1. JENNIFER CANATARO 111 Reybold Dr, Delaware City, DE 19706 C: ( 302)-530-9328 Jennc715@gmail.com PROFESSIONAL SUMMARY Motivated customer service specialist with over eight years retail experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. SKILLS Trusted key holder Creative problem solver Quick learner Floor set design expertise Strong client relations Training development aptitude Credit card processing Multi-line phone talent POS systems expert WORK HISTORY Server, 01/2013 to Current Lacasa Pasta Newark, DE Take orders and serve food and beverages to patrons at tables in dinning establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Responsible for handling very large sums of money. Answered an average of fifteen calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientle. Answered product questions with up-to-date knowledge of sales and store promotions. Server, 09/2007 to 12/2012 Bugaboo creak Newark, DE Take orders and serve food and beverages to patrons at tables in dinning establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Provide daily direction to coworkers so all shifts run accordingly. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Developed reputation as an efficient service provider with high levels of accuracy. Served as the main liaison between customers, management and sales team. Maintained cleanliness and presentation of stock room and production floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments. Helped drive sales goals and achieve monthly quotas. EDUCATION High School Diploma: June 2006 Northeast High School - Philadelphia, PA 2. Buisness/Law Completed Advanced Customer Service training REFERENCES References: 3. Richard Laino 302-530-1323 Michelle Newcomb 267-254-1553 Lisa Quinn 302-345-1168