it & operations management in banks bilgi Üniversitesi – march 2011
TRANSCRIPT
IT & Operations Management in Banks
Bilgi Üniversitesi – March 2011
IT & Operations in Banks
CEO IT &
Operations
Domains
Pro
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Perf
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Man
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IT & OperationsIT & Operations
Opera
tion
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Faci
lity
IT
• Process Modelling• Business Process Management• Business Process Change Management• Process & Procedures Documentation• Process Improvement Projects• Organizational Fitness• Information Portal Management
Process
Domain ResponsibilitiesIT
Pro
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Perf
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Faci
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IT & OperationsIT & Operations
• Budgeting• Cost Allocation• Procurement Policies & Rules• Contract Management• SLA Management
Performance Management
Domain ResponsibilitiesIT
Pro
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Perf
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IT & OperationsIT & Operations
• Trade Finance products• Industrialized Credit products • Treasury products • Domestic payments, International payments, • Cheque & Cash • Salary payments, utility payments• Card Operations• ATM, POS & Web Kiosk Monitoring & Maintenance• Fraud Management• Customer Complaint & Request Management
Operations
Domain ResponsibilitiesIT
Pro
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Perf
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IT & OperationsIT & Operations
• Construction & Premises• Real Estate• Architectural Design, Implementation & Monitoring • Buildings’ Technical Infrastructure
•Procurement & General Services• Archiving• Procurement & Management on
• Catering• Shuttle• Cleaning• Stationary & Preprinted Forms• Corporate Cars• CIT
Facility
Domain ResponsibilitiesIT
Pro
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Perf
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IT & OperationsIT & Operations
• Coordination of Preventive security measures
• Guarding Services ( At least one security guard at each branch)
• CCTV Surveillance
• Maintenance of Emergency and Evacuation plans of all premises
• Alarm Systems
Physical Security
Domain ResponsibilitiesIT
Pro
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Perf
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IT & OperationsIT & Operations
Governance
Body Frequency
IT & Operations Steering Committee 1 / Month
IT & Operations Management Committee 1 / Month
Technology Management Committee 1 / Month
IT Information Security Committee 1 / Month
IT Quality Governance Board 3 / Month
Xxxxxxxxxxxxxx xxxxxxxx
IT & Operations Figures (Yearly)
Year 2009 Year 2010 Year 2011 Budget 2011
Staff XXX XXX XXX XXX
Depreciation
Opex
Total
StaffDepreciationOpex
IT & Operations Figures (Monthly)
IT & Operations FTE Figures (Monthly)
Plan IT
Do IT
IT
Measure IT
Secure IT
IT Overview
Organization & Governance
Performance Management
Security
Technology & Operations
Organization & Governance
Strategic Planning
Where it all begins…
Organizational Structure
Management Activities
Management Activities
Technical Architecture
Layer 1 2 3 4Development Platform Java .Net
Presentation Layer
Internet Explorer
Google Chrome
Security Layer
Sun Directory
Application Platform Appl A Appl B Appl C Appl D
Application Server MS IIS Weblogic
DBMS Oracle IBM DB2 MS SQL Server
Operating System Linux Unix Windows
ChannelsBranch
Internet
ATM
POS
Xxxxxx
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Xxxxxx
C H A N N E L S
xxxx
xxxxxxx xxxxxxx xxxxxxSelf BankingBranch Banking
C U S T O M E R
P R O D U C T S
DepositCards
R E F E R E N T I A L S
CIF Fees &Charges
O P E R A T I O N S
ScoringAppraisals
AccountingRegularity Reporting
Financials & ReportingCustomer Contract
Electronic Data Transfer
Clearing & Sett
lement
Output G
eneration
EXTERNALPARTIES
D A T A W A R E H O U S E S
Basel II Profitability
Functional Architecture
IT Sucess Criteria
The number of new requests vs the number of Requests Completed by months
IT Requests
# of Ongoing Requests cover all phases(Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)
IT Requests
The 2010 Gartner CIO Survey
Ali KIRVAL - Bilgi Üniversitesi
The 2010 Gartner CIO Survey results
Source : The 2010 Gartner CIO Agenda
The economy places a premium on productivity
Source : The 2010 Gartner CIO Agenda
CIOs will lead today and reposition IT for the future
Source : The 2010 Gartner CIO Agenda
End User Predictions for 2010
By 2012, 20% of businesses will own no IT assets.
By 2012, Facebook will become the hub for social networks integration and Web socialization.
By 2014, most IT business cases will include carbon remediation costs.
Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet marketing spending worldwide.
By 2014, more than three billion of the world’s adult population will be able to transact electronically via mobile and Internet technology.
By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web.
By 2013, mobile phones will overtake PCs as the most common Web access device worldwide.
Source : Gartner’s Predicts 2010