it and usability moving michigan forward · michigan world usability day ken theis, cio and...
TRANSCRIPT
Michigan World Usability DayKen Theis, CIO and DirectorOpening Address
November 13, 2008
IT and UsabilityMoving Michigan Forward
State of Michigan • Department of Information Technology 2
From Vision to Action
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My Message Today
Government’s usability imperativeRedefining Michigan’s ITMichigan’s roadmapVision 2008-2012Fully leveraging IT, together
A new era of sharing and
collaboration has begun
State of Michigan • Department of Information Technology 3
From Vision to Action
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Michigan’s Usability Imperative
Snapshot of our state1 of every 5 have a disability 1.4 million are deaf or hard of hearingOver 50,000 are legally blindWe also face a significant digital divide
We must ensure equal access for all citizens…
…and technology is paving the way!
State of Michigan • Department of Information Technology 4
From Vision to Action
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Redefining Michigan’s IT
What this means for usability…
Integrating usability as a standard Raising the bar on everything from health care to transportationRe-centering critical information around the userTranscending traditional boundaries
State of Michigan • Department of Information Technology 5
From Vision to Action
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With Michigan.gov 2.0, the focus is turning from online services to navigation and usability best practices:Incorporating usability as a business requirementUsability testing with groups such as MSU throughout development Maintaining standard “look and feel” across sitesScreen reader compatibility, screen magnification capability and text only browser functionality
Redefining Michigan’s ITIntegrating Usability as a Standard
State of Michigan • Department of Information Technology 6
From Vision to Action
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Redefining Michigan’s IT From E-health to Transportation…
Oakland County food inspection systemFCC medical data sharing grantMiDrive real time mappingOnline and wireless government service (while you travel):
Fishing licenses Podcasts 330,000 pageviews monthly
Virtual government interaction(reducing travel):
Public comment softwareVideo-in-Person/video conferencingProbationer check in
State of Michigan • Department of Information Technology 7
From Vision to Action
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Redefining Michigan’s ITCentering on the User…
State of Michigan • Department of Information Technology 8
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Redefining Michigan’s ITBeyond Traditional Boundaries…
How are we doing all of this?
State of Michigan • Department of Information Technology 9
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Vision 2008-2012Michigan’s Roadmap to Success
2001 Now
19 disparate agenciesHistory of struggling projectsMultiple technologies & versionsUneven security levels
Statewide IT strategic planConsistent project managementConsistent standards and infrastructureUnified enterprise security
State of Michigan • Department of Information Technology 10
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Vision 2008-2012Enhancing Access and Service
Goal One: AccessExpand Michigan’s services to reach citizens and businesses anytime, anywhere
Goal Two: ServiceDeliver efficient and effective technology services andshared solutions to the agencies
Goal Two
State of Michigan • Department of Information Technology 11
From Vision to Action
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Goal Three: IT Management and InfrastructureImproving operations, security and reliability throughstatewide solutions and universal standards
Goal Three
Goal Four: Great WorkplaceSupport a high-performance workforce
Vision 2008-2012Improving Internal Functions
State of Michigan • Department of Information Technology 12
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Goal Five: Cross-Boundary SolutionsFoster partnerships across and beyond state government
Goal Six: Innovation and TransformationDrive innovative processes and technologies to transform Michigan’s government service
Taking IT from the backseat to the front
Vision 2008-2012Moving Beyond Consolidation
What’s driving all of this?
State of Michigan • Department of Information Technology 13
From Vision to Action
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Fully Leveraging IT, Together
Significant economic pressureIncreased citizen demandBoundaries that are beginning to give way
This is a defining moment…
We have finally reached the threshold where action is no longer a luxury, but a necessity…
State of Michigan • Department of Information Technology 14
From Vision to Action
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This Isn’t a Plank, It’s a Springboard
A budget crisis is a terrible thing to waste!Tight budgets drive IT solutionsAnd we have only begun to tap the possibilities of IT around usabilityWorking together we can do more even as we have less
State of Michigan • Department of Information Technology 15
From Vision to Action
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Questions?
Ken Theis, DirectorMichigan Department of Information Technology
email: [email protected] phone: (517) 241-5150