual design features.

• Gather feedback regarding the long-term vision/BC Parkway integration.

Notification To Stakeholder GroupsKey stakeholders that participated in the previous round of engagement were invited through a personal email and

phone call from the TransLink Community Relations Coordinator to attend the November 25, 2014 workshop. For a

complete list of stakeholders that were contacted, see appendix A.


Corporate ContactContact information for the project’s Community Relations Coordinator was provided at the stakeholder workshop,

posted on the project webpage, and was also included in the invitations for anyone having specific questions about

the project.

Engagement MethodsThe format of the stakeholder workshop included a PowerPoint presentation from the project manager followed by

a question and answer period. After the question and answer period, stakeholders were invited to participate in two

small group discussions focusing on the east station house and long-term vision/BC Parkway integration.

The project manager and a planner facilitated the group discussions centred on two aerial overview maps, the first

showing the east station house upgrades and the second showing the long-term vision/ BC Parkway integration.

Stakeholders were asked to provide feedback on the east station house upgrades:

• What do you think the look and feel of the plaza should be?

For the long-term vision/ BC Parkway integration, stakeholders were asked:

• What should the design team consider to improve the bike path?

• What should the design team consider to improve the pedestrian path?

• What should the design team consider to improve the passenger waiting area?

All comments and ideas were captured on post it notes and placed on the aerial maps of each option. After the

workshop all comments were captured in the official meeting minutes.

For a copy of the aerial maps see Appendix D.

Stakeholder Workshop dates, times and location:

Date Time Location

November 25, 2014 7 – 8:30 pm Collingwood Neighbourhood House

5288 Joyce Street, 2nd Floor Program Room

TransLink held one stakeholder workshop in this second round of engagement.

The stakeholder workshop began with a presentation about the station and exchange upgrades from the project

manager facilitated by the Senior Advisor. After the presentation, stakeholders were invited to participate in two group

discussions. The first discussion focused on the aesthetic appeal of the east station house. For the second discussion,

stakeholders were asked to share comments related to the bike path, pedestrian path, and passenger waiting area.

All comments were captured by a note taker and stakeholders were asked to fill in a feedback form at the end of the

workshop.

For a copy of the presentation see Appendix C.


Engagement Participation

Fourteen people participated in the stakeholder workshop on November 25, 2014. For a complete list of organizations

invited to the workshop, see appendix A.

Stakeholder Workshop Feedback Form

After the small group discussions, stakeholders were encouraged to complete a feedback form to gather further comments.

The feedback form gave stakeholders an opportunity to share their comments about the engagement process, whether

they received enough information to provide feedback, and share specific comments about the long-term vision/

BC Parkway integration. Additional questions focused on how stakeholders were informed about the workshop and

the method they would prefer to be kept informed about the station upgrades.

For a copy of the workshop feedback form see Appendix F.

Stakeholder Workshop Feedback

The following key themes emerged at the stakeholder workshop.

East station house upgrades – 16 total responses:

SafetySeven participants identified safety concerns such as: increased safety for pedestrians at crosswalks, increased

visibility, enhanced lighting, improved signage, and moving the bus stop closer to the station.

Lighting and Signage/Way FindingSeven participants requested enhanced lighting at crosswalks, pathways, bus shelters and enhanced signage

including tactile surfacing and providing clear pathways (removing obstacles) for the visually impaired.

Shelters for bus stopsFour participants identified the need for bus stop shelters.

Garbage CansOne participant requested garbage cans in the plaza.

Public WashroomsOne participant requested public washrooms.

Long-term vision/BC Parkway integration – 35 total responses:

Enhanced ConnectivitySeventeen participants requested increased connectivity related to vehicle traffic flows specifically asking the City

of Vancouver to look at the viability of the traffic signals under the guide way and the proximity to the next traffic

signal. Suggestions to provide parking spaces for Car2go were shared. Comments about closing the north-west

laneway or making it one-way to improve overall vehicle traffic movements in the area were noted.


Increased connectivity was requested to improve pedestrian movements including a suggestion to widen

the sidewalk. Increased lighting and clear separation between cyclists and pedestrians along pathways were

requested.

Signage/Way FindingEight participants requested increased signage/way finding and suggested way finding signs both inside and

outside of the station. Community bulletin boards were suggested and to ensure that trees do not block sight lines.

Public Art – Local ArtistsFour participants suggested using local artists to assist with way finding signs; and that public art be incorporated

into the Plaza. Adding planters to the Plaza area was mentioned.

Lighting Four participants requested increased/enhanced lighting in the area both for pedestrians, cyclists and to the

waiting area. Suggestions were provided to consider lighting the bike path all the way to Boundary Road.

Shelter at Bus StopTwo participants requested that shelters at bus stops be installed.

Pedestrian CrossingFeedback regarding the necessity to pay careful attention to the design of the intersection at the north-west

station entrance specifically for individuals with visual impairments crossing the bus and bike path was shared.

Consultation MaterialConsultation material was developed according to the technical work to date to support the stakeholders in learning

about the upgrades. The consultation material provided at each workshop included:

• PowerPoint presentation. See Appendix C for a copy of the presentation

• large table diagrams of east station house upgrades and long-term vision/BC Parkway integration

• stakeholder workshop feedback form

• contact form


3. Public Engagement Overview

Public Engagement Objectives

The open house was held to:

• Inform station and exchange customers, area residents, businesses, and representatives from the community

about the station upgrade features and project timeline.

• Build awareness about why the upgrades are necessary and the expected benefits once the project is complete

(increased capacity, accessibility, customer safety and comfort).

• Obtain comments about viable refinements to the preliminary conceptual design features.

• Gather feedback regarding the long-term vision/BC Parkway integration.

Invitation CardThe City of Vancouver provided TransLink with a mailing list of all residents and businesses in the community that

were required to be informed about the open house. 1,499 invitation cards were distributed by mail and in person

to commercial and residential buildings directly adjacent to the station by Canada Post Unaddressed Admail. The

geographic boundaries of the area covered included:

• North to Wellington Avenue

• South to Euclid Avenue

• West to Rupert Street

• East to Ruby Street

Project WebpageA project webpage (www.translink.ca/joyce) provided information about the project.

Engagement MethodsInformation about the station upgrades was shared with transit users, the public and stakeholders at an open house

which took place directly under the Joyce–Collingwood station guide way.

The format of the open house included display boards sharing the information previously shared with stakeholders

through PowerPoint. Feedback forms were available to gather further comments at the open house. Staff from

TransLink and the City of Vancouver were at the open house to answer any questions about the project.

Public Open House dates, times and location:

Date Time Location

December 1, 2014 2:30 – 6:30 pm Joyce–Collingwood SkyTrain Station


4. Engagement Participation

The participation for each engagement activity is provided below:

Stakeholder Workshop Attendance

Location Date Attendance

Collingwood Neighbourhood

House

November 25, 2014 14

Stakeholder Workshop Feedback

Format Submitted

In-person (feedback form, letter) 11

Total 11

In addition to the feedback forms submitted at the stakeholder workshop, one stakeholder provided feedback through

a letter to TransLink. All feedback was considered in this report.

Open House Attendance

Location Date Attendance

Joyce SkyTrain Station December 1, 2014 136

(this number is approximate)

Open House Feedback

Format Submitted

In-person (feedback form) 9

Online 32

Total 41


Project Webpage

Page Report Page viewsUnique Page

views

Average time on page

(minutes) Bounce rate Exit rate

Project Webpage 445 366 1.43 63.16 25.84%

Get Involved (subpage) 28 22 1.3 0.00% 14.29%

FAQ (subpage) 17 16 1.3 0.00% 14.29%

Total 490 404 1.34 61.02% 18.14%


5. What TransLink Heard

The facilitated stakeholder workshop resulted in 51 comments on the project. In addition, 10 completed stakeholder

workshop feedback forms were submitted. One stakeholder submitted their feedback by email after the meeting. It

is important to note that participants at the stakeholder workshop and respondents to the open house and online

feedback form may have not answered every question.

Facilitated Discussion Responses

A summary of the comments provided during the facilitated stakeholder workshop is attached in the meeting minutes,

see appendix G: Joyce–Collingwood Station Upgrades Stakeholder Meeting.

Online and In-Person Feedback Form

From December 1 through 15, 2014, a feedback form was available online and in paper form. The same form was

offered to stakeholders on November 25, 2014 to gather their feedback following the meeting. A combined total of 52

feedback forms were submitted. It is important to note that respondents may not have answered every question, and

that no measures were taken to ensure an individual did not fill out more than one feedback form.


Question 1: The Joyce–Collingwood Station Upgrades engagement provided clear information about the project. Please check one response.

The majority of participants (83%) agreed that they had received clear information about the project to provide their

feedback (total of 48 responses).

Resp

onse

s (4

8)

35

30

25

20

15

10

5

0

Completely

Agree

Agree

Neutra

l

Completely

Disa

gree

Don’t Know

Disagr

ee

The following are summaries of further feedback provided

Total Comments

10

Process concerns around notification for open house 4

Thank you to TransLink for open house and request for more consultation on a

regular basis2

Greater detail around East Station upgrades and long-term vision 1

Request for design to provide safety elements 1

More information requested on west side of station 1

Comment that lighting and bus canopies are important 1


Question 2: I received enough information to be able to provide my feedback about the Joyce–Collingwood Station Upgrades.

The majority of respondents (82%) felt that they received enough information to provide feedback about the station

upgrades (total of 51 responses).

Resp

onse

s (5

1)

35

30

25

20

15

10

5

0

Complet

ely A

gree

Agree

Neutra

l

Complet

ely D

isagr

ee

Don’t Know

Disagr

ee

The following are summaries of further feedback providedTotal Comments

8

Notification concerns 2

Request for public washrooms 1

Suggestion to plan for the future and accommodate all transit needs at station 1

More information requested on bus look 1

Miscellaneous 3


Question 3: Do you have any specific comments regarding the Joyce–Collingwood Station long-term vision?

The following recurring themes were identified in question 3.

*Some comments contained more than one theme.


Total Comments

37

Support for the upgrades with the following comments specifically noted: 22

• Support for east side elevator and escalator (2)

• Bike and parkway enhancements are very good

• Need to make additions work with existing structures

• Ensure station roof is rainproof

• Clear drop off zone should be designated

• Suggestion to have elevators with dual exits

• More delineation between long-term vision and 2015 construction diagrams

• Slip-proof material for flooring requested

• Ensure safety for pedestrians in and around the stations, weather resistant

shelters and canopies to protect from rain, smooth traffic movements for buses

and vehicles

Request for increased capacity and accessibility for pedestrians (including drop-off

area) and buses around the bus loop and station6

General aesthetic improvements including more benches, plantings, public art 5

Enhanced lighting in and around station 2

Recognition that bus loop may need to be retained until long-term vision realized

and improved facilities needed in short-term2

Request for alignment with private development 2

Request for enhanced and clearer communications 1

Request for public washrooms 1

Request that new retail take into account the retail that is already in area 1


Suggestion to locate bike storage area and taxi stand next to east station house 1

Request to ensure easy accessibility to station from west side 1

Miscellaneous 5


Question 4: I had the opportunity to provide my feedback about the Joyce–Collingwood Station Upgrades.

The majority of respondents (75%) completely agreed or agreed that they had an opportunity to provide feedback

about the Joyce–Collingwood Station upgrades (total of 49 responses).

Resp

onse

s (4

9)

35

30

25

20

15

10

5

0

Completely

Agree

Agree

Neutra

l

Completely

Disa

gree

Don’t Know

Disagr

ee

Question 5: How did you hear about the Joyce–Collingwood Station Upgrades?

The majority of the respondents (51%) heard about the Joyce–Collingwood Station upgrades from either an email from

TransLink, information from the TransLink website or received an invitation card at the station (total of 65 responses).

Resp

onse

s (6

5)

35

30

25

20

15

10

5

0

Email f

rom Tr

ansLink

TransL

ink web

site

Invit

ation ca

rd at t

he sta

tion

Face

book

Twitt

er

Email f

rom fa

mily m

ember

,

frien

d, or c

olleagu

eNew

spaper

adWord

of mouth

Invit

ation ca

rd in

the m

ailOth

er w

ebsit

eEm

ail fro

m

community

organiatio

n Other


Question 6: What is your preferred method to stay informed about the Joyce–Collingwood Station Upgrades during construction?

The majority of the respondents (62%) identified the TransLink website or email from TransLink as their preferred

method of communication/notification (total of 87 responses).

Resp

onse

s (8

7)

35

30

25

20

15

10

5

0

TransL

ink w

ebsit

eEm

ail fro

m Tr

ansLin

kA�er

hours phone

Info

rmatio

n sess

ion/o

pen house

Info

rmatio

n handout at t

he sta

tion

Face

book

Twitt

er

Other


Question 7: Do you have any other comments?

There were a total of 19 comments received from respondents and the following 10 themes emerged:

*Some comments contained more than one theme.


Total Comments

19

Appreciation for the upgrades and consultation process 4

Suggestions around enhanced traffic flows to enhance vehicle, pedestrian and bus

movements around the station4

Notification concern 1

Request for enhanced lighting in area 2

Request for increased bus connections to SkyTrain for safety reasons 1

Request to keep station open during renovations 1

Request to keep buses (pick up and drop off) at station 1

Request for enhanced station signage 1

Request for greater detailed design information on crosswalks and parapet half-walls 1

Miscellaneous 6


6. AppendicesAPPENDIX A. JOYCE–COLLINGWOOD STAKEHOLDER LIST

The following stakeholders were invited to participate in the workshop on November 25, 2014.

Alexander Court Joyce Place

Bamboo Café Joyce Station Tailors & Drycleaners

BC Federation of Labour Joyce Street YMCA

BeBe Hair Design Kambingan Sa Joyce

Care Point Medical Centre Kay Market

Centro Ministry of Children and Family Development

CNIB Mr. Pan Pizza & Indian Grill

Collingwood BIA Queen’s Court

Collingwood Community Policing Centre Regent Court

Collingwood Neighbourhood House Renfrew Collingwood Food Security Institute

(Collingwood Community Garden)

Community Savings Credit Union Sari Sari

Connaught Sunflower Bubble Tea

Constituency Office of Adrian Dix Super Great Pizza

Cusina Manila Tatak Pinoy Filipino Store

Donair Land The Chemist Pharmacy

Evergreen Community Health Centre The MacGregor

Goto King Tim Hortons

Grand Station Tomo Tomo Hair Studio

HUB: Your Cycling Connection Vanness Convenience Store

Joyce Grocery Westbank Projects Corp.

Joyce Hair Design Local residents directly impacted


Joyce Jiaozi

APPENDIX B. JOYCE–COLLINGWOOD STATION UPGRADES STAKEHOLDER MEETING INVITATION

November 14, 2014 Name, Position Organization Street Address Dear Mr./Ms. Name, You are invited to attend a stakeholder workshop for the Joyce–Collingwood Station and Exchange Upgrades. The stakeholder workshop will be an opportunity to learn about the upcoming station upgrades and provide input into the long-term vision for the station and exchange. As a key stakeholder, your involvement in the engagement is a meaningful part of this process. Joyce–Collingwood Station and Exchange serves a high‐density, mixed‐use neighbourhood and is an important bus transfer location. The upgrades at Joyce–Collingwood Station and Exchange will increase capacity, enhance accessibility, and improve safety and comfort inside the station. Get Involved! The stakeholder workshop is scheduled for: Date: Tuesday, Nov. 25, 2014 Time: 7:00-8:30pm Location: Collingwood Neighbourhood House

Program Room (2nd floor) 5288 Joyce Street, Vancouver

The stakeholder workshop will involve a presentation about the upcoming station upgrades and the long-term vision for the station and exchange, a group discussion, and an opportunity to have your questions answered by the TransLink project manager. Please confirm your attendance by email to Sandy Young, Community Relations Coordinator, at [email protected] before Monday, Nov. 24.


What We Heard On April 30 and May 6, 2014, TransLink hosted two stakeholder workshops to gather input on the conceptual design for the upgrades at Joyce–Collingwood Station and Exchange. A summary of what we heard can be found in the Joyce-Collingwood Stakeholder Workshop Report. Your feedback is very important to us and we hope that you will be able to attend the stakeholder workshop. If you are unable to attend, we would appreciate if you would share this email and attached invitation with a representative from your organization who lives and/or works near Joyce–Collingwood Station and Exchange to encourage their attendance. Should you have any questions or comments, I can be reached by phone or email at your convenience. Thank you for your time and consideration to get involved! Sincerely, Sandy Young Community Relations Coordinator, TransLink [email protected] d 778.375.7662 | c 604.561.6217 | f 604.636.4809

*If you no longer want to receive email correspondences from TransLink about the SkyTrain Station Upgrades Project, reply to this email with “Unsubscribe” in the subject line. ** The information you provide is being collected, pursuant to Part 3 of the Freedom of Information and Protection of Privacy Act, for the purpose of the public and stakeholder consultation process and activities for the SkyTrain Station Upgrades. If you have any questions about the collection, use or retention of the personal information you have provided, please contact TransLink’s Privacy Officer at Suite 400 – 287 Nelson’s Court, New Westminster, BC V3L 0E7, by phone at (778) 375-7500 or email at [email protected] .


APPENDIX C. STAKEHOLDER MEETING PRESENTATION/OPEN HOUSE DISPLAY BOARDS


APPENDIX D. STAKEHOLDER MEETING SMALL GROUP DISCUSSION MAPS

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WEST STATION HOUSEEAST STATION HOUSE

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Joyce–Collingwood Station & Exchange UpgradesLong Term Vision/BC Parkway Integration

The upgrades included in the long-term vision will be constructed as a separate project when necessary funding is secured.

Building a sustainable transportation future together.Bâtissons ensemble un réseau de transport durable.

Joyce–Collingwood Station & Exchange UpgradesEast Station House Upgrades

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Handy DART


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Handy DART

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Upgrades to the East Station House will begin the Summer of 2015.

Building a sustainable transportation future together.Bâtissons ensemble un réseau de transport durable.


APPENDIX E. INVITATION CARD

translink.ca/joyce

Complete a feedback form

Drop by the open house

Get involved!Joyce–Collingwood Station and Exchange Upgrades

Drop by the open house to learn about the upcoming station upgrades and provide input into the long-term vision for Joyce–Collingwood Station and Exchange.

Visit translink.ca/joyce and complete a feedback form from December 1 – 15, 2014.

For more information, contact: Sandy Young, Community Relations Coordinator [email protected] | 778.375.7662

Date Time Location

Monday, Dec. 1, 2014 2:30 – 6:30 pm Joyce–Collingwood Station, tents west of East Station House

Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.


APPENDIX F. FEEDBACK FORM

Building a sustainable transportation future together.Bâtissons ensemble un a réseau de trasport durable.

Community Engagement Feedback Form Joyce–Collingwood Station & Exchange Upgrades Stakeholder Meeting – November 25, 2014

Your comments related to the Joyce–Collingwood Station Upgrades will be considered as advice. Please record your level of agreement and provide your feedback for the following statements.

1. The Joyce–Collingwood Station Upgrades engagement provided clear information about the project. Please check one response.

o Completely Agree o Agree o Neutral o Disagree o Completely Disagree o Don’t know

Do you have any further feedback?

2. I received enough information to be able to provide my feedback about the Joyce–Collingwood Station Upgrades. Please check one response.



3. Do you have any specific comments regarding the Joyce–Collingwood Station long-term vision?


Building a sustainable transportation future together.Bâtissons ensemble un a réseau de trasport durable.

4. I had the opportunity to provide my feedback about the Joyce–Collingwood Station Upgrades. Please check one response.



5. How did you hear about the Joyce–Collingwood Station Upgrades? Please check all that apply.

o Email from TransLink o TransLink website

o Invitation card at the station o Facebook

o Email from a family member, friend or colleague o Twitter

o Word of mouth o Newspaper Ad

o Invitation card in the mail

o Other website (Please specify):

o Email from community organization (Please specify):

o Other (Please specify):

6. What is your preferred method to stay informed about the Joyce–Collingwood Station Upgrades during construction? Please check one response.

o TransLink Website o Facebook

o Email from TransLink o Twitter

o Information handout at the station

o Other (Please specify):

7. Do you have any other comments?

Thank you for your feedback. The responses provided will be aggregated and no comment or response will be attributed to any one individual.

A Stakeholder and Public Engagement Report summarizing feedback received during the engagement process for Joyce–Collingwood Station Upgrades will be posted on TransLink’s website at translink.ca/joyce


APPENDIX G. JOYCE-COLLINGWOOD STATION UPGRADES STAKEHOLDER MEETING NOTES

TRANSLINK Joyce-Collingwood Station Upgrades

Stakeholder Meeting

Tuesday, November 25, 2014

Collingwood Neighbourhood House 5288 Joyce Street

Vancouver BC


TransLink – Joyce-Collingwood Station Upgrades Stakeholder Meeting, November 25, 2014 2

Notes from a Stakeholder Meeting for the Joyce-Collingwood Station Upgrades held on Tuesday, November 25, 2014 at the Collingwood Neighbourhood House, 5288 Joyce Street, Vancouver, BC (7:00 p.m. to 8:30 p.m.) CITY OF VANCOUVER Paula Huber Chris Robertson Michelle Yip TRANSLINK RESOURCES: Michelle Babuik Vincent Gonsalves Bill Orr Sandy Young ALSO PRESENT: Susan Campbell, Note Taker, Corporate Consulting The stakeholder meeting was called to order at 7:00 p.m. 1. WELCOME AND INTRODUCTIONS – Sandy Young

The purpose of the stakeholder meeting was to inform neighbours, businesses and customers about: The station upgrades and project timeline; Why these upgrades are necessary and important; and How to stay informed about the project from design through to project

completion. Roundtable self-introductions were undertaken.

2. STATION DESIGN PRESENTATION – Bill Orr Participants received a power point presentation reviewing the proposed station upgrades.

2.1 Questions and Answers

The record notes that the following abbreviations are used and mean: Q=Question, A=Answer, C=Comment. Questions and comments are from meeting participants and answers are from TransLink representatives and are consolidated into one response.

Participants were asked to hold their questions to ones of clarification and save their in-depth comments/feedback for the small group discussions at their tables.

Q: Participant: Was the stakeholder session held in April (2014) the first one on this

project?



A: TransLink: Yes, we had one (stakeholder meeting) in April and one in May (2014).

Q: Participant: Is the bus going to go around there? A: TransLink: Yes, but there is no bus loop in the near term however in the long-

term there will be a bus loop. Q: Participant: Are all the upgrades happening in the east? A: TransLink: Correct. C: Participant: If TransLink doesn’t complete all of the projects that it has applied

for funding for then who will pay for it? The taxpayer will.

Q: Participant: Long-term being? A: TransLink: The east station house upgrades are fully funded and this one is not

fully funded and that is part of the long-term vision and will be completed when funding comes.

Q: Participant: With respect to the work that is contemplated for the first phase of

the project - is lighting at cross walks or streets planned? A: TransLink: No. C: City of Vancouver: There will be an additional crosswalk just east of the lane

connecting to the station entry to address the jaywalking concern. As part of this we will also be looking at lighting from Joyce to Gaston and that will be assessed.

Q: Participant: Will there be changes to service during construction? A: TransLink: I don’t know that answer but we are hoping there won’t be any

changes. It is not likely to be as invasive as other projects we have seen. Q: Participant: Is nothing being done to improve accessibility to the west side?

Specifically, my concerns are around the high pedestrian and traffic congestion and it is an impractical use of that space.

A: TransLink: The long-term intention is to move to two station houses and we know that it is very crowded at the present time however it is not a failing condition but increases in capacity would make the bus loop on the east side a safety concern.

C: Participant: It is a safety concern right now and that light should be fixed by the City of Vancouver which is sort down in the underbelly of the tracks and if that was improved it would improve that condition. What do I mean, take it out so vehicular traffic can’t use it. It is the vehicular traffic that makes it dangerous.

At this point participants moved into discussion at their group tables.

3. EAST STATION HOUSE UPGRADES SMALL TABLE DISCUSSIONS

TABLE 1:



Addition of crosswalks. Great – ensuring safety/vehicles observing. Crosswalks – light them/signage them

Parkway improvements should be considered as part of East Station House improvements – will improve safety of laneway – many pedestrians use lane to access two towers behind CNIB – safety now for cars parking on corner for pickup/drop off/Tim Horton’s

Shelters for all Bus stops 28, 27, 26 Laneways accessing onto Joyce north of the station a key concern. If 25 story to

be built at 5050 Joyce this will be an even bigger concern. Shelter for #28 Integration of technology – wi-fi station, charging station, internet café, touch

screen monitors with trip planner Public washrooms Lighting and parking Signage to make it clear where the path is shared or not Kiss and Ride – too far from Station to be safe for those waiting for a pickup. Improved lighting and shelter near proposed Kiss and Ride area Texture variation Rain guards

TABLE 2:

Add garbage cans to Plaza Incorporate pavement colours and textures to path, delineate space for visually

impaired pedestrians Need to reduce obstacles in Plaza for visually impaired people



LONG TERM VISION DISCUSSION

TABLE 1: Signage for direction of train at ground level 41 B Line roadway return – no vehicle stopping at Joyce between Vanness and

stop light north Car2go parking spaces Widen glass canopy at bus pickup area Widen sidewalk Work with local artists re: way finding and innovative ideas like painting

directions on sidewalks East Station House – for future bus pickup shelter vital. For people waiting for

the bus challenge open shelter = no seat on bus. Seat on bus means you have to walk in the rain.

Water feature? Multi-purpose Public art – definite need for extensive consultation with the neighbourhood i.e.

Multicultural Artists Network and Still Moon Arts Society and Collingwood Neighbourhood House.

Signage inside station for locations/venues outside the station Could really use sign downstairs like the one upstairs indicating which SkyTrain

is arriving and how soon it will arrive Kiosk or City Bulletin Board for City notices, area map, etc. Lighting for waiting area Neighbourhood notice board/local map Planters in this area with help from community gardens Garbage bins – need more and more frequent empties Local artists for public art public TABLE 2: Make laneway one-way Ensure signs are to bike and pedestrian path Should close laneway. Too close to many pedestrians-car conflicts especially

with CNIB clients Signal needs to be visible for north facing pedestrians Ensure trees do not block sight lines Traffic at Joyce under tracks – closing off middle intersection if you can Bike pathway must be lit as well as pedestrian and sight line Cyclists can be a danger to visually impaired people. Need to design for safety. Add left turn signal from Joyce to Vanness Keep 26 and 27 pickup and drop off at night at Station not on Joyce Intersections too close together. Confusing. People drive through first light.



Bikes separate from pedestrians at Joyce. Add left turn close for buses turning from Vanness to Joyce Improving bike/pedestrian path – lighting Path from north east of station is important connection – needs to be retained. Add lighting to bike path all the way to Boundary Street furniture needs to have clear paths (legible for low-vision users)

4. GROUP DISCUSSION SUMMARY – Report out by the Facilitators at each table

TABLE 1: Bill Orr Plaza – green gardens, landscaping, texture on the landscape, garbage bins, tie-

into local signage and indicate local places of interest and canopy for bus shelter.

Long-term Vision – that the lighting for the area be sufficient for safety - adequate lighting, soft landscaping into area with as much as possible, wi-fi hotspot, and information for people coming to the station to know when the next train will be coming.

TABLE 2: Michelle Babiuk

Plaza – important to reduce obstacles for the visually impaired, organize elements and implement tactile way finding for the visually impaired and add garbage cans.

Long-term and things beyond the control of the project – there are conflicts with the north west corner (pedestrians, cyclists, buses and cars) and the importance of further design to reduce conflict was emphasized; two intersections were identified that are so close together it is confusing and need to be redesigned to make it clearer for both pedestrians and vehicles; safety and design in the area was emphasized to ensure that trees don’t block sight lines; that the areas be light and there was a suggestion to extend the lighting to Boundary Road. The last comments were around areas identified in red on the map and a request to look at movements on the street to make those movements safe for cars, buses and pedestrians.

5. WRAP UP AND NEXT STEPS

Feedback forms were circulated and participants were encouraged to complete the forms before leaving the meeting.

There will be further consultation in spring 2015 or early summer 2015. On December 1, 2014 an Open House will be held between 2:30 p.m. – 6:30 p.m.

Everyone was encouraged to attend. 6. CLOSURE

Participants were thanked for their input and the meeting closed at 8:35 p.m.

joyce–collingwood station and exchange upgrades€¦ · • new secure bicycle parking area....

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