john resume 2015
TRANSCRIPT
John Eduard S. Castillo28D Davao St. Brgy. Alicia, Bago Bantay, Quezon City
Home Tel: +632 3741 493 / Mobile: +639173707816 +639175148458
Email: [email protected]/[email protected]
I.T. PROFESSIONAL: NETWORK ENGINEER/ NOC ENGINEER
Technical Qualification
Cisco Certified Network Professional (CCNP)/ Cisco Certified Security Associate (CCNA sec) valid through April 5, 2016
Network Administration – Administer all network resources such as routers, switches and other network devices in a timely and accurate manner, monitoring and proactively detecting/analyzing network incidents
Test network enhancements for accuracy and goal achievement prior to implementation
Perform network configuration task thru change tickets
Monitor security measures in place within network infrastracture,
Prepare reports and network performance summaries, outlining network status, making recommendations for enhancements based on report data
Network Design – Design, configure and maintain network devices within the infrastructure
Participate in change meetings related to defining network requirements, include consulting site engineers to define scope of objectives for the proposed network change
determining if network enhancement is possible with existing resources
scheduling network outage
Problem Resolution – Involved in incidents resolution for tickets related to network infrastructure support
Respond with urgency to tickets escalated to network group
Escalate to ISP any issues outside the network infrastructure support
Place the highest priority on circuit outages by overseeing all possible solution to regain connectivity
Provide analysis and feedback to management and appropriate departments regarding recurring network issues
Continuously updating procedures for network resolutions of all related issues
De La Salle University, Manila (Regional Academy for CCNA 2007-2009)
Bachelor of Science in Computer Engineering (Graduated) May 2003 to May 2007AMA Computer University, Quezon CityGeneral Weighted Average : 2.25 (Good)Thesis Award: Best Design Project (Interactive Robot)
Secondary (June1999 to March 2003)
St. Mary’s Academy of Santo Nino, Meycauayan, BulacanTeam Lead
Work Experience NOC/Network Engineer/Subject Matter ExpertFujitsu - Werserv (October 10, 2010 to Present)Fujitsu America InternationalNetsquare Building, Bonifacio Global City -Taguig
Network support for Fujitsu America and all if its clients
Remotely do network implementation, managing and troubleshooting.
monitoring through Solarwinds, CA Spectrum, Whats up Gold, Netflow, PRTG
Network SME, Governs the flow of network tickets through its priority. Attends NOC meetings, reviews client needs thru the network analysis before handling the project to the team.
Cisco platforms FAI supports 7200, 2600, 1800, 3700, 3500, 2800, Nexus Cloud 5000/7000, ACE load balancer,
Tier 2 support for FAI and other costumers of FAI (LAN, Wireless AP, MPLS , BGP)
Administers servers for ACS, TACACS, PRTG, Netflow
Deep packet inspection thru firewall logs, IPS/IDS alerts and sniffing with wireshark(Ethereal)
Technical Administrator/ NOC support(April 2010 to September 2010)Globe Data Center under ExpercsPasong Tamo Extension, Makati City
Monitor network devices through Smoke ping and Nagios
Deploys network devices to other globe data centers
Manages network switches for the data center. Includes VLAN configurations and port access.
Provides weekly and monthly reports of the network devices handled by the NOC
Implements structured cabling for the planned rack or caged segregation.
J1H/BPO Technical Support (October 15, 2007 to April 25, 2009)Accenture Delivery CenterCybergate Tower 2, Mandaluyong City
Supports the technical solutions for the project
Escalates technical concerns to Level 2 support
Achievement: Daily Completion of 95%-100% through company SLA
Character Reference:
Michelle Cabaña Project Consultant / Globe TelecomsRobinson Cybergate 2, Mandaluyong City+639277784451
Allen Librero
Software Developer / Maersk InternationalRobinson Tower, Ortigas+69274448847
Aldrin AlbaridoNetwork Engineer / AccentureRobinson Cybergate 2, Mandaluyong City+69166155357