it & operations management in banks
DESCRIPTION
IT & Operations Management in Banks. Bilgi Üniversitesi – March 2011. IT & Operations in Banks. IT & Operations. CEO. Domains. IT & Operations. IT. Process. Performance Management. Operations. Facility. Physical Security. Domain Responsibilities. IT & Operations. Process. - PowerPoint PPT PresentationTRANSCRIPT
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IT & Operations Management in Banks
Bilgi Üniversitesi – March 2011
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IT & Operations in Banks
CEO IT &
Operations
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Domains
Proc
ess
Perfo
rman
ceM
anag
emen
t
Phys
ical S
ecur
ity
IT & Operations
Oper
atio
ns
Facil
ity
IT
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• Process Modelling• Business Process Management• Business Process Change Management• Process & Procedures Documentation• Process Improvement Projects• Organizational Fitness• Information Portal Management
ProcessDomain Responsibilities
IT
Proc
esse
s
Perfo
rman
ceM
anag
emen
t
Oper
atio
ns
Facil
ity
Phys
ical S
ecur
ityIT & Operations
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• Budgeting• Cost Allocation• Procurement Policies & Rules• Contract Management• SLA Management
Performance ManagementDomain Responsibilities
IT
Proc
esse
s
Perfo
rman
ceM
anag
emen
t
Oper
atio
ns
Facil
ity
Phys
ical S
ecur
ityIT & Operations
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• Trade Finance products• Industrialized Credit products • Treasury products • Domestic payments, International payments, • Cheque & Cash • Salary payments, utility payments• Card Operations• ATM, POS & Web Kiosk Monitoring & Maintenance• Fraud Management• Customer Complaint & Request Management
OperationsDomain Responsibilities
IT
Proc
esse
s
Perfo
rman
ceM
anag
emen
t
Oper
atio
ns
Facil
ity
Phys
ical S
ecur
ityIT & Operations
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• Construction & Premises• Real Estate• Architectural Design, Implementation & Monitoring • Buildings’ Technical Infrastructure
•Procurement & General Services• Archiving• Procurement & Management on
• Catering• Shuttle• Cleaning• Stationary & Preprinted Forms• Corporate Cars• CIT
FacilityDomain Responsibilities
IT
Proc
esse
s
Perfo
rman
ceM
anag
emen
t
Oper
atio
ns
Facil
ity
Phys
ical S
ecur
ityIT & Operations
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• Coordination of Preventive security measures
• Guarding Services ( At least one security guard at each branch)
• CCTV Surveillance
• Maintenance of Emergency and Evacuation plans of all premises
• Alarm Systems
Physical SecurityDomain Responsibilities
IT
Proc
esse
s
Perfo
rman
ceM
anag
emen
t
Oper
atio
ns
Facil
ity
Phys
ical S
ecur
ityIT & Operations
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Governance
Body Frequency
IT & Operations Steering Committee 1 / Month
IT & Operations Management Committee 1 / Month
Technology Management Committee 1 / Month
IT Information Security Committee 1 / Month
IT Quality Governance Board 3 / Month
Xxxxxxxxxxxxxx xxxxxxxx
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IT & Operations Figures (Yearly)
Year 2009 Year 2010 Year 2011 Budget 2011
Staff XXX XXX XXX XXXDepreciationOpexTotal
StaffDepreciationOpex
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IT & Operations Figures (Monthly)
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IT & Operations FTE Figures (Monthly)
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Plan IT
Do IT
IT
Measure IT
Secure IT
IT Overview
Organization & Governance
Performance Management
Security
Technology & Operations
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Organization & Governance
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Strategic Planning
Where it all begins…
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Organizational Structure
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Management Activities
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Management Activities
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Technical Architecture
Layer 1 2 3 4Development Platform Java .Net
Presentation Layer
Internet Explorer
Google Chrome
Security Layer
Sun Directory
Application Platform Appl A Appl B Appl C Appl D
Application Server MS IIS Weblogic
DBMS Oracle IBM DB2 MS SQL Server
Operating System Linux Unix Windows
ChannelsBranch
Internet
ATM
POS
Xxxxxx
xxxxxx
Xxxxxx
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C H A N N E L S
xxxx
xxxxxxx xxxxxxx xxxxxxSelf BankingBranch Banking
C U S T O M E R
P R O D U C T SDepositCards
R E F E R E N T I A L S
CIF Fees &Charges
O P E R A T I O N S
ScoringAppraisals
AccountingRegularity Reporting
Financials & ReportingCustomer Contract
Electronic Data Transfer
Clearing & Settlem
ent
Output Generation
EXTERNALPARTIES
D A T A W A R E H O U S E S
Basel II Profitability
Functional Architecture
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IT Sucess Criteria
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The number of new requests vs the number of Requests Completed by months
IT Requests
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# of Ongoing Requests cover all phases(Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)
IT Requests
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The 2010 Gartner CIO Survey
Ali KIRVAL - Bilgi Üniversitesi
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The 2010 Gartner CIO Survey results
Source : The 2010 Gartner CIO Agenda
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The economy places a premium on productivity
Source : The 2010 Gartner CIO Agenda
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CIOs will lead today and reposition IT for the future
Source : The 2010 Gartner CIO Agenda
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End User Predictions for 2010
By 2012, 20% of businesses will own no IT assets.
By 2012, Facebook will become the hub for social networks integration and Web socialization.
By 2014, most IT business cases will include carbon remediation costs.
Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet marketing spending worldwide.
By 2014, more than three billion of the world’s adult population will be able to transact electronically via mobile and Internet technology.
By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web.
By 2013, mobile phones will overtake PCs as the most common Web access device worldwide.
Source : Gartner’s Predicts 2010