technology value matrix second half 2014 ecm

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THE BOTTOM LINE

The enterprise content management (ECM) market is rapidly evolving, customers are

warming to the notion of storing their content on external servers and competition is

increasing as a result of cloud storage and enterprise management providers integrating

core content management capabilities. ECM vendors are focusing development on

simplification, automation, and integration to generate value for customers. This Value

Matrix evaluates value based on usability and functionality, and how they are innovating to

compete within the changing ECM market.

The amount of information guarded by organizations continues to grow as the cost to do

so continues to fall. Information today loses its value as soon as it is received, with the

half-life of strategic information being only 56 hours (Nucleus Research, M36 – The Half-

Life of Data, May 2012). This knowledge, coupled with performance and cost concerns,

have driven vendors to look at lifecycle management of data to further reduce costs and

risk exposure by archiving and disposing of information that is no longer relevant.

Nucleus found that customers are averaging $7.50 returned for every dollar spent in their

ECM deployments (Nucleus Research, o200 – ECM Pays back $7.50 for every dollar spent,

September 2014). Despite the relative maturity of the ECM market, vendors continue to

develop and enhance offerings for cloud and hybrid deployments as users increasingly

turn to these environments to produce higher ROI.

Nucleus has identified four driving forces that are being integrated into the product

roadmap for ECM vendors moving into 2015, including:

Simplification. ECM vendors have increased focus on refining their UI to make their

platforms more intuitive to the end user.

Automation. ECM vendors are looking to automate processes to improve data

extractions and reduce the number of touches that content receives, thereby reducing

human error.

Integration. ECM solutions are moving to integrate into other enterprise

management platforms and seek to provide alternative functionality when cross-

platform integration isn’t possible. These integrations provide a more streamlined

RESEARCH NOTE

TECHNOLOGY VALUE MATRIX SECOND HALF 2014 ECM

Document O263

December 2014

ANALYST:

John

DROTAR

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December 2014 Document O263

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and efficient experience for the user and reduce time spent switching between

interfaces, increasing data integrity.

Mobility and collaboration. These functions continue to be strong focal points in the

functionality road map for vendors to enable employees to securely access, create,

and share content from mobile devices.

Leaders in this Matrix provide unified solutions that are easily deployed on-premise, in the

cloud, or in hybrid solutions. Leaders provide deep functionality without burdensome

complexity. Nucleus expects greater content management integrations as vendors seek to

create a more fluid user experience, and automate the content management process.

Software

Innovation IBM

Microsoft

Fabasoft Newgen

DocSTAR

Kofax

HP A utonomyDigitech

O rac le

O nBase

Intralinks

M-Files

EMC

Xerox

Laserf iche

Unisys

Systemware

A lfresco

O penText

P erceptive

SpringC M

Ever Team

O bjec tive

Usa

bilit

y

Functionality

Facilitator

Expert

Leader

Core Provider

Facilitator

Expert

Leader

ECM VALUE MATRIX 2H2014

As other enterprise management software and cloud storage services increasingly offer core content management capabilities, ECM vendors are pressured to differentiate their products with strategic integrations in key business applications, smart capture technology, and automated tagging. Additionally, vendors continue improve integrations with business analytics, CRM and ERP and OCR functionalities.




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LEADERS

Leaders in this Matrix include EMC, HP Autonomy, IBM, M-Files, OpenText, Oracle,

Perceptive Software, and SpringCM.

EMC

Customers, when looking at content management solutions by EMC, think first of

Documentum. It is for this reason that Nucleus chose to analyze EMC Documentum

separately from other products found in EMC’s parent federation portfolio. Earlier this

year EMC released a bevy of new functions and features for Documentum, focusing on

content management integrations with other systems. Documentum leverages its content

and process management capabilities to improve collaboration and search capabilities in

Microsoft SharePoint, SAP, Salesforce.com, and Microsoft Office. At present, many clients

use Documentum’s older Webtop to manage their content; however, customers have

begun switching to the newer and more user friendly D2 and xCP interfaces. D2 is a

widget-based portal for library-centric data management, while xCP is a developer friendly

platform oriented towards the management of forms and worflows.

EMC views its Documentum product line as separate from InfoArchive, however, these

products are complementary and are often considered together as part of a broader

purchase. EMC InfoArchive allows users to store structured and unstructured data in one

place and is an appropriate solution for organizations that are neither ready nor able to

retire their legacy systems. When looking into InfoArchive, Nucleus found that in reducing

the number of archives required to store and retrieve data, it also reduces software layers

and their associated licensing costs, speeds up decision making, and reduces time to

market (Nucleus Research, o15 – EMC Documentum InfoArchive release, January 2014).

EMC continues to invest in Documentum’s Syncplicity which provides document sharing,

viewing, and editing capabilities across platforms. Syncplicity has been designed for each

platform individually, to optimize the user experience. It supports private and public

cloud, hybrid, and on-premise solutions. Like other vendors who offer similar deployment

options, Documentum reduces barriers to adoption by allowing companies to gradually

transition from on-premise to the cloud at their own pace.

HP AUTONOMY

Over the last year HP has developed its information governance through the integration of

ECM capabilities. This integration provides customers with access to a broad range of

services to manage and utilize content stored on-premise, in the cloud, and in hybrid

solutions.

In August, HP Autonomy released HP Records Manager 8.1, improving the ease of

document capture, search, and disposal. Other enhancements provide integration with




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Office 365 and SharePoint. This integration will allow users to perform light modifications

to documents and e-mails.

HP Records Management now leverages the power of IDOL and optical character

recognition to improve the searching and classification of documents. IDOL allows users

to search and analyze unstructured data. The tool searches documents being uploaded

and compares them to existing documents to classify them. The optical character

recognition allows users to search formerly unsearchable files such as TIFF and PDF. These

two tools packaged together benefits the customer in time saved in the documenting and

searching of content.

The ECM market is currently reluctant to dispose of outdated documents due to increased

compliance regulations for data storage, creating a swell of unsearchable content (Nucleus

Research, o30 – Information governance and ECM, February 2014). HP’s Record Manager

allows for control of the lifecycle of information and access rights, which improves

searches, smoothes content management processes, reduces costs, and limites risk

exposure. HP’s v8.1 update shows HP’s commitment to improving the customer

experience in efficiently managing its content.

IBM

Over the last year IBM has been making strides in its ECM offerings and has cemented its

position as a leader in the space. The last six months has seen a greater focus on

integrating with other IBM services and on improving the customer experience as a means

of driving sales.

Last month IBM showed commitment to its international clientele with the addition of 26

new languages in its customer support program. IBM has also increased integration with

Cognos and Watson. These integrations will help to improve customer reporting by

improving accuracy and refinement of the information being pulled (Nucleus Research

o220 – IBM announces Watson Analytics, October 2014). Under the hood, IBM, has added

support for XML data and has worked to improve search times and decrease IBMs

footprint on the clients’ servers.

IBM has a diverse portfolio of ECM products allowing for advanced capture, content

management, and analytics. IBM’s products are sold pay-as-you-go, but the company has

recently been investing in marketing more out-of-the-box bundled packages to ease

pricing concerns and improve deployment times.

Nucleus expects IBM to continue to drive automation in information governance through

continual improvement in auto-tagging, document capture, and disposal. Going forward,

improvements in search technology will be critical for IBM as customers move increasingly

to data lakes and store unstructured data that may be difficult to search.




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M-FILES

M-Files’s enterprise content management solutions use a folder-less document

management system that employs metadata to search, process, and archive content. A

folder-less system may sound chaotic to those used to a Windows Explorer styled

hierarchical structure, but the use of metadata is efficient, prevents document duplication,

and allows for an intuitive user interface. Search results on M-Files are ranked in order of

relevance and the preview feature allows for rapid confirmation.

M-Files is strategically partnered with 18 hardware and software vendors including

Microsoft, Salesforce, and Epson to improve system functionality and end-user experience.

Moreover, the ease of an M-Files deployment, the adoption rate, and the high

functionality come at a lower price than other ECM vendors. In a recent case study of an

M-Files customer, Nucleus found that the high functionality and low cost of an M-Files

deployment allowed the customer to attain a 378 percent ROI (Nucleus Research, o67 – M-

Files ROI case study – Booth & Associates, LLC, April 2014).

M-Files offers document management (DMS), quality management (QMS), and enterprise

asset management (EAM) solutions. The customer is able to pick whether to deploy on-

premise, in the cloud, or in a hybrid environment. Flexible deployment and high

regulatory compliance capabilities have made M-Files a popular choice in the

pharmaceutical and healthcare industries.

OPENTEXT

In the second half of 2014, OpenText has continued to make strides to make it easier to

collaborate, share, and access content. On November 12, OpenText announced its new

completely cloud-based content management platform, OpenText Core. Though

OpenText offers hybrid-solutions for data storage, its focus on cloud-first development

will help its customers attain a greater ROI (Nucleus Research m108 – Cloud Delivers 1.7

times more ROI, September 2012). OpenText Core integrates social features to improve

collaboration on its platform, including Facebook-style “like” and commenting features.

The sync requirement has also been removed, meaning that the document in the cloud is

instantly updated, eliminating document duplication and protecting version integrity.

Removing the sync feature also eliminates the need to store documents locally, allowing

for increased mobile functionality.

OpenText currently has five suites on the market including; a content suite, a discovery

suite, a customer experience Suite, an information exchange suite, and a business process

suite. OpenText promotes these bundled product suites as simple and cost effective

alternatives to competitors who offer products in complex, à la carte, pay-as-you-go

packages.

OpenText continues to strengthen its partnerships with Oracle, Microsoft, and SAP.

OpenText integrates ECM for Oracle E-Business Suite, allowing customers to integrate




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data, extend application functionality and set-up AP automation. OpenText Core is

integrated with Office 365, allowing the editing of documents through the application, and

OpenText’s cloud solutions integrate into SharePoint.

Nucleus expects OpenText to extend the cloud-based rebuild of its ECM platform to its

other product suites. Rebuilding its other enterprise management solutions from the

ground up and around the cloud will create a valuable and flexible ecosystem for its

customers.

ORACLE

Oracle’s WebCenter provides a strong platform well-suited for customers that are already

embedded in the Oracle ecosystem. The platform is well suited for mobile applications

and integrates with the full range of Oracle middleware and business solutions. The

availability of Oracle’s Documents Cloud Service integrates file sharing and sync

capabilities for online collaboration, creating a robust and user-friendly content

management solution.

Oracle continues to make it easier for users to capture, manage, and collaborate on

content directly from the application’s interface. Feature integration across Oracle’s

business applications drive productivity by eliminating time wasted in switching between

platform interfaces. Nucleus found that similar integrations within Salesforce were able to

reduce unplanned downtime by 32 percent (Nucleus Research, o62 – SpringCM announces

Salesforce integrations, April 2014). Deeper integration has the added benefit of increasing

the accuracy of information used when pulling data from source to source.

Oracle’s recently redesigned WebCenter UI creates a simple and intuitive experience that

translates well to mobile platforms. WebCenter’s consistent user interface and

functionality helps drive adoption, reduces learning time, increases productivity, and

shortens payback time.

Leveraging the power of Oracle’s application integrations allows customers to achieve a

positive ROI despite Oracle’s services being comparatively more expensive for smaller

deployments. In investigating Oracle’s pricing, Nucleus found that customers said that

pricing for Oracle products can be confusing. The exact requirements of an organization

for a deployment, particularly when first entering the Oracle ecosystem, can be difficult to

ascertain and the complexity of the Oracle pricing structure can inhibit customers from

optimizing their investment.

Nucleus expects that Oracle will continue to improve the usability of its solutions with a

continued focus on the user experience by simplifying UI design, improving automation,

and developing deeper content management integrations with Oracle’s enterprise

offerings, including; Business Intelligence, BPM, ERP, and CRM.




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PERCEPTIVE SOFTWARE

Since 2011 Perceptive Software has acquired several companies and is leveraging its core

strengths to become an ECM vendor able to reduce organizational complexity and therein

drive value. Perceptive’s acquisition strategy has yielded:

Improved enterprise-wide search, archival, text mining, and mobile technology.

Web-based document imaging and workflow integration.

Medical imaging capture and management.

Perceptive Content 7 is a fully integrated solution that is functional throughout the

content lifecycle. In July, Perceptive announced its own cloud storage solution that will

allow organizations to retire legacy equipment as well as streamline workflows. Perceptive

Cloud natively supports audio/video streaming in HTML5 and Flash with support to add

custom media players. This capability provides a benefit to departments that produce

multi-media deliverables without directly increasing demands on local IT teams.

Customization continues to be a principal reason for the selection of Perceptive Software

over its competitors. As Perceptive continues to add core functionality to meet the

complex needs of new industry segments, Nucleus will be watching to see whether its

platform’s increased capabilities come at the expense of usability and the overall customer

experience.

SPRINGCM

Organizations continue to remain wary of moving to the cloud, though improvements in

security measures and a superior ROI are beginning to change minds. For years SpringCM

has offered only cloud-based content management solutions and, as a result, is positioned

to capitalize on customers’ new willingness looking to try cloud solutions.

SpringCM integrates with Salesforce with a simple and dynamic interface that

automatically adds and removes action buttons based what is appropriate for the selected

content, following the Dark Cockpit mantra. Furthermore, Spring CM integrates with

Oracle Fusion CRM, Oracle Sales Cloud, and other cloud-based applications, making it a

flexible and capable solution for most organizations.

Nucleus expects SpringCM to further develop strategic partnerships to allow for a richer

feature set and a more streamlined user experience. Several competitors already allow

editing in their applications of Office documents as a means to increase productivity. If

SpringCM were to streamline the process of opening, editing and saving new

modifications it would increase value even more for its customers.

EXPERT

Experts in this Matrix include Alfresco, EMC, Kofax, Laserfiche, OnBase, and Xerox.




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ALFRESCO

Alfresco continues to develop its cloud, usability, and mobile feature set. Alfresco is an

open-source solution allowing for high customization and is appropriate for most

industries. Alfresco has a network of more than 200 partners around the world to provide

services that can be tailored to unique and regional markets.

Alfresco has low deployment and operational costs and offers enterprise-class security on

its cloud services. These attributes together both placate the concerns of organizations

reluctant to migrate and facilitate rapid payback for those who do. With Alfresco’s open-

source platform and vast global network of partners, users have the flexibility to modify

the solution to meet the rapidly changing needs of a growing organization. Its partner

network is a resource to help deploy, develop, customize, and enhance functionality.

Alfresco’s mobile application includes preset expiration periods for content that is shared

with outside parties and full-time data encryption. Nucleus expects Alfresco to continue

to grow its mobile offerings as part of its commitment to provide greater, secure access to

content. Nucleus also anticipates Alfresco to add customer support features such as live

chat and FAQs, which it currently lacks.

KOFAX

Kofax is a California based company with a vast network of more than 800 partners,

globally. In January, Kofax released Mobile Capture Platform and has stayed relatively

quiet in the second half of 2014. The platform enables customers to capture content that

will be automatically extracted, sorted, classified, and distributed throughout the

organization for the development of new mobile applications. Companies will be able to

utilize the stream of information and Kofax’s open platform to speed the development and

time to market of mobile applications meeting customer’s needs.

Beyond capture technology, Kofax is working to develop enterprise planning solutions in

ECM, BPM, and analytics.

ONBASE BY HYLAND

Formerly Hyland Software, the company felt the need to rebrand itself earlier this year to

include the name of its most popular product, OnBase. In September, it release an update

to its flagship product, OnBase 14, which includes over 4,000 updates to its current

platform. Most notably these updates include improved encryption and support for

Unicode. These enhancements show OnBase’s desire to attract large multi-national

organizations who contend with security concerns externally and IT headaches caused by

language barriers internally.

Further updates and integrations continue to drive appeal for smaller, more cost conscious

enterprises. OnBase has added support for Google Drive and Google Docs. Google Drive

is currently not a popular choice for cloud storage and because of this, it is doubtful that




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many companies will find value in this integration. However, this does emphasize

OnBase’s continued commitment to SMBs.

OnBase’s menu-based deployment is intuitive, allowing organizations with small IT

departments the ability to implement and customize. The simple user interface reduces

deployment costs as skilled IT technicians are not needed to tailor the product to the

organization’s needs.

Nucleus Research expects OnBase to strengthen its functionality around business

intelligence and analytics to enable users to further leverage the value of its content and

streamline business processes.

XEROX

Xerox is currently in the process of revamping its ECM offerings in an attempt to

strengthen usability and improve market awareness. At present, Xerox Docushare offers

some of the most functional ECM services on the market, though its user interface makes

accessing and using Docushare’s robust feature set cumbersome.

Xerox offers a variety of Docushare products including Cloud, Mobile, Enterprise and

Express, an SMB package. Docushare automates business processes and life-cycle

management, includes smart capture technology, and manages both paper and digital

content from the same platform. Xerox’s Enterprise package integrates HCM functionality,

governance, and compliance capabilities. In moving forward with Docushare, Xerox has

been focusing on advancing mobile, social, cloud, and big data capabilities

FACILITATOR

Facilitators in this Matrix include Digitech, DocSTAR, Fabasoft, Intralinks, Microsoft,

Newgen, and Software Innovation.

DIGITECH

Digitech’s PaperVision R77 is an easy to use and cost effective content management

solution. Digitech is focusing on content management automation and is working to

provide deep functionality and high usability out of the box. PaperVision R77 has a low

price point and is suited to small and medium sized organizations who need cost effective,

rapidly deployable solutions.

PaperVision Enterprise R77, released in February 2014, adds e-form and e-signature

functionality, which increase workflow productivity by facilitating the electronic delivery

and signing of forms. The use of e-forms also reduces the potential for human error in

data entry, protecting data integrity. Nucleus has also found that the use of e-forms

speeds up the decision making process by making the most recent information readily




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available to users from the point of entry, increasing organizational responsiveness

(Nucleus Research, o23 - Digitech PaperVision Enterprise R77, February 2014).

Nucleus expects that Digitech will continue to automate processes for the capture,

delivery, and management of content by streamlining the information handling process

and reducing opportunities for error.

DOCSTAR

DocSTAR is a division of Astria Solutions Group, LLC and provides ECM software that is

available as an on-premise or cloud solution. DocSTAR offers a clean, straightforward

interface. The platform includes intelligent capture for the automatic classification and

indexing of documents, automated workflows, version control, and mobile access.

DocSTAR integrates with major ERP vendors including Microsoft Dynamics, Oracle,

Netsuite, SAP, and SAGE. It is PCI and HIPAA compliant and offers AP automation.

DocSTAR’s intuitive interface allows for a short learning curve and competitive price point

makes it an appropriate solution for mid to large-sized organizations.

In the short term DocSTAR has planned enhancements to its OCR, intelligent data capture,

and indexing technology. These enhancements promise to streamline the process of

uploading, tagging, and searching content. Planned federated search enhancements will

allow users to search multiple resources at the same time, saving the user time in locating

and pulling together relevant information from a variety of sources. As DocSTAR

continues to invest in building up and building out their functionality, Nucleus will be

watching to see if it will be able to move ahead of the market and land itself in a

leadership spot.

FABASOFT

Fabasoft is a European-based ECM software manufacturer and cloud provider for both the

public and private sectors. Its products enable business to business collaboration as well

as DMS and file sharing. Its cloud platform is secure, has moved toward zero downtime, is

encrypted, and has a 2-step verification process. To back up its assurance of security,

Fabasoft has support teams in Austria, Germany, and Switzerland that can address regional

problems that may arise.

Fabasoft has several notable features including Teamrooms, which enables different

collaborative capabilities for employees based on each employee’s role in a company.

Fabasoft also provides a center to host all of the data for a particular project. As a cloud

product, it allows for mobile collaboration and for sharing business documents.

Recently, Fabasoft has been working to streamline the use of V-DOK, a document

management system for both local and government users.




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INTRALINKS

Intralinks provides cloud-based enterprise content management solutions and

collaboration to a range of industries such as financial services, life sciences, technology,

and manufacturing. In October, the company announced Intralinks VIA 2.0. In this new

generation of its file sharing and collaboration solution, the company has reworked its

user interface and security capabilities. In September, Intralinks announced the availability

of Customer Managed Keys, which enables customers to manage the encryption keys that

are used to protect its data in the cloud. This should ensure that data is available only to

authorized users by giving complete provision and management control directly to the

users.

MICROSOFT

Microsoft Office continues to be the most ubiquitous platform for business document

creation; SharePoint leverages Office’s popularity to maintain its presence as the central

link for content management within organizations. SharePoint has a strong presence as

the interface that is used to access, manage, and distribute content.

Microsoft has made several SharePoint announcements over the last six months. Most

notably Microsoft launched SharePoint Online, which for the first time allows SharePoint to

act as a stand-alone cloud-based service. SharePoint has also enhanced ways to increase

organizational collaboration with integration of Yammer, a Facebook-like news feed that

allows colleagues to like and leave comments. With these benefits, Nucleus found that,

one customer was able to reduce total man-hours and employees involved in product

development by 30% and 45%, respectively (Nucleus Research, m120 - Yammer in

Professional Services, October 2012).

In investigating user sentiment, Nucleus found that though improvements had been made

to both the aesthetics and usability of SharePoint’s interface, the platform carries the

stigma of being “ugly”. To aid in the adoption of SharePoint, Microsoft has partnered with

Badgeville to add a layer of gamification to engage end-users and smooth the transition

of new users to the service. However, if the underlying issues of aesthetics and user-

friendliness have not sufficiently been resolved then only incremental productivity

improvements will be gained, such as with similar deployments in CRM. (Nucleus Research,

n167 – Enterprise software must adopt the principles of the Dark Cockpit, November 2013)

Cloud integration had been lacking but the recent announcement addressing this has

improved Microsoft’s position. Nucleus expects Microsoft to continue to leverage smart

acquisitions, including Skype, to improve its content management platform and facilitate

team collaboration.

NEWGEN SOFTWARE

Newgen Software Omnidocs ECM Suite offers contextual and actionable content for

streamlining businesses. It allows businesses to track and manage a customer throughout




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the customer’s content lifecycle. In addition, Omnidocs allows for collaboration through

social, mobile, and cloud capabilities. With extended components such as digital asset

management, companies can utilize Newgen Software’s repository service for end-to-end

management of rich media and other digital assets.

The Omnidocs ECM suite offers smart capture of bulk and mobile uploads and unifies

information attained through multiple sources. The platform in unifying the data allows

for information gleaned from BPM and WCM sources to be analyzed and used in other

areas, allowing for strategic departmental cohesion. Additionally, Omnidocs integrates

with business process management, Web content management, and records management

capabilities.

SOFTWARE INNOVATION

Software Innovation is a Scandinavian ECM and information management provider

primarily for construction and engineering firms such as oil and gas, the public sector, and

healthcare sector. Its core products are ProArc, Business 360, and Public 360.

Software Innovation’s content management platforms’ user interfaces were built on

SharePoint and Office UI, reducing the learning curve of its products for end users who are

already familiar with the windows explorer style, hierarchical layout. Currently, Software

Innovation deployments are limited to Scandinavia. In the coming years Nucleus expects

to see strategic partnerships with international firms to expand its reach and market

recognition.

CORE PROVIDER

Core Providers in this Matrix include Ever Team, Laserfiche, Objective Corporation,

Systemware, and Unisys.

EVERTEAM

Everteam continues to expand its geographic hold in Europe, Africa, and the Middle East.

It offers a wide range of integrations with SharePoint that allow companies to manage the

lifecycle of content, while leveraging existing systems adopted across the organization. In

2014 Everteam has not released any new functionality for its core products. Everteam

does have imminent plans to release Everteam.board, a Web-based portal designed

especially for board members and committees to share and collaborate.

On the horizon, Everteam plans to release completely revamped versions of its core ECM

products. These versions are being built from the ground up for the cloud. Base-level

reconstruction for the cloud gives Everteam the chance to drive value for its clients and

vastly improve in both functionality and usability. Nucleus will be watching for the results

of their efforts, but until then, Nucleus expects Everteam to continue to lag behind the

evolving market




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LASERFICHE

Laserfiche offers two products, Rio and Avante, which provide content management

solutions for enterprises and SMBs, respectively. Laserfiche’s user interface is intuitive and

the platform itself is flexible enough to adapt to departmental needs. Laserfiche

incorporates document imaging, document management, business process management,

and records management into its core offerings, making the out-of-the-box solution a

powerful tool for small and mid-size companies.

Social BPM functionality provides a collaborative environment for teams and departments

to utilize business processes for document management in both Laserfiche ECM suites.

Laserfiche’s mobile application is available on both Android and iOS to help meet the

demands of bring your own device (BYOD) business practices. Laserfiche intends to

further develop its mobile offerings to cover more devices and provide more powerful

content management and business process functionality.

OBJECTIVE CORPORATION

Objective Corporation ECM is designed specifically for the public sector and heavily

regulated industries. Its customers include the Western Australian government and the

New South Wales government. In May, Objective announced the launch of the Objective

Enterprise Content Creation Platform, which allows for the creation, approval, and

publishing of documents on a cloud-based solution. Objective addresses the challenges

that are often faced by government agencies such as political change, community

expectations, and financial pressure. The capabilities of the product include:

Document management for end-to-end user support

Records management to aid in compliance and accountability

A workflow platform that automates common tasks

Collaboration and management functionality for complicated engineering

drawings

Integration with drafting applications such as AutoCAD, Microstation, and

AutoVue

Ability to access information stored in databases, on desktops, intranets, web

sites, ERP systems, and emails

In looking at Objective’s customers, Nucleus found that customer complaints were that the

search functionality of the ECM platform does not always yield the most appropriate,

timely, or useful content. While the complaint remains relatively minor, it represents a

chink in Objective’s development strategy in which feature robustness is valued over

feature performance. Nucleus expects Objective to continue to build out a robust feature

set to offer a complete enterprise management solution.




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SYSTEMWARE

Systemware offers a range of ECM capabilities including capture, document and process

management, archiving, and records management system. Systemware’s newest offering

is a hybrid cloud storage system in which the client’s legacy mainframe and firewall are

used to access data stored on external servers. While still requiring the continual cost of

internal system support for the mainframe, the content cloud proposition offers a high

level of security and does not require backup servers to protect data. This will enable

customers to relieve network load, retire servers, reduce ongoing maintenance costs, and

achieve superior ROI than otherwise possible with a strictly on-premise solution.

Systemware’s solutions can be scaled and modified to meet changing regulatory demands.

Financial institutions have a bevy of regulatory and security demands, particularly

regarding the use and storage of data, and several large financial institution entrust

Systemware to handle their data, showing Systemware’s competence in meeting these

demands.

Nucleus expects that Systemware will continue to develop functionality around business

process management, archiving, and content disposal to better serve its customers and

meet ever increasing regulatory demands.

UNISYS

Unisys is a global IT company providing a wide array of products, ranging from

outsourcing to cybersecurity. Its primary ECM product, InfoImage, streamlines business

processes by utilizing capture, data management, and workflow functionalities to deliver

the appropriate content to the appropriate people within an organization. InfoImage is

often utilized by government agencies and other large organizations with mission-critical

operations.

In October, Unisys announced Forward! with NetApp storage systems. The new offering is

intended to provide users with a unified solution for computing, storage, networking, and

application resources. Unisys is expected to expand its cross functionality with greater

integration with its ERP, CRM, and analytics offerings.
