it & operations management in banks
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IT & Operations Management in Banks. IT & Operations in Banks. IT & Operations. CEO. Domains. IT & Operations. IT. Process. Performance Management. Operations. Facility. Physical Security. Domain Responsibilities. IT & Operations. Process. Process Modelling - PowerPoint PPT PresentationTRANSCRIPT
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IT & Operations Management in Banks
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IT & Operations in Banks
CEO IT &
Operations
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Domains
Pro
cess
Perf
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Ph
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Opera
tions
Faci
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IT
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• Process Modelling• Business Process Management• Business Process Change Management• Process & Procedures Documentation• Process Improvement Projects• Organizational Fitness• Information Portal Management
Process
Domain ResponsibilitiesIT
Pro
cess
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Perf
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Op
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Faci
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Ph
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Secu
rity
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• Budgeting• Cost Allocation• Procurement Policies & Rules• Contract Management• SLA Management
Performance Management
Domain ResponsibilitiesIT
Pro
cess
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Perf
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Op
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Faci
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Ph
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Secu
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• Trade Finance products• Industrialized Credit products • Treasury products • Domestic payments, International payments, • Cheque & Cash • Salary payments, utility payments• Card Operations• ATM, POS & Web Kiosk Monitoring & Maintenance• Fraud Management• Customer Complaint & Request Management
Operations
Domain ResponsibilitiesIT
Pro
cess
es
Perf
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Faci
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Ph
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Secu
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• Construction & Premises• Real Estate• Architectural Design, Implementation & Monitoring • Buildings’ Technical Infrastructure
•Procurement & General Services• Archiving•Procurement & Management on
• Catering• Shuttle• Cleaning• Stationary & Preprinted Forms• Corporate Cars• CIT
Facility
Domain ResponsibilitiesIT
Pro
cess
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Perf
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Faci
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• Coordination of Preventive security measures
• Guarding Services ( At least one security guard at each branch)
• CCTV Surveillance
• Maintenance of Emergency and Evacuation plans of all premises
• Alarm Systems
Physical Security
Domain ResponsibilitiesIT
Pro
cess
es
Perf
orm
an
ceM
an
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Op
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Faci
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Ph
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Secu
rity
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Governance
Body Frequency
IT & Operations Steering Committee 1 / Month
IT & Operations Management Committee 1 / Month
Technology Management Committee 1 / Month
IT Information Security Committee 1 / Month
IT Quality Governance Board 3 / Month
Xxxxxxxxxxxxxx xxxxxxxx
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IT & Operations Figures (Yearly)
Year 2009 Year 2010 Year 2011Budget 2011
Staff XXX XXX XXX XXX
Depreciation
Opex
Total
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IT & Operations Figures (Monthly)
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IT & Operations FTE Figures (Monthly)
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IT
IT Overview
Organization & Governance
Performance Management
Security
Technology & Operations
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Organization & Governance
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Strategic Planning
Where it all begins…
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Organizational Structure
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Management Activities
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Management Activities
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Technical Architecture
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C H A N N E L S
xxxx
xxxxxxx xxxxxxx xxxxxxSelf BankingBranch Banking
C U S T O M E R
P R O D U C T S
DepositCards
R E F E R E N T I A L S
CIF Fees &Charges
O P E R A T I O N S
ScoringAppraisals
AccountingRegularity Reporting
Financials & ReportingCustomer Contract
Electronic Data Transfer
Clearing & Sett
lement
Output G
eneration
EXTERNALPARTIES
D A T A W A R E H O U S E S
Basel II Profitability
Functional Architecture
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IT Sucess Criteria
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The number of new requests vs the number of Requests Completed by months
IT Requests
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# of Ongoing Requests cover all phases(Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)
IT Requests
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The 2010 Gartner CIO Survey
Ali KIRVAL - Bilgi Üniversitesi
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The 2010 Gartner CIO Survey results
Source : The 2010 Gartner CIO Agenda
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The economy places a premium on productivity
Source : The 2010 Gartner CIO Agenda
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CIOs will lead today and reposition IT for the future
Source : The 2010 Gartner CIO Agenda
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End User Predictions for 2010
By 2012, 20% of businesses will own no IT assets.
By 2012, Facebook will become the hub for social networks integration and Web socialization.
By 2014, most IT business cases will include carbon remediation costs.
Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet marketing spending worldwide.
By 2014, more than three billion of the world’s adult population will be able to transact electronically via mobile and Internet technology.
By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web.
By 2013, mobile phones will overtake PCs as the most common Web access device worldwide.
Source : Gartner’s Predicts 2010