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James Paul’s Resume

• Name: James Paul

• PO Box 246, Collins Street West, Melbourne, Victoria 8007, Australia

• Phone: +61(0)438 848 867

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Professional Profile

Academic Qualifications - Education

 

• Master of Business Coaching (University of Wollongong, 2010)

• Leadership Development Program (Melbourne University, 2008)

• Master of Business (Management) (Victoria University, 2007)

• Master of Project Management (University of Technology-Sydney, 1995)

• Master of Information Technology and Communication (University of Wollongong, 1996)

• Graduate Diploma in (IT) Engineering (University of Technology-Sydney, 1989)

• Certificate IV in Business (RMIT University, 2005)

Professional Development

• Project Management and IT

• Certified Project Management Professional (PMP/PMI, 2008)

• Certified Prince 2 Fundamentals (2007)

• Certified ITIL Fundamentals (2006)

• Advanced Certified Engineer for SCO UNIX System V (SCO, 1994)

• Certified Netware Engineer (Novell, 1993)

• Electronics (IT) Engineering Certificate (North Sydney Technical College, 1984)

 

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Professional Profile

Coaching, Training & Mentoring

• Certified Executive Coach (Institute of Executive Coaching, 2010)

• Certified Master Coach (International Coaching Council, 2009)

• Certified Behaviour Coach (Behaviour Coaching Institute, 2009)

• Professional Certified Coach (International Coach Federation, 2005)

• Certified Graduate Coach U (Coach U, 2004)

• Licensed Coach Facilitator – Coaching Clinic (Corporate Coach U, 2006)

• Essential Conversations for developing others (Corporate Coach U, 2010)

• Associate Diploma in Adult Education & Training(University of Technology-Sydney, 1991)

• Mentoring Skills in the Workplace (Institute of Executive Coaching, 2010)

• Certified Trainer of Neuro-Linguistic Programming (Advanced NeuroDynamics, 2007)

• Certified Trainer of Time Line Therapy (Tad James Co, 2006)

Professional associations

• Member. Australian Institute of Project Management.

• Member. Project Management Institute.

• Member. Australian Computer Society.

• Corporate Member. The Institution of Engineers, Australia.

• Member. Australian Institute of Training & Development.

• Member. International Coach Federation.

• Member International Coaching Council

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Overview of Experience

Summary

• Project Manager and Manager Professional who successfully delivered numerous high profile and complex ICT projects with budgets to $60 million for more than 20 years, in Telecom Australia, Telstra Corporation, MCC, Victoria Government - Department of Primary Industries & Department of Human Services, Transurban Limited, IBM Australia, and National Australia Bank managing stakeholders and vendors across multiple organisations. The projects included ICT Infrastructure, inc. virtualization, product development, software & applications development, relocations, migrations, network joins, Business Case development, and Desktop Upgrade. Experienced in all project management processes and knowledge areas, including project management methodologies such as PMBOK and Prince2.

• Professional Coach, Mentor and Trainer with more than 12 years experience in Coaching, Training and Mentoring Professionals and Managers.

Key achievements

• Delivered the "Communications Services for the Olympic 2000 Games" Project in the required timeframe, ensuring communications services with high performance without any disruption. Budget: $60M.

• Managed the design, installation and testing of High Speed Multiplexers in more than 200 buildings in all Australian Capital cities. The project included network design and construct. The project was delivered in the required timeframe and within budget. Budget: $30 M.

• Managed the implementation of the IT Infrastructure Project in MCC. The Project included replacement of all existing IT Infrastructure with IBM New Blade Servers, Storage Area Network and Desktop IBM PC's. The project was delivered in the required timeframe and within budget. Budget: $1M.

• Managing the Upgrade of ITC Infrastructure and the Relocation of Transurban New York Office. Value: $750,000. Also, IT Infrastructure for Transurban - London Office.

• Managing the design and implementation of Enterprise Backup and Recovery servers in IBM Australia for Telstra Corporation account. Budget: $10M.

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Overview of Experience

Key achievements

• Managing DHS IT Security Remediation & Improvement Project. Budget: $1M.

• Managing the NextGen Bank Infrastructure Transformation Projects for National Australia Bank. Budget: $20M

• Developing Business Cases for IT enhancements (Telstra Corporation, Transurban Ltd)

• Upgrade of Desktops (Transurban Ltd)

• Awarded with a Gold Medal by Telstra Corporation for exceptional contribution to the delivery of Communications Services for the Olympics 2000 Games.

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Details of Experience

National Australia Bank

• November 2010 - date

• Technical IT Project Manager

• Major Responsibilities:

• Managing the Design and Implementation of NextGen Bank Infrastructure Transformation Projects for National Australia Bank. Budget: $20M

Government of Victoria

• March 2010 - August 2010

• Technical IT Project Manager

• Department of Human Services

• Major Responsibilities:

• Managing the implementation of IT Infrastructure Projects, including WEB Hosting infrastructure inc. Applications deployments, DHS IT Security Remediation & Improvement, Network Join between DHS and CenITex for relocating DHS staff and mSuite5. Budget: $5M

IBM Australia

• January 2008 - October 2009

• IT Advisory Project Manager

• Shared IT Infrastructure

• Major Responsibilities:

• Managing the design and implementation of Enterprise Backup and Recovery servers for Telstra Corporation account. Budget: $10M

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Details of ExperienceTransurban Limited

• April 2006 - December 2007

• ITC Project Manager Major Responsibilities:

• Provided project management consultancy to the Outsourcing of IT Infrastructure project and refreshing of IT Infrastructure and the implementation of Outlook replacing Lotus Notes.

• Project managed the development of business processes, gap analysis and design specifications for the Retail component of Transurban's Total Business Transformation Program. The gap analysis was conducted to determine the gaps between the target environment business processes and the Oracle / SPL's Customer Care & Billing Package.

• Managed the Upgrade of ITC infrastructure and the Relocation of Transurban New York Office. Budget: $750,000.

• Planning the relocation of Transurban from St Kilda Rd to the CBD.

• Managed the Upgrade of IT infrastructure of Transurban London Office. Budget: $300,000.

• Managed the upgrade of 500 Desktops.

• Managed the program for the implementation of IT Operations projects in Transurban.

• Developed and maintained IT Service Delivery Project Management Methodology and documentation.

• Developed Business Cases for IT Projects/IT Infrastructure Upgrades.

• Trained and coached project managers in project management and methodologies.

• Developed resource plans, project management plans, risk management plans, communication plans, project schedules, SOWs, budgets, project costs.

• Stakeholders and vendors management.

• Estimated and monitored costs, time scales, and resources.

• Provided effective leadership to the project teams.

• Worked through the tendering process and developed Contracts, Statements of Work and Business Cases.

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Details of Experience

Government of Victoria

• October 2005 - February 2006

• IT Project Manager

• Department of Primary Industries

• Major Responsibilities:

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• Successfully managed the upgrade of the IT Infrastructure for the Catch & Effort System for Fisheries Victoria in the required timeframe. The Project objectives included the replacement of existing IT infrastructure with a new Sun Microsystems Server, Solaris 9 operating system, installation of SIR Database Software and the migration of four database applications for Reporting and the associated data. The project was achieved in time and within budget. Budget: $100 K.

• Developed and maintained project management documentation including Project Plan, Communication Plan, Risk Management Plan, Quality Plan, Change Management Plan, Project Schedule, Implementation Plan, Documentation Control, etc.

• Tracked, managed and adjusted the original plans as necessary to ensure project success.

• Provided regular project status reports to stakeholders, sponsors, senior managers, Project Control Board and team members.

• Communicated the requirements, design, estimates and identified risks to project sponsors for their awareness and approval.

• Managed all project meetings, taking minutes and producing action plans, risks and issues management plans.

• Acted as Secretary of the Project Control Board.

• Produced the Options paper for the future development of the Catch & Effort system.

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Details of ExperienceMelbourne Cricket Club

• February 2004 - January 2005

• IT Project Manager Major Responsibilities:  

• Successfully managed the implementation of the IT Infrastructure Project in the required timeframe. The Project objectives included replacement of all existing IT infrastructure with IBM New Blade Servers, Storage Area Network and Desktop IBM PC. The project was achieved in time and within budget. Budget: $1M.

• Effectively delivered the Access Control System Project for all existing gates of the Melbourne Cricket Ground. The project activities included Design, Building, Installation, Testing, & User Acceptance Testing. The project was achieved in time and within budget. Budget: $0.5M.

• Managed Planning and Design Phases of EPOS Project to be implemented in MCG. Budget: $2M.

• Developed the MCC Project Management Methodology. The methodology included the phases of project management life cycle, the project management life cycle flowchart, templates, a description of each activity, the attributes of project manager, IT manager, project sponsor, designer, procurement officer, business support officer, etc. The methodology provides an appropriate frame for initiating and managing projects in MCC.

• Developed and maintained project management documentation including Project Scope of Works, Communication Plan, Risk Management Plan, Change Management Plan, Project Schedule, Implementation Plan, Documentation Control, etc.

• Tracked, managed and adjusted the original plans as necessary to ensure project success.

• Provided regular project status reports to stakeholders, sponsors, senior managers, IT Steering Committee, and team members.

• Communicated the requirements, design, estimates and identified risks to project sponsors for their awareness and approval.

• Managed all project meetings, taking minutes and producing action plans, risks and issues management plans.

• Acted as Secretary of the MCC IT Steering Committee.

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Details of Experience

Ability Clinic

• February 2001 - January 2004

• Coach, Trainer and Mentor

• Coaching, Training and Mentoring projects managers, managers and professionals (private business).

Telecom Australia & Telstra Corporation

• August 1986 - September 2000

• ICT Senior Project Manager and Project Director

• ICT Infrastructure, Product Development, Software & Applications Development, Relocations and Migrations Projects, Training, Consultancy and Coaching. Major Responsibilities:  

• Successfully delivered the "Communications Services for the Olympic 2000 Games" Project in the required timeframe, ensuring communications services with high performance without any disruption. The project included planning, design, service provisioning, service assurance, infrastructure implementation, radio broadcasting, audio & video services, human resources provisioning, training of staff, logistics, provision of equipment and staff to the Olympic venues. Trained and coached staff in project and risk management. The project was achieved in the required timeframe and within budget. Budget: $60M.

• Effectively managed the delivery of the High Speed Multiplexing Equipment Project at 200 external customers' premises (High level buildings) and the Migration of Voice and Data Services in all Australian capital cities. The Project included planning, design, infrastructure implementation, testing and user acceptance testing and data and voice services migration to the new platform. The project included network design and construct. The project was achieved in the required timeframe and within budget. Budget: $30M.

• Successfully managed the "One 3 (13x xxx) Project". The project included planning, design, software development, databases migration & implementation, IT infrastructure selection and implementation, relocations, testing and user acceptance testing for product and networks. The project was achieved in the required timeframe and within budget. Budget: $10M.

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Details of Experience

• Effectively managed the Homelink Card and Telecard Projects. The projects included planning, design, software development, database migration & implementation, IT infrastructure selection and implementation, relocations, testing and user acceptance testing for product and networks. The project was achieved in the required timeframe and within budget. Budget: $10M.

• Effectively managed Data Services Migration Projects for numerous external customers including BT Australasia, Qantas, Ansett. All the projects were achieved in the required timeframes and within budgets.

• Effectively managed the Transition of the Department of Defence's Voice Network - Facility Management Project. The project was achieved in the required timeframe and within budget. Budget: $1M.

• Successfully delivered the "Telstra Products and Technical Support Help Desk Project". Project managed the development of a single help desk for all Telstra products and technical support. The project was achieved in the required timeframe and within budget. Budget: $0.5M.

• Provided Project Management Consultancy to the Business & Government Units. The purpose of project was to develop project management capabilities to the staff working in the Business & Government Division.

• Developed and implemented an Intranet Site with the purpose of supporting staff in learning project and risk management techniques. The project was achieved in the required timeframe and within budget. Budget: $100k.

• Developed Project Management Methodologies. The methodologies included the phases of project management life cycle, the project management life cycle flowchart, templates, a description of each activity, the attributes of project manager, IT manager, project sponsor, designer, procurement officer, business support officer, etc. The methodologies provided an appropriate frame for managing projects in Telstra Business Solutions and Telstra Intelligent Network Products Business Units.

• Produced and improved Business Processes.

• Developed and maintained project management documentation including Project Plans, Communication Plan, Risk Management Plan, Budget, Change Management Plan, Project Schedule, Implementation Plan, Documentation Control, etc.

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Details of Experience• Tracked, managed and adjusted the original plans as necessary to ensure

project success.

• Provided regular project status reports to stakeholders, sponsors, senior managers, Steering Committees and team members.

• Communicate the requirements, scope, design, estimates and identified risks to project sponsors for their awareness and approval.

• Managed all project meetings, taking minutes and producing action plans, risks and issues management plans.

• Provided Quality Auditing services in Business & Government Division's Business Units.

• Technical Instructor in Telstra/Telecom Training Services. Trained and coached engineers, technical staff, and external customers in :

Software,Digital Data Network, Operating Systems, Packet Switching, etc. Sydney & St. George Technical College

• September 1986 - November 1997

• Part Time Teacher

• Training and Teaching students in the Associate Diploma of Electrical Engineering and Advanced Certificate in Electrical Engineering.