iso (and other standard) management systems with openerp
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ISO & Standards Management Systems with OpenERP
Maxime Chambreuil
Daniel Reis
July the 3rd, 2013
Speakers
Maxime ChambreuilOpenERP Practice Leader
Also in charge of Quality, Environment and Security
@ Savoir-faire LinuxISO 9001 certified since 2009
ISO 14001 certified since 2011
Speakers
Daniel Reis
IT Applications Manager
ISO 9001 certified Internal Auditor since 2004
@ Securitas Portugal
Agenda
Introduction
OpenERP in Action
Measurement & Control
Benefits
Roadmap
Howto
Introduction
Project started in 2011 to centralize data Procedures and Audits in Alfresco Work instructions in MediaWiki Actions in Request Tracker (RT) Nonconformities in one home-made application KPI in SpagoBI
Provide applications to support activities of your management system
Multi-system
Multi-standard
Multi-company
OpenERP in Action
Claims and Nonconformities handles the complete flow since an issue report to it's resolution.
OpenERP in Action
First a new issue report or complaint is filed.It may or may not lead to a Nonconformity.
At this stage, the relavant intervenientes are identified: - company person directly to the issue - the direct manager - the top level reponsible for the underlying process
OpenERP in Action
Next, it's sento to the Analysis stage, usually by the direct Manager.
At this stage, the type is mandatory, so it's required to record it this is a Noncoformity or something else.
OpenERP in Action
An analysis and adentification of the causes is made, and an immediate Action can be defined.
OpenERP in Action
The Action records the who, when and what needs to be done.
OpenERP in Action
Next stage is performed by the Top Manager:- validate the analysis, causes and immediate action;- define and assign Corrective and Preventive actions.- Signoff
OpenERP in Action
The Action registry makes it easy for everyone to follow on their own action, and for managers and QM to have a permanent status on the ongoing actions.
Measurement
Satisfaction survey Make your own customer satisfaction survey Expose it on your website
Key Performance Indicators Run SQL queries on OpenERP or external databases Run Python code Dynamic thresholds Keep history of KPI values with result
Control
Audits Schedule your audit calendar Assign auditors Prepare your verification list Generate your audit report
Top management reviews Schedule your review calendar Collect your input data: satisfaction survey answers, KPI values, policies, NC Discuss any item and log your decision Relate with NC or actions Generate the review report
Customer benefits
One single solution integrated with OpenERP
Easy to relate with current documents, records, workflow and permissions.
Productivity increase by having the management system data closer to the operation data No data to synchronize or push to a DW Real-time KPI
Same interface, same userfriendliness, no additional training
Easier to maintain One single application to upgrade Fewer integration with third-parties
Lower TCO than competition
Partner benefits
Can be proposed to any customer
Easy to install and deploy
Requires very few development
One extra phase to your deployment project with data migration and functional training
Stronger relationship with your customer
Increase the functional scope
Additional revenues
Functional roadmap
PCI-DSS
ISO 27001
Equipment management
Skills and Internal Training
Technical Roadmap
For Manuals, Procedures, etc. document_page_approvalDisplay latest approved revision
Provide a workflow to edit, review, approve and reject revision
Todo: Testing and feedbacks
For KPIweb_colorProvide a widget to display a color
Todo: Add a widget to select a color
web_bulletTodo: Add a widget to display a KPI
web_speedometerTodo: Add a speedometer graph
How to implement
Contact me:Maxime Chambreuil
+1 (514) 276-5468 #1
http://www.savoirfairelinux.com
How to contribute
http://launchpad.net/openerp-mgmtsystem/Report bugs
Propose new features using blueprints
Translate
Join the team
Thank you very muchfor your attention
Any questions ?
http://us.pycon.org/2014/