IP Communication Axioms IP Communication Axioms and Cultural Learningand Cultural Learning

Lecture 2bLecture 2b

COMMUNICATION IN COMMUNICATION IN EVERYDAY LIFEEVERYDAY LIFE

SEVEN AXIOMS OF INTERPERSONAL COMMUNICATION

1. 1. IP communication is inevitable, irreversible and IP communication is inevitable, irreversible and unrepeatableunrepeatable

2.2. IP communication is a process of on-going IP communication is a process of on-going adjustment over timeadjustment over time..

• IP communication is a system of interconnected elements that IP communication is a system of interconnected elements that flare part of aflare part of a dynamically inter-connective flow (axiom one). We dynamically inter-connective flow (axiom one). We constantly adjust our to each other as we talk.constantly adjust our to each other as we talk.

3.3. Always contains relationship and content Always contains relationship and content dimensions.dimensions.

• The simultaneous exchanges of “mixed messages” - about the The simultaneous exchanges of “mixed messages” - about the topic of the talk and us as people.topic of the talk and us as people.

• Using “mixed meda” - words and non-verbals.Using “mixed meda” - words and non-verbals.

INTERPERSONAL COMMUNICATION ISINTERPERSONAL COMMUNICATION IS::

4. Complementary or symmetrical in effectComplementary or symmetrical in effectThey reflect the exercise of power in the moment or in the on-going relationship, since one person’s behavior may stimulate either symmetrical (equally powerful) or complementary (different levels of power) responses from another.

5. Is always seen by each participant as a “series of Is always seen by each participant as a “series of punctuated events.”punctuated events.”

We organize the seamless flow of an exchange into orderly sequences that support our view of ourselves, and the world.

6. Is a transactional processIs a transactional processA process of exchanging bits of our sevles while we are exchanging information about some topic in a process with no clear beginning, endings or exact sameness from one time to the next.

SEVEN AXIOMS OF INTERPERSONAL COMMUNICATION

THE FIRST SIX AXIOMS ARE THE FIRST SIX AXIOMS ARE ABOUT PROCESS ABOUT PROCESS

• HOW THE PROCESS OF IP COMMUNICATION WORKS IN HOW THE PROCESS OF IP COMMUNICATION WORKS IN A UNIVERSAL SENSEA UNIVERSAL SENSE

• ALL OF THESE FACTORS OPERATE EVERY TIME WE TALKALL OF THESE FACTORS OPERATE EVERY TIME WE TALK• BUT WE DON’T SAY THE SAME THINGS IN EVERY SITUATIONBUT WE DON’T SAY THE SAME THINGS IN EVERY SITUATION

• THE SEVENTH AXIOM IS ABOUT THE PRAGMATICS OF THE SEVENTH AXIOM IS ABOUT THE PRAGMATICS OF COMMUNICATIONCOMMUNICATION

• The effects of communication on othersThe effects of communication on others• The reasons why we say what we do in particular The reasons why we say what we do in particular

situationssituations

THE SEVENTH AXIOMTHE SEVENTH AXIOM7. In interpersonal communication, when faced with

difference, disagreement, or disorder, human beings need to be or feel right.

DEFINING INTERPERSONAL DEFINING INTERPERSONAL COMMUNICATIONCOMMUNICATION

• IP Communication is a processIP Communication is a process

• whereby 2 or more people whereby 2 or more people within a particular contextwithin a particular context• who are aware of each otherwho are aware of each other• act together to create, sustain and act together to create, sustain and manage meaningsmanage meanings• through the sending and receiving of messagesthrough the sending and receiving of messages• using both socially shared verbal symbols and biologically using both socially shared verbal symbols and biologically

shared non-verbal symptoms and symbols.shared non-verbal symptoms and symbols.

CULTURE AND CONTEXTCULTURE AND CONTEXT

CULTURE AND WORDSCULTURE AND WORDS

WORDS AND MEANING: WORDS AND MEANING: TWO KINDS - A REVIEWTWO KINDS - A REVIEW

• DENOTATIONDENOTATION• THE CULTURAL LEXICONTHE CULTURAL LEXICON - THE BASIC, SHARED - THE BASIC, SHARED

MEANINGS OR PRIMARY MEANING OF WORDSMEANINGS OR PRIMARY MEANING OF WORDS• CONNOTATIONCONNOTATION• PERSON OR GROUP-SPECIFIC MEANINGS FOR PERSON OR GROUP-SPECIFIC MEANINGS FOR

WORDS. EMOTIONAL, SUBJECTIVE, SECONDARY WORDS. EMOTIONAL, SUBJECTIVE, SECONDARY MEANINGSMEANINGS

WORDS CAN HAVE WORDS CAN HAVE MULTIPLE MEANINGSMULTIPLE MEANINGS

• Competing denotations and connotationsCompeting denotations and connotations• Video ExampleVideo Example

WORDS CAN HAVE WORDS CAN HAVE MULTIPLE MEANINGSMULTIPLE MEANINGS

• Competing denotations and connotationsCompeting denotations and connotations

CULTURE ALSO SHAPESCULTURE ALSO SHAPES

• HOW HOW PEOPLE TALKPEOPLE TALK• LOW VS. HIGH CONTEXT CULTURESLOW VS. HIGH CONTEXT CULTURES• HIGH IMMEDIACY HIGH IMMEDIACY (EXPRESSIVE OF WARMTH, (EXPRESSIVE OF WARMTH,

CLOSENESS, AVAILABILITY FOR COMMUNICATION)CLOSENESS, AVAILABILITY FOR COMMUNICATION) VS. LOW IMMEDIACY CULTURESVS. LOW IMMEDIACY CULTURES

CULTURE AND CULTURE AND COMMUNICATIONCOMMUNICATION

• LOW VS. HIGH LOW VS. HIGH CONTEXTCONTEXT

• LOW VS. HIGH LOW VS. HIGH IMMEDIACYIMMEDIACY• Video exampleVideo example

CULTURE AND CULTURE AND COMMUNICATIONCOMMUNICATION

• LOW VS. HIGH LOW VS. HIGH CONTEXTCONTEXT

• LOW VS. HIGH LOW VS. HIGH IMMEDIACYIMMEDIACY

CULTURE AND NON-VERBAL CULTURE AND NON-VERBAL BEHAVIORBEHAVIOR

NON-VERBALS AS NON-VERBALS AS MESSAGESMESSAGES

• NON-VERBALS ALTER VERBAL MESSAGESNON-VERBALS ALTER VERBAL MESSAGES• REPLACE (SUBSTITUTE)REPLACE (SUBSTITUTE) - EMBLEMS- EMBLEMS• REINFORCE (ACCENT)REINFORCE (ACCENT) - ILLUSTRATORS- ILLUSTRATORS• COMPLEMENTCOMPLEMENT• CONTRADICTCONTRADICT• REGULATE REGULATE

• NON-VERBALS COMMUNICATE EMOTIONSNON-VERBALS COMMUNICATE EMOTIONS• AFFECT DISPLAYSAFFECT DISPLAYS