jennifer mckeown - resume

7/28/2019 Jennifer McKeown - Resume

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JENNIFER MCKEOWN406-50 Jerome Crescent (905) 379-9774Hamilton, ONL8E 1K6 [email protected]

OBJECTIVE

To secure a position with a reliable company

SUMMARY OF QUALIFICATIONS

Experience delivering Service Canada programs and Service Offerings including; IncomeSecurity Programs, Employment Insurance, Apprenticeship Incentive Grant, Work Sharing,and Record of Employment WEB

Bilingual: fluent in French, English Certified CCC by the Public Services Commission Written and spoken working knowledge of Spanish Highly skilled in office administration and procedures Excellent customer service, oral and written communication skills Ability to establish methods to meet work schedules and coordinate work activities with

other departments. Proven analytical, decision making, job task planning and organizing skills Knowledge of computer applications including: Microsoft Word, Internet browser and

Electronic Mail

RELEVANT EXPERIENCE

Customer Service Skills Responsible for responding to citizens needs and finalizing sought after interventions Responded to questions from clients on service offerings and provided value added

information, advice and guidance on program and service requirements Received and processed requests from clients to change information and clarified

discrepancies

Administrative Knowledge Knowledge of the Privacy Act and Access to Information Act in order to understand the

policies derived from these statutes that pertain to the exchange and security of protectedinformation

Experience and knowledge of the Financial Administration Act (FAA) to process and securecash receipts

Hand-on experience and the ability to use office production software and supportingsystems such as departmental databases, electronic mail, Internet/Intranet, Word and dataprocessing applications


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Clerical Knowledge Responsible for issuing certificates and/or permits and other related service offerings

documentations Ensured that basic operations functions, including client tracking were performed in support of

the operation of the office and were carried out in accordance with procedures Examined and authenticated citizens and/or documentation to validate the citizens identity

EMPLOYMENT EXPERIENCE

Citizen Services OfficerService Canada, Hamilton, ON 2005 present

Responsible for delivery Service Canada programs and service offerings Promoted services offered by Service Canada as well as other Departments and Agencies Conducted fact-finding with clients, and assessed and decided which service offering and/or of

information to provide

Bilingual ReceptionistHuman Resources Skills Development Canada, Hamilton, ON 2003 2005

Welcomed and registered clients Answered inquiries and assisted clients with their applications for Employment Insurance Performed general office duties including, answering the phone, filing, and data entry

Admisnistrative AssistantManpower/Parks Canada, Hamilton, ON 2005

Conducted research with regards to articles in the newspaper as well as online forpublications about the Road World Championships

Answered inquiries and assisted clients with their applications for Employment Insurance Maintained files regarding the articles noted above. Schedule appointments for my supervisor.

Answered the phone and relayed messages to my supervisor. Corresponded with other members of the team not located in our location. Arranged catering for in house meetings. Posted mail when required.

EDUCATION

Bachelor of Arts Degree in Languages 2000Minors in English and SpanishUniversity of Ottawa, Ottawa, ON

C.P.O. /O.A.C. Grade 13 Diploma 1996 Ecole Secondaire Le Caron, Midland, ON

PROFESSIONAL DEVELOPMENT

Certified CCC, French Public Service Commission, Hamilton, ON 2011Putting Citizens First, Service Canada College, Regina, SK 2007


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Mentor, YMCA Intern, Service Canada, Hamilton, ON 2007

REFERENCES AVAILABLE UPON REQUEST

jennifer mckeown - resume

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