Matthew PitchfordSenior Solutions Architect

October 2009

VM09 – IP EXPO

VIRTUALIZATIONCHANGES EVERYTHING

DELL CONFIDENTIAL 2

Virtualization is the highest-impact issue changing infrastructure and operations through 2012. - Gartner

“

“Changing• How you plan• How, what and when you buy• How and how quickly you deploy

• How you manage• How you charge• Technology, process, culture

Business critical applications running on NT4 / W2K OS with 5 year + old hardware

Application migration to modern OS deemed too complex and costly

Current hardware outside of standard support model, proving both costly and risky to maintain

No hardware refresh possible due to OS Limited DR capability for these applications Had a small VMware environment in place, but backup

and restore of Virtual Machines was causing issues Asked Dell to investigate the use of virtualization to

address these issues (first services engagement with customer)

CUSTOMER ISSUESCHELSEA BUILDING SOCIETY

DELL CONFIDENTIAL 3

6000 x86 Physical servers in 2 datacentres 700 + new servers installed per year Datacentres over 95% capacity for power and cooling Need for consolidation or 3rd datacentre Long lead time to provision servers High effort in man hours to provision a server Low success rate in first time provision of servers Long lead time to provision storage and networks to

new servers Recovery of physical servers consisted of Rebuild-Re-

install-Reconfigure-Restore Existing Microsoft Virtual Server 2005 environment not

scalable enough to reduce datacentre capacity

CUSTOMER ISSUESHBOS

DELL CONFIDENTIAL 4

MigrateDesign

But, virtualization breaks the traditional ITSM paradigm

DELL CONFIDENTIAL5

TYPICAL PATH: VIRTUALIZATION PROJECTS RELY ON TRADITIONAL PROCESSES

Configurations

Chargeback

Change management

Technology Centric Approach

• Problem resolution• Performance/capacity planning• Security

Assess

Operational

Readiness

Migrate

Migrate and consolidate legacy applications to virtual platform

Reduce disk space requirements of disk backup through compression and differential backups

Build in robust backup and recovery for virtual machines

Ensure that solution integrates with existing systems management

Provide capacity management capability Integrate with existing hardware management solution

DELL SOLUTIONCHELSEA BUILDING SOCIETY

DELL CONFIDENTIAL 6

Build Virtual Infrastructure to provide Virtual Servers as the standard deployment platform for new systems

Migrate legacy physical servers onto Virtual Infrastructure to reduce datacentre power and cooling requirements

Implement process management to control and streamline server provisioning process

Implement Image level backups of Virtual Machines Replicate critical Virtual Machines to DR datacentre Capacity management built into the system design of

the virtual infrastructure to guarantee complete DR capacity

DELL SOLUTION HBOS

DELL CONFIDENTIAL 7

8

BETTER PATH: OPTIMIZE PROCESSES BASED ON NEW PARADIGM

Workload Analytics

Streamlined Migration

Design Decisions

Manage & Continuous Optimization

Operational Readiness

Collaboration

Assess & Rationalize

Legacy estate consolidated onto 3 physical servers Increase in server capacity to deploy new systems Decrease in Power & Cooling usage Deployment time of new systems reduced Systems running on new high performance hardware Increased resilience of Virtual Environment

– VMware High Availability– Backup of Virtual Machine Images– Recovery to any other VMware Infrastructure

CHELSEA BUILDING SOCIETY RESULTS - SERVER CONSOLIDATION

DELL CONFIDENTIAL 9

Improved backup and recovery capabilities of the virtual environment

Decreased the disk space requirements for the backup solution

Integrated the Virtual Infrastructure with Microsoft SCOM to maintain a consistent support platform

Integrated the Virtual Infrastructure with Dell Open Manage to give a consistent hardware support platform

Built in Capacity Management to the virtual infrastructure

CHELSEA BUILDING SOCIETY RESULTS – OPERATIONAL EFFICIENCY

DELL CONFIDENTIAL 10

10:1 consolidation ratio achieved with complete DR failover capacity

No requirement for 3rd datacentre Virtual Servers adopted as standard platform for

deployment, an exception must be requested for a physical server

Hundreds of physical servers migrated to virtual infrastructure

Eliminated need for cold standby servers in DR datacentre through Virtual Machine replication

HBOSRESULTS – SERVER CONSOLIDATION

DELL CONFIDENTIAL 11

Server provisioning process documented, controlled, and streamlined (30 elapsed days removed from process)

Storage and network pre-allocated to virtual environment to increase flexibility and responsiveness

Virtual Machines backed up at image level to provide OS/Appplication/Configuration/Data in a set of encapsulated files

DR Failover of replicated Virtual Machines tested and proven

HBOSRESULTS – OPERATIONAL EFFICIENCY

DELL CONFIDENTIAL 12

VS

VIRTUALIZATION CAN BE A DOUBLE EDGED SWORD

BETTER PATH

Fast, Tangible ROI Scalable & Predictable Agility & Improved Service Organizational Synergy Secure Environment Green IT Empowered Staff

TYPICAL PATH

Unclear ROIInflexible & ChaoticVM SprawlOrganizational ConfusionIncreased RiskEnergy WasteServices Annuity

DELL CONFIDENTIAL 13

THE BETTER PATH EXTENDS BEYOND TECHNOLOGY

DELL CONFIDENTIAL 14

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BETTER PATH

TYPICAL PATH

Early Days

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yPeople Process Technology

Bring benefits forward …