johnnie miller resume 2016
TRANSCRIPT
Johnnie Miller (919) 395-4150 [email protected] Raleigh, NC 27614
SUMMARY
Systems Network architect with a strategic orientation and the ability to develop and execute calculated business initiatives. A career encompassing a broad spectrum of knowledge working for a major telecommunications company, including engineering, installation, operations, maintenance, and strategic planning of large data, voice and video networks. Strong leadership, communication and financial skills with a track record of delivering projects on time and on budget. Proven project management skills with the ability to overcome obstacles to achieve results and meet timelines. In-depth knowledge and experience implementing, supporting and running Cisco, Aruba, Microsoft, Lync, UCS, Palo Alto, and Juniper network platforms. A career history of delivering results as an individual contributor, team player, manager and leader.
EMPLOYMENT HISTORY
SPRINT
Senior Network Planner/Engineer Raleigh, NC 4/2009 – 2/2016
Defined internal IT network technology direction; technology reviews, budget development, forecasting, planning and integration. Responsible for delivering network connectivity for Sprint’s 3800 internal office locations, serving 35,000 employees across Administration, Retail, Call Center and office locations throughout the US.
Reduced individual site budget from $10K to $2K resulting in $30M capital savings and $10M cost avoidance
Identified a 500-site proof of concept pilot for wired to wireless conversion; grew pilot to 1,500 sites, completed conversion and integration targeted plan in less than 12 months
Formulated post acquisition internal network integration plans for 58 Clearwire sites and 1,800 Radio Shack stores
Provided secure platform for remote access with Cisco and Entrust end device software for internal Business-to-Business and Remote Access technologies
Senior Manager Enterprise Services Raleigh, NC 4/2006 – 4/2009
Managed a team of senior technical resources responsible for the strategic and tactical direction of internal Sprint data, voice, video, remote access, and security platforms. New technologies were tested, designs were developed, and implementation timelines determined for successful implementation.
Developed 3 and 5-year roadmaps for data, voice, video technology lanes, with corresponding ROI to gain executive approval for the implementation of new technologies
Managed the integration of Sprint and Nextel networks, technologies, and resources (400 Nextel sites) Piloted first generation of Microsoft and Nortel – VoIP Unified communications Implemented Cisco Telepresence video conferencing across 10 locations Deployed Microsoft VoIP eliminating need for 500 internal PBX and thousands of desk phones Developed Life Cycle management process, providing stability and expense reduction via equipment
procurement and software standardization Deployed Content management into the network to facilitate training material and video for the Call Center
and Retail environment-- Led to faster and dependable training platform, reducing travel costs Implemented Cisco Remote Access platforms to provide network access for employees, contractors,
vendors and external businesses. Consolidation delivered greater stability and availability with less costs
Manager Enterprise Services Raleigh, NC 2/2002 – 4/2006
Managed a team of 25 senior technical engineers, responsible for the engineering, implementation, and planning of data, voice and video solutions. These responsibilities encompassed high profile sites throughout the United States and Puerto Rico, including a campus environment of 17,000 + associates.
Responsible for the planning and management of an $11M expense budget and $4M capital budget Recipient of the CIO IT Award for Manager Excellence Team recognition for 30% improvements in network stability, availability, and functionality Deployed new switching/ routing infrastructure to 75 sites providing redundancy and speed – saving 10
million in operations downtime per year Deployment of campus video conferencing centers in support of Executive All Hands communications and
customer showcases
Network Manager Enterprise Services Raleigh, NC 10/2000 – 2/2002
Staff of 22 individuals engineered 400 sites, with an $8 million capital and expense budget Primary objectives were to improve time to market, deploy the latest technologies, and solidify the network
to provide availability, while managing time and costs Reduced network outages in Florida area by 70 percent Received the annual ‘Quality Award” for the stabilization of the environment Eliminated the use of multi- point circuits in 150 sites, reducing one site outage throughout the network
Network Manager Information Systems Raleigh, NC 10/1993 – 9/2000
Managed a team of technical experts charged with the design, engineering, implementation and support of a 200 plus site internal network, across North Carolina, South Carolina, Tennessee, and Virginia. Our goals were to drive stability and sustainability with new technologies.
Replaced bridging technologies with a hierarchical network design using Cisco routers and switches Stabilized the network arena by decreasing outage occurrences and mean time to repair by 50% Managed Network Operation Center providing monitoring of network and Help desk staff Managed a $ 3 million capital budget and a $ 5 million expense budget and reduced by 10% year over year Direct supervision of 5 individuals and the indirect supervision of 13 individuals
EDUCATION/PERSONAL
Bachelor of Business Administration Degree, major in Business Marketing, East Tennessee State UniversityMasters Certificate in Project Management, George Washington University
Avid outdoorsman with a love for everything outdoorsActive supporter of Ducks Unlimited, Coastal Conservation Association, Duke Children’s hospital