it value matrix & knowledge

8/3/2019 IT Value Matrix & Knowledge

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IT Value Matrix & KnowledgeCenter

Dr. Catherine Aczel Boivie

SVP, Information Technology

Pacific Blue Cross


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Pacific Blue Cross BCs largest provider of extended health

and dental benefits

A not-for-profit Society, existing to serveits members

Part of the Canadian and InternationalBlue Cross network

BC Life subsidiary offers group lifeinsurance benefits


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CIOs Role Is Changing FromManager To Leader

Managing

Continuousimprovements

Implementation

10% Relationship

management Most time in IT

Cost management

Sustain existing

organization Secure, high quality

IT services

Leading

Vision Direction

70% Relationshipmanagement

Outside IT visibility

Growth and innovation

Transformsorganizations and

processes Secure, high quality IT

services


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CIO and Leadership

Credibility: The Currency of Leadership

Based on track record

Know and evangelize business direction

to staff

Tell/sell organization about IT contribution

Relationship building/management

Lack of credibility = IT Commodity


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Roles & Responsibilities

CIOs job

Relationship management

Financial management

Strategic level knowledge of ITcapabilities

Companywide business strategies

People, leadership and management


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Bridging the Gap BetweenBusiness and Technology

Demonstrate the link between IT and business

vision Improve IT knowledge of the business leaders

Identify innovative and creative uses of IT in thebusiness

Work with business leaders as partners ratherthan having a supplier/customer relationship

Make executives aware of how technology cansupport their business goals

To support these goals, CEC developed the ITValue matrix and knowledge centre


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IT Value Matrix &Know ledge Center

OUR GOALS To enable senior business executives to

understand how IT impacts anorganizations financial and strategicperformance

To elevate mainstream businessunderstanding about IT and the role ofthe CIO

To demonstrate how CIOs can drive theorganizations revenue model


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IT Value Matrix &Know ledge Center

OUR DELIVERABLES1. An adaptable success model that

illustrates a CIO's most effective routetoward delivering IT Value = The IT

value Matrix

1. A compendium of tools, articles, andresources to support the success model

= The IT Value Knowledge Center


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Stakeholder Alignment Knowledge and Actions


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CIO Role Leadership Skills & Accountability


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Communication How & Who


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Leadership PrinciplesBehind ITs Value


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IT Value Matrix

Informative and flexible not prescriptive

Tool for orientation, needs assessment andfocusing IT leadership and staff

Educational tool for CXO/businesscommunity

Basis for organizational structure or process

restructuring Other uses?


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IT Value Matrix

Foundation for new IT leadership curriculum


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IT Value Knowledge Center Best Practice Repository

Deliverable 2

A compendium of tools, articles, andresources to support the success model

The IT Value Knowledge Center

An Interactive, cascading web tool mappedto each component of the Matrix,

containing best practices and tools for theCIO


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IT Value Knowledge Center Best Practice Repository Process

Group ofvolunteer CIOs vet all contributions

Two CIOs review each submission Current rate of new member contributions - 2

per week on average. Approximately 80 differentcontributions, with some providing as many as

30 individual documents Concentrations of current contributions have

been in reports on IT value, projectmanagement tools, SOX compliance, and staff

training tools We have need for contributions of measurement

tools and methods


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Content Tools IT Balanced Scorecard

2.63.0100%Overall Score

3.03.010%Leadership

2.03.010%Customer Focus1.0WIP*10%Innovation

3.23.120%Integrity

3.24.520%Financial Management

2.32.930%Operational Excellence

4th

Quarter3rd

Quarter2nd

Quarter1st

QuarterWeight

Index

Components

1 = Failing Standards2 = Meeting Most Standards3 = Meeting All Standards4 = Exceeding Most Standards5 = Exceeding All Standards

Knowledge Center Focus


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Content Templates Business Case Builder


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Content Examples IT Annual Report


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PBCs Contribution -What Is Governance?

Consists of three dimensions

1. What decisions need to be part of the governanceprocess? IT principles, infrastructure strategies, architecture,

business application needs, IT investment and

prioritization

2. Who is involved in making decisions? IT vs. business, which executive, which steering

committee, executive sponsor

3. What is the participants role in the decision-making? Recommendation, approval, endorsement


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IT Decision MakingFramework

R e q u i r e m e n t B o a r d B u s i n e s sD e p t s

C E O C I O E m p lo ye e s

E x

C o m

E x e cS p o n s o r

E x t e r n a lP a r t n e r s

ITM g m tT e a m

L e a d e rsh ip

g r o u p

P M O P r o j e c tS tee r ing

C o m .

U n i o nE B

R e c o m m e n d X

A p p r o v e X

C o n c u r / E n d o r s e X X X

I n p u t X X X

IT Pr inc ip les

Not i f y X X X X X

R e c o m m e n d X

A p p r o v e X

C o n c u r / E n d o r s e X X X X

I n p u t X

IT

In f rast ructure

S t r a t e g i e s

Not i f y X X X X X X

R e c o m m e n d X

A p p r o v e X

C o n c u r / E n d o r s e X X X

I n p u t X X X X X

IT

A r c h i t e c t u r e

Not i f y X X X

R e c o m m e n d X

A p p r o v e X

C o n c u r / E n d o r s e X X X X X

I n p u t X X X

A p p l i c a t i o n

N e e d s

Not i f y X X X

R e c o m m e n d X

A p p r o v e X

C o n c u r / E n d o r s e X X X X X X X

I n p u t X X

I T I n v e s t m e n t

&

Pr io r i t i za t ion

No t i f y X X


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Next Steps

Know ledge Center Need your contributions ([email protected]) Does not need to be a masterpiece; every little thing helps Knowledge center is only as good as YOUR contribution

Benchmark for Strategic CIO

Associated with IT Value Matrix 20 attributes/practices/outcomes of the successful strategic

CIO Grouped into the key categories of IT Leadership, Business

Leadership, IT/Business Alignment, and the UniqueStrategic Knowledge of the CIO.

In testing stage


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Questions?

it value matrix & knowledge

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