iso 9001:2000 certified company alliance konfer. iso 9001:2000 certified company “enabling...

ISO 9001:2000 certified company

Alliance Konfer


“Enabling businesses to manage their relationshipsand interactions”

…mobility, convenience, realization

Mission


Excellence Centers

Established in 1997, Alliance delivers the critical building

blocks for the converging Internet and Telecom market

segments.


Few Customers

Few Customers


Unified Architecture Concept

Switch

Mail Server (MS Exchange, Lotus Notes, Linux)

Alert Q Manager

E-1 Lines (ISDN PRI

/R2), Analog

Universus- Unified Messaging Server

Konfer Server

TelCRM Server

User A on LAN

User B on LAN

Telephone Instruments of A & B

Remote users accessing messages through web and telephone / mobile

Fax Server (optional)

The Alliance application integrates with the EPABX to handle call-routing for all applications

SMSC

SMPP


Konfer – Concept

• Server based solution hosted at client premises

• Moderator can schedule conference with an easy to use web interface

• Participants are automatically sent email/ sms with conference details

• Participants can dial-in to a conference from any location

• Konfer can dial out to a participant

• Moderator given options to control the conference

• Whole conference can be logged as a single voice file for future usage

• Detailed reports for analysis of all conferences


Konfer - Benefits

• Manage Board meetings, Financial/ Operational- sensitive calls.

• No crowding around in conference rooms• Easily handle issues on call while on your desktop/ car/

home• Reduce travel costs and expenses• Reduce precious man hours wasted in non-official

conversation• Hold multiple conferences simultaneously• Multiple Notifications wont allow you to forget a

scheduled conference• Quick ROI- within 6 months


Konfer – Generic Features

•Server based solution built on Industry Standard Platform

•IVRS and Web Interface to provide user friendly controls

•Open Architecture

•Network Compatibility – Interface with LAN, WAN, Email Infrastructure

•Scalable, Expandable – 30 to 360 channels on single machine

•Moderator Controlled and Without Moderator modes

•Secure and Intuitive Operation – Multi-tier Security options

•Full screen graphical interface

•Easy guided menus to control conference on the phone


Konfer - Architecture

Konfer Server is on a E-1 PRI connectivity with the Office PBX.

The PRI can be directly from the Telecom Carrier.

In both cases Konfer is on LAN with the Web/ Mail server


EASY TO USE GRAPHICAL INTERFACE • Create and schedule new conference in a few easy

steps• View List of Active/ Inactive/ Complete Conference• Select Notification formats ( E-mail/ SMS)• Add and View users with Name, Employee Code, Email,

Telephone Contact and Cost Center• Add/ Delete/ Modify Moderators and assigned rights• Set Call Recording option for each conference• Back-up/ Archive/ Purge/ Delete/ Restore data• View/ Print Summarised and Detailed Reports of each

conference on the basis of Moderator/ Date-Time• Set Global Limits and INI Settings like Area Code, STD

Dial Prefix, Maximum Retries, Volume Control, Phone Number length, Password Length from the panel

Konfer – Features


Add Participant from List


View Existing Conferences


Email Notification


Detailed Reports


IVR Control Options • Customise Welcome prompt and other announcements• Secure participant entry using User-ID/ TPIN/ Employee

Code verification on IVRS• Name-Recording to notify all participants in case of a

participant leaving/ entering conference• Simple Entry/Exit tones as option to above feature• Initiate ‘Coaching’ or ‘Lecturing’ for training and

Question & Answer sessions• ‘Whisper’ to Moderator in case of late participant entry• Warning tones upon approaching end-time of conference

Konfer – Features


MODERATOR OPTIONS• Conference only-with/ without the moderator• Blast Dial in ‘Emergency’ situations• Set Min/ Maximum time limits on conference• Assign T-Pin to participants as a security feature• Select Voice Logging option for each conferenceDuring Conference Moderator can:

Add/ Disconnect participantLock ConferenceMute/ Hold participant Initiate Lecture ModeGet Participant Count on press of single digit on

telephone keypadExtend conference duration using telephone

control

Konfer – Features


Moderator Limits


System Specifications

Standard Rack- mountable server As Conference traffic grows sizing can grow up to 120

conferencing ports on a single server. LAN Connectivity (TCP/ IP) ISDN PRI/ T1/ R2MF/ E-1 interface Microsoft OS Platform Windows Client Applications DNIS / CLI Identification Dynamic allocation of DSP resources Conference Audio Gain CD- ROM Software installations Standards supported: LDAP, IMAP4, POP3, T.37, SMTP,

SAPI


Professional Services

•Knowledge transfer

•Factory Acceptance Test –FAT report

•Site Inspection and preparation – power supply, space, network / integration points, cabling

•Hardware Installation – Setting hardware components, connectivity, active & passive devices, storage

•Software installation and Configuration – Operating System, Database, Application, necessary drivers,

•Post Installation Procedure – Dry Run

•System Tuning and Modification

•Deployed System Testing – UAT

•Training – Module level, Maintenance, Component

•System Handover


Why Alliance

• Industry Standard Components

• Scalable technology platform

• Variety of systems to address varied needs

• Prompt Delivery

• Customizable solutions

• Tested & Proven

• Competitive

Why Alliance


Thank you

iso 9001:2000 certified company alliance konfer. iso 9001:2000 certified company “enabling...

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