ivr system
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Aria Telecom Solutions Pvt. Ltd.
IVRS (Interactive Voice Response
System)
About ARIA:
Aria Telecom has become one of the telecommunication service provider, since 2003 in New Delhi, India.
Company consists of various software engineers, support staff members, and sales personnel devoted to bringing you quality products, competitive prices, and full technical support.
Our company manufactures and supplies Voice Logger, IVRS (Interactive Voice Response System, Predictive Dialer, Telephone Headsets for Call Center, Conference Bridge, and GSM Gateway to support the industries and corporation.
Aria Product Profile:IVRS (Interactive Voice Response System PC Based Telephone Recorder (Voice Logger)Embedded Voice LoggerHeadset & Dial padGSM GatewayPredictive DialerIP PBXConference BridgeCRM Live Chat SoftwareAria VC 60Parth – Unified Communication System
What is IVR? IVR (Interactive Voice Response) is an automated telephony system where information is made through the use of voice or DTMF (Dual Tone Multi Frequency) Keypad. IVR technology allows the individual to communicate with phone system and obtain require information.
How IVRS worksUser can easily create dynamic call flow offered by IVR application as per requirement. Data can be extracted from database or external applications and played over the phone using text message or voice. The customized call flow direction is set based on the DTMF values. When a caller calls to an IVR number, he is given various choices. IVR system helps to manage the re-direction of calls automatically.
What ARIA provideAria Telecom provides IVRS that is help for making more efficient the call process and provide related information to customers without need of representative.
Our customized IVR Solutions come with features like:Aria IVR Designer ToolACD (Automatic Call Distributor)Reporting and AnalysisSMS, Email, FAX, Chat, etc.Customer Relationship Management Solution (CRM)
Benefits of ARIA IVRSEffectively handling large number of callsService in the afterhoursEnhanced customer supportOverall cost reductionPrioritize and manage the re-direction of calls automaticallyFully automated call processes
Automatic Complaint Booking & DistributionHelplineSales Lead ManagementComplaint BookingOrder BookingInformation SystemFeedback SystemAttendance ManagementAwareness CampaignMessage Broadcasting & Reminder Services
Usage of IVR System
IVR for Greeting Message
IVR system is featured with various types of greetings or voice messages.Welcome greetingsAvailable agent greetingsWaiting messagesVoice mailOutside business hours messagesFull announcement messages
IVR for Hospitality
IVR technology can serve the hospitality industry in many ways including advertising, hotel booking, room service & in house service and many more.
IVR for Advertising & MarketingIVRS is ready to reach approach to advertise required information. Marketing agencies are the original gainer of this game, they advertise with IVR systems on daily basis.
IVR for Complaint Booking
IVR technology is capable of booking complaints. Predefined numbers are allowed to complaint booking system. IVR system automatically distributes complaints to the concerned people, so that the calls are attended every time.
IVR for HelplineSince implementation of IVRS based helpline system caller can easily getting required and accutate information on time. Aria Telecom comes up with latest technology and with cost effective price in public help. We have developed IVRS based helpline:
IVRS Based Election HelplineIVRS Based HIV AIDS HelplineIVRS Based Aarogym Helpline
