Shape the future of global travel and health insurance atITIC MENA 2020

What is ITIC?

ITIC events offer learning development, organised networking sessions and real business opportunities through face-to-face engagement. With the help of our ITIC committees, we build regional agendas that are relevant and insightful.

About the region

The travel and health insurance sectors are developing quickly in the Middle East and North Africa, and with consumer awareness now rising, the global industry has a responsibility to make sure it is ready for the challenges it faces. These hurdles include product development and distribution, cost containment, duty of care legislation, cross-border care initiatives and providing assistance services to an increasing number of international travellers, especially cruise passengers.

What to expect at ITIC MENA

• Expert speakers sharing their knowledge and local experience

• Partnership opportunities for international and local companies

• Pre-conference networking experiences• Welcome reception• Local medical facility tours

Why you should attend

• Connect with leaders from payers and providers from around the world

• Gain invaluable perspectives from local experts on healthcare systems in the region.

• Understand how to prepare your company to best serve the MENA marketplace

• Learn from the best in the and join the debates taking place.

• Create new partnerships and strengthen existing business relationships

Join the ITIC travel & health insurance community

Register todayat itic.co

14 120+ 14Speakers Attendees Hours of

Networking

Customer Engagement in MENA

Are insurance companies offering the right products that customers see as valuable investments? What can the industry do to harness the power and prevalence of mobile technology to encourage take up of travel insurance, and how can travel industry partnerships improve awareness and understanding of the product?

Zahir Sharif, Managing Director | Now Health International

Jonathan Cooper, Head International Travel Development - Insurance | Collinson Group & Managing Director | Worldwide Insurance Solutions DMCC

Industry Insight – Pop-up hospitals

Providing the right care, at the right time, for the right price, takes skill, knowledge and resources. Making it as easy as possible for insureds to access the care they require is a vital part of the chain, and pop-up hospitals can ensure the patient’s journey is smooth while also allowing the insurance and assistance company to maintain contact with the treating doctor at all times.

Dr. Andrea Maggioni, Director Global Health | Nicklaus Children’s Hospital

American Hospital Dubai Facility Tour

ITIC and American Hospital Dubai are delighted to extend an invitation to all ITIC Dubai attendees to tour their facilities, and meet with the teams who provide medical care to international patients in the region. Transport will be provided to and from The Oberoi.

The ITIC MENA agenda is formulated with the support of a committee of key industry leaders who help to shape the discussions that take place at each ITIC event.

Agenda

Day 1 Day 2

Insurance market trends

An analysis of distribution channels, partnerships, purchasing habits and policy limits for travel and health insurance policies in the region.

Khalid Sohail, Head Business Development | Global Travel Insurance & Airline Partnership, Zurich Insurance Company Ltd

Industry insights

Local knowledge is invaluable in the travel assistance arena, learn from experts who will share unique and challenges cases they have handled which provide a unique insight into operations in throughout the MENA region.

Dr Claudia Mika, CEO & Founder | Temos International Healthcare Accreditation

The rise of cross border care

Expatriates and UAE nationals cross borders for care in different Emirates frequently. What are the main procedures for which people travel, and why? How are insurance policies adapted to this market dynamic?

Laila Aljassmi, CEO & Founder | Health Beyond Borders

Karen Timmons, CEO | Global Healthcare Accreditation

Richard Lonsdale, Head of Market Development - EMEA | Generali Global Health

Opening Keynote: Healthcare in the region

An introduction to the unique local health system and discussions regarding the challenges faced in catering to a global workforce with differing nationalities and expectations of providers.

Cultural differences

Cultural training and awareness is essential for international assistance, funeral repatriations and air ambulance sectors. What local cultural norms do you need to be aware of? What limitations do local regulations place on international assistance companies?

Irina Braun, Co-Managing Partner | U Coaching

Berna Atac Ökten, Chairman of the Board | Marm Assistance & Member of ARC Group Strategic Advisory Board

Dr. Fatih Mehmet GUL, Chief Operating Officer | Fakeeh University Hospital

Duty of Care

Operating in high-risk destinations comes with a high Duty of Care burden for international operators. How are local assistance companies already working in the MENA region prepared to assist and take the Duty of Care burden away from partner companies in the Western world?

Mark Troy, Regional General Manager, | MENA International SOS

Simon Isgar, Partner & Head of Insurance| BSA Ahmad Bin Hazeem & Associates LLP

Charlotte Estipular, Business Development Manager | LGA Assistance

Check out the fullprogramme at itic.co

Zahir SharifManaging Director Now Health International

Dr Andrea Maggioni Director Global HealthNicklaus Children’s Hospital

Khalid SohailHead Accident and SicknessZurich Canada

Dr Fatih Mehmet Ful Chief Operating Officer Fakeeh University Hospital

Berna Atac ÖktenChairman of the Board Marm Assistance & Member of ARC Group Advisory Board

Laila Aljassmi CEO & FounderHealth Beyond Borders

Charlotte EstipularBusiness Development Manager LGA Assistance

Jonathan CooperHead International Travel Development - Insurance | Collinson Group & Managing Director Worldwide Insurance Solutions DMCC

Richard Lonsdale Head of Market Development - EMEA Generali Global Health

Irina BraunCo-Managing PartnerU Coaching

Dr Claudia MikaCEO & FounderTemos International Healthcare Accreditation

Mark TroyRegional Managing Director, MENA International SOS

Karen TimmonsCEO Global Healthcare Accreditation

Simon IsgarPartner & Head of InsuranceBSA Ahmad Bin Hazeem & Associates LLP

NEW

GROUP

SM

Speakers include:

Sponsors:

SPEAKERS INCLUDE

CEO LEVEL, PRESIDENT,FOUNDER, OWNER

MANAGER

DIRECTOR

OTHER

VP, AVP, EVP, SVP

HEAD

OTHERHOSPITALS & CLINICSMEDICAL ESCORTSGROUND TECHNOLOGYFRAUD

ASSISTANCE/CLAIMS

INSURER/UNDERWRITER

MEDICAL TRANSPORT

AIR AMBULANCE

COST CONTAINMENT

FUNERAL DIRECTOR

MEDICAL PROVIDER

ATTENDEES BY REGION

ATTENDEES BY SENIORITY ATTENDEES BY SECTOR

27.4%Americas

Europe

Asia Pacific

MENA

41.5%

20.9%

10.2%

1000 + attendees, 70 + countries, 560+ companies

25.1%

26.4%

19.8%

16.6%

6.1%

6%

10.4%

29.2%

14.4%

3.5%

18.2%

5.7%4.1%

14.5%

Make your mark at ITIC MENA 2020

Sponsorship & exhibition at ITIC events offer the opportunity to make an instant impression. Contact kirsty@voyageur.co.uk to confirm your involvement.

Don’t miss out, register today at itic.co