lisa mckeown - laing o'rourke
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’Rourk
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September 2016
INVESTIGATINGSUCCESS
Lisa McKeown
Laing O’Rourke
HSE Strategy, Best Practice& Programme Manager
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’Rourk
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DISRUPT TRADITIONAL SAFETY THINKING &LANGUAGE
1. People are the solution
2. Safety is the presence of positives
3. Safety is an ethical responsibility as opposed to abureaucratic activity.
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’Rourk
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MEASURING PERFORMANCE
In the traditional view of safety performance ismeasured on reducing injury rates
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’Rourk
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POSITIVE INDICATORS
Fatal and Severe Risk Management and Focus on Potential Class 1 Incidents
Leadership Engagement Activity
Investigating for Success through Positive Investigation and Observations
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POSITIVE INVESTIGATION MODEL99.9% OF WORK GOES RIGHT
UnexpectedInnovation
IncidentDefectFailed Task
LITTLE OR NO TIME ISSPENT ON UNDERSTANDING
WHY THIS WORKED
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INVESTIGATING SUCCESS
1. Looks at normal work
2. Promotes innovation &improvement
3. Platform for ideas &solutions.
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POSITIVE EVENT MODEL
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FOUR SIMPLE QUESTIONS
1. What was intended?2. What actually happened?3. What did we learn about it?4. What should we sustain or improve
next time?
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DISCOVERY CONVERSATIONS
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PEOPLE ARE THE SOLUTION
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’Rourk
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DOING SAFETY DIFFERENTLY
1. Promote engagement& trust
2. People centre ofsolution
3. Start talking aboutwork!
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gO
’Rourk
e2016,all
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WHAT DOES THE FUTURE HOLD