joseph anderson - 2017 technical resume
TRANSCRIPT
JOSEPH MICHAEL ANDERSON
1936 Ashmont Street Mobile: (613) 851-7086, Work: (613) 907-2216Ottawa, ON K1C7B9 Email: [email protected]
Objective: To make a significant contribution and to leave a lasting impact on a reputable team, line of business or organization.
Citizenship: Canadian
PERSONAL PROFILE
13 years experience in various leadership positions. Cheerful, friendly, approachable and professional disposition. Fully capable of managing and leading a group to complete multiple tasks efficiently. Excellent communication, interpersonal and teamwork skills. Goal oriented team player with excellent written and oral communication skills. Analytical approach to complex problems and issues. Always eager to learn.
QUALIFICATIONS & SKILLS
Proven Dynamic and Effective Team Leadership Process Improvement Practitioner, Lean-Six Sigma (yellow belt holder, acquiring green belt
certification) Able to plan strategically, utilizing organizational resources to meet corporate and customer
requirements. Able to quickly and calmly defuse crisis situations among clients, co-workers, and direct reports Proficiency in JMP Statistical Analysis Software. Superior proficiency in Microsoft Word, Excel, PowerPoint and Internet research. Lender Code (A54) – Issued by TD-MBNA , Aug 2008 <personal portfolio value - over 55 million
CAD> Automotive Sales Certification, issued by Georgian College. Trained to effectively maximize both corporate profit and customer satisfaction during company to
client transactions, APB Training (Oct 2005- Sept 2006) Ontario Driver's License, General.
PROFESSIONAL EXPERIENCE
Jan 2017 TD Canada Trust Ottawa, OntarioTo Present Manager – Business Operations Support Services
* Manage performance and develop professional competence of Business Operations Support Services team members* Effectively manage resource allocation of direct reports to ensure proper level of staffing on initiatives as well as operational support.* Support the creation and maintenance of department wide learning and development plan and implementing tactics to ensure continuous education* Work to effectively support other members of the management team (internal peers /external partners) in achieving project/ business objectives and providing client services* Contribute to and support a positive work environment that promotes customer service, quality, innovation, professionalism and teamwork* Participate in knowledge transfer within the team, and business units
Internal
Feb 2016 TD Canada Trust Ottawa, OntarioTo Dec 2016 Senior Operations Delivery Analyst – Business Operations Support Services
* Customer collateral post-production Governance and Controls (print & non-print)* Customer Statement, Card Issuance, and Letter collateral output reconciliation* Manage print & delivery vendor invoice approval process - $1.5 million monthly* Lead for Operations Team intake management process – work throughput* Vendor interaction protocol oversight* Collateral repository management and optimization
Oct 2013 TD Canada Trust Ottawa, OntarioTo Jan 2016 Senior Business Analyst – Business Operations Support Services
* Project and Initiative Delivery Lead * Coaching, training and mentoring Jnr. Business Analysts* Supporting of business stakeholders and external partners to analyze, develop and recommend technical solutions which support business strategies * Leader of pre and post implementation activities (e.g. Deployment, Contingency Planning, First Occurrence Verification, Incident Management) * Lead for ongoing platform and service optimization strategy and execution * Actively communicates and works effectively with partners (internal and external) to ensure that business risks, impacts and constraints related to technical solution(s) are identified and mitigated
2010 TD Canada Trust Ottawa, Ontarioto Sept 2013 Program Analyst - Credit and Loss prevention Strategies
* Responsible for the analysis of, and reporting on TD-MBNA lender variability* Responsible to present findings and recommendations to senior executives* Responsible for the design and integration of various tools and metrics used* Responsible for all program logistics
2008 Bank of America Ottawa, Ontarioto 2010 Senior Credit Analyst / Assistant Manager (TLAP) – Specialized Lending Unit
* Adjudication of MBNA customer’s credit line increase requests* Adjudication of assorted Credit related customer requests* Taking systematic risk action on accounts needing such action* Case-by-case account management and tactical decision making* Managing and updating client databases* Pursuing and achieving higher levels of customer delight with all clients* Coaching and development of junior associates* Work Flow Coordination
May 2007 Bank of America Ottawa, Ontarioto 2008 Sales Associate – Customer Marketing
* Soliciting MBNA’s revolving credit products to prospective customers* Assisting MBNA clients to achieve their financial goals* Case-by-case account & solutions management* Managing and updating client databases
* Pursuing and achieving higher levels of customer delight with all clients
October 2005 Tony Graham Lexus Toyota Ottawa, Ontarioto May 2007 Transport and Maintenance Shift Manager / Sales
* Maintaining vehicle inventory and condition to management specification
Internal
* Transportation and delivery of vehicles* Personnel and resource coordination* New & pre-owned car sales
May 2003 Grafton & Co., St. Laurent Shopping Centre Ottawa, OntarioTo August Assistant Manager2005
* Sales* Outfitting clients with quality men’s wear* Marking, fitting and pinning for clothing alteration* Key Holder/ Shift Manager
EDUCATION
CARLETON UNIVERSITYBachelor of Science - Architecture Theory and HistoryCarleton University - 4th Yr.Ottawa, ON. Canada
J.S.WOODSWORTH SECONDARY SCHOOLJ.S.WoodsWorth Secondary SchoolOttawa, ON. Canada
REFERENCES
1. Suzana Petrunic (Previous Manager) 2016-2017 416 413 -5803 [email protected]
2. Cathy Pisch (Previous Manager) 2015-2016 306 566-1976 [email protected]. Richard Paris (Previous Snr. Manager) 2015-2016 613 907-2066 [email protected] 4. Sonya Martin (Previous Manager) 2013-2015 613 907-2244 [email protected]. Krista Cardiff (Previous AVP) 2013-2015 416 464-4520
[email protected]. Daryl Cameron (Previous Snr. Manager) 2013-2015 613 907-4370 [email protected]. Amber Jeanes (Previous Manager) 2011-2013 613 907-2672 [email protected]. Ryan Vekeman (Previous AVP) 2011-2013 613 907-5380 [email protected]
Internal