1. 1. James A PetersCanterbury, United Kingdom+44 04727 678273jpeters13@ucsbalum.comLinkedIn: uk.linkedin.com/in/jpetersucsbalum/Qualifications Studied in three world-renowned universities Professional experience with working in a government ministry Strong background in luxury retail Former KPI Coach and trained in team development Adaptable and seasoned traveler with an affinity for learning new languages Capable researcher and completely motivated to gain further qualifications Strongly developed people skills and communication skillsEducationMaster of Arts: International Conflict AnalysisUniversity of Kent, Canterbury, United Kingdom2016Master of Arts: European Studies and European Legal StudiesEuropa Kolleg, Universitt Hamburg, Hamburg, Germany2014Bachelor of Arts: Political ScienceUniversity of California Santa Barbara, Santa Barbara, CaliforniaEmphasis in International Relations; Minors in: German Studies, History2013Completion of German C1, 1 CourseHamburg Volkhochschule, Hamburg, Germany2014Career History & AccomplishmentsBrand Ambassador, Swarovski Working languages: German and English Responsible for maintaining marketing and displays Sold the Atelier Swarovski line and the Watches Work in a high volume selling environmentIntern, Ministry for Economy, Transportation and Innovation in the Department for International Economic Relations for the City of Hamburg. Working Languages: German and English Worked directly with Regional Experts and the Head of the Department to organize high profile political/business meetings and events Researched the role that TTIP will play in the 2014 European Elections and helped devised a pro-European Union message based on the benefits of TTIP Content and Language editor for speeches given by Senator Frank Horch Authored business plan summaries and economic project summaries for the Senator and Regional Experts Coordinated arrangements for the annual bilateral German-Brazilian trade talks Analyzed port and economic development in Taiwan and Hong Kong2014
2. 2. Brand Ambassador, Swarovski KPI Coach, responsible for raising team performance levels Recruited to help open new flagship store in Santa Barbara Envisioned and chaired an entire spring campaign aimed at bringing in bridal business whilst strongly boosting KPIs and partnering with other boutiques Aligned with the Store Manager to foster and coach a new team of associates Consistently outperformed sales goals and continuously exceeded expectations Coached and empowered other associates to raise overall store performance Partnered and networked with other Swarovski boutiques to fully maximize efficiency and achieve wholesome luxury-standard customer satisfaction Analyzed databases to orchestrate action plans to boost sales volume2012-2013Sales Associate, Bath and Body Works Serviced a highly international global customer base Responsible for keeping track of ever-changing, complex promotions and being able to simplify the information to a point for customers Furthered team strategies using intra-personal selling to enhance sales whilst maintaining a global standard for customer satisfaction Consulted clients to advise them on their personal needs and desires Partnered with the Managerial team to mentor new team members2010-2013Senior Sales Associate, Nine West Recruited to be a Part-Time Manager KPI Coach Counseled clients in fashion trends and personal needs Enforced company policies whilst empowering my associates Surpassed all personal sales goals and mentored other team members in their weak sales areas so that the store would increase in overall performance Networked with other boutiques to assess customer trends and market needs Headed a campaign for selling new products via creating an incentive system for the employees that would reward them based on specialized sales increases.2011-2012Skills Languages: English, German (C1), Dutch (A1) Familiar with JSTOR and other key research databases Affinity for living in new places and picking up new languages Very strong interpersonal skills developed via 3 years of retail experience in a tourist throughway Worked during the Spring/Summer season in Hamburg in a tourist retail environment Very strong conflict management skills Effective at planning and time management to coordinate a team towards a long term goal