IT Outsourcing Experience &

History in KNPC

Abdulaziz Al-Duaij Manager - Information Technology

Kuwait National Petroleum Company (KNPC)

• BS in Computer Engineering, UOP California 1988

• Working in Kuwait Petroleum Company since 1989.

• Manager of IT Department, KNPC

• Member in Kuwait Engineering Society 1988

• Member in Kuwait IT Society 1989

Agenda

Kuwait National Petroleum Company (KNPC) Benefits of IT Outsourcing & leasing

KNPC journey of IT Outsourcing & leasing Real Experience in KNPC IT Outsourcing & leasing

OIL SECTOR SERVICES

COMPANY

INSIDE

KUWAIT

KUAWAIT OIL COMPANY

KUWAIT GULF OIL COMPANY

KUWAIT AVIATION

FUELLING

PETROCHEMICAL

INDUSTRIES COMPANY

KUWAIT OIL TANKERS

COMPANY OIL DEVELOPMENT

COMPANY

KUWAIT NATIONAL

PETROLIUM COMPANY

OUTSIDE

KUWAIT

KUWAIT PETROLEUM

INTERNATIONAL

KUWAIT FOREIGN

PETROLEUM EXPLORATION

COMPANY

KNPC – Head Office

KNPC

KNPC

KNPC

KNPC

Leasing and outsourcing for IT equipment

outsourcing for KNPC data network

Manpower outsourcing for Applications

KNPC

Manpower outsourcing contracts

KNPC Over 10,000 equipment leased

KNPC Over 250 buildings in 10 sites (mainly hazardous).

KNPC Notebooks to all staff

KNPC Journey

Kuwait IT Society, Presentation on leasing by HP Mar,1996

Meeting with KNPC management --> FAILED April,1996

Pilot Project in Head Office ( 4 building, 700 staff) 1997

Pilot Project FAILED -> the agreement 1999

Preparing new RFP (contract agreement) 2000

New successful Leasing & outsourcing contract 2003

KNPC Experience Real Experience

KNPC Experience

Contract Manpower

Contractor

Real Experience

KNPC Experience Contract ( the agreement )

KNPC Experience Contract ( the agreement )

KNPC Experience Manpower

KNPC Experience The contractor

KNPC Experience User satisfaction - %90 and up

KNPC Experience User satisfaction - %90 and up

KNPC Experience Hybrid outsourcing

KNPC Experience Hidden cost in outsourcing

KNPC