introduction to microsoft ® lync ™
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Introduction to Microsoft ® Lync ™. Steve Tassell Unified Communications Product Manager United Kingdom. Unified Business Platform. Unified Communications. Business Intelligence. Enterprise Content Management. Collaboration. Enterprise Search. - PowerPoint PPT PresentationTRANSCRIPT
Introduction to Microsoft® Lync™
Steve TassellUnified Communications Product Manager
United Kingdom
Microsoft Business Productivity Infrastructure
The Cloud On Your TermsBest Productivity Experience Across PC, Phone, and Browser
On-premises
Online
Unified Communications
Business Intelligence
Enterprise Content
ManagementCollaboration Enterprise
Search
Unified Business Platform
What your Employees Experience TodayCurrent communications and collaboration experience
Source: Ideal Communications and Collaboration Research by Microsoft, 2009
What is driving Employees to be Overwhelmed
▪ Shifting workforce: growing trend for flexible working▪ Work from home: equity between office and remote working
▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee
▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time
▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW
Growth in Workforce Distribution
Lack of Technology Integration
Demand for New Modalities
What Employees WantIdeal communications and collaborations experience
Authentication
Administration
Storage
Compliance
Unified Experience
AudioConferencing
E-mail andCalendaring
WebConferencing Telephony
VideoConferencing Voice Mail
InstantMessaging (IM)
Common Communication Silos
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Telephony andVoice Mail
InstantMessaging
E-mail andCalendaring
Unified Conferencing: Audio, Video,
Web
The Microsoft Communications Offering
On-Premises In the Cloud
“In the next decade, sweeping technology innovations driven by the power of software will transform communications.”Bill Gates, October 16, 2007Microsoft Office Communications Server 2007 Launch
Announcing Microsoft Lync 2010
INSTANT MESSAGING& PRESENCE
AUDIO, VIDEO,WEB CONFERENCING
ENTERPRISE VOICE& TELEPHONY
INSTANT MESSAGING& PRESENCE
AUDIO, VIDEO,WEB CONFERENCING
ENTERPRISE VOICE& TELEPHONY
Connecting People in New Ways
REDUCE COSTS through converged communicationsADOPT QUICKLY through ease of use
EASE DEPLOYMENT through interop & extensibility
Lync Connects People in New Ways, Anytime and Anywhere
Access messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar interface
PC WebMobile
Redesigned Client – Lync 2010
Key Features▪ Contact Cards▪ Unified Contact Store▪ Activity Feeds▪ Fast Search▪ Skill Search▪ Frequent Contacts▪ Conversation View▪ Social Connector
Provide best-in-class end user experience and drive adoption
Unified Conferencing
Key Features▪ Single client▪ Join reliability▪ PSTN conferencing features▪ Rich conferencing experience▪ Panoramic HD video▪ Desktop & Application sharing▪ Reach client▪ Infrastructure consolidation▪ Video interop with Polycom, Radvision and Tandberg
Enhanced audio, video and web conferencing experience for simple collaboration
Enterprise Voice – Client Improvements
Key Features▪ Separate phone environment▪ Voicemail access▪ Private line▪ Call delegation▪ Call routing▪ Call quality notification▪ Call park▪ Device transfer
The power of digital communication at your workplace
Enterprise Voice – Server Improvements
Key Features▪ Survivable branch appliance▪ Data center resiliency▪ Call admission control▪ Announcement service▪ Media bypass▪ E-911 for North America▪ Response group improvements
The power of digital communication at your workplace.
Devices Partner EcosystemProvide customers a wide range of price points and end point form factors that meet their communication needs anywhere, whether at home, in the office or on the road.
▪ Larger device partner ecosystem▪ Optimized for Lync 2010▪ Wide range of devices for multiple
needs▪ Expanded IP Phone portfolio▪ Key voice RFP features support
Microsoft Lync Server 2010
▪ Integrated conferencing experience▪ Enhanced 9-1-1 for NA▪ Survivable branch appliances▪ Call admission control
▪ More options for devices (including lower cost)
▪ Call park and malicious call trace▪ Additional data center survivability options
Microsoft Office Communications Server 2007
▪ “Anywhere access”▪ IM and rich presence▪ Desktop integration▪ Voice features for mobile workers▪ Unified messaging with Microsoft Exchange 2007▪ Audio and video conferencing▪ Web conferencing (Microsoft Live Meeting client)
Microsoft Office Communications Server 2007 R2
▪ Desktop sharing▪ Dial-in audio conferencing▪ Higher resolution video▪ Single number reach▪ Attendant console▪ Response groups▪ SIP trunking
Instant Messaging
Unified Conferencing: Audio, Video, Web
Telephony and Voice Mail
Lync Server 2010 delivers on Critical Voice Features
Reducing Infrastructure CostsA newly streamlined management infrastructure
▪ Simplified topologies▪ Reduced server roles▪ Virtualization support for all server roles
New Deployment Model
Enhanced Planning & Deployment
▪ Easy-to-use, Web-based, scenario-driven GUI▪ Automate repetitive tasks with PowerShell▪ Enhanced security with Role-Based Access Control▪ Improved monitoring on services, components, and voice quality
Streamlined Administration & Management
▪ Centralized configuration with Central Management Store▪ Visual infrastructure planning with Planning Tool▪ Pre-publish topology validation with Topology Builder
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Cross Platform Support for Lync 2010Options for those who use Macs, mobile phones, browsers, and other devices
▪ “Lync for Mac”»Connect with Mac users
▪ Lync Mobile, Nokia, other platforms TBA»Communicate through mobile phones
▪ Lync Web App»Reach through the browser
▪ Polycom, Plantronics, Jabra, Aastra and more…»Experience Lync through numerous devices
Interoperable and Extensible Platform
Lync 2010 works with other Microsoft Applications and third-party vendor technologies
»Integrate and Enhance Existing Investments
Take advantage of interoperability to replace, enhance, or add voice options
»Offer Choice in Voice
Integrate presence with line of business applications
»Extend Communications to Business Processes
Designed for On-premise and the Cloud
• Predictable costs, fast deployment, and up-to-date software• Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online
» Deliver Lync based on your business priorities
Conferencing(A/V/Web) VoiceInstant
Messaging PBX Replace
Lync Online (Cloud)
Lync Server (On-premises)
Post Launch N/A√ √
√ √ √ √
“If you didn’t think Microsoft was serious about voice communications before, you better believe it now.”
“OCS…is certainly going to shake up the market.”
36% companies surveyed are already using OCS as UC client, more than IBM, Cisco and Public IM clients.
Industry Momentum
“Magic Quadrant for Unified Communications,” by Bern Elliot and Steve Blood, July 28, 2010.
What’s Driving Adoption?
“We looked at the alternatives, such as Cisco, and chose Microsoft because it was half the cost and delivered twice the functionality. With Lync 2010 we are looking forward to delivering a leading edge communications service to our users.”Darren Lloyd, IS Manager, Newport City Homes
“Lync has enabled us to move from planning to full deployment in a record six weeks. We’ve also been able to fully remove our PBXs while delivering an end to end secure UC environment.” Vicente Fraser, CIO, London School of Business & Finance
"We believe that work is an activity not a
place, Lync enables our people to work
wherever they are“
Darren Stone, IT Manager West Yorks Fire & Rescue
User Experience & Integration Platform & Extensibility
Unified Infrastructure & Cost Savings
Internal Usage Driving Cost Savings and Learning
Improved Productivity and Greater Flexibility for the Global Workforce
Ad hoc collaboration Planning Meetings Customer Meetings Global Development Teams
Usage (June 2010)
Instant Messaging▪ 137k unique
users - 97M messages per month
Online Meetings and Ad hoc collaboration▪ 135k monthly
scheduled meetings
▪ 299k ad hoc desktop sharing sessions per month
Reservation-less Audio Conferencing▪ 136k monthly
audio conferences
▪ 58M minutes of audio conferencing per month
Enterprise Voice▪ 77k people rely on
OCS for all communications
▪ 59 sites, 6.6M calls and 44M minutes /month
Business Value
▪ $1.2M per month from audio conferencing service
▪ $2M per year in telephony support costs
▪ Facilitates $90M per year reduction in travel
Learning▪ User education drives the experience▪ Cultural change required to maximize
the return▪ Network planning essential to success▪ Optimized devices improve user
satisfaction
Before Deploying OCS
After Deploying OCS
Beyond Lync 2010Creating the most desirable productivity experience
Easy administration and reduced costs▪ Deploy on your terms: Cloud or
On-premise▪ Align management experience
across MS stack▪ Reduce costs through common
infrastructure
Experience that naturally extends productivity tools▪ Greater Presence info that
protects user focus▪ Increase A\V federation outside
your org▪ Expand support across mobile
devices
A pervasive, connected meeting experience▪ Naturally blend presenting and
management modes▪ Enhance media across rooms,
desks, and phones▪ Capture content with immediate
playback options
Immersive Meetings Connect with Anyone Simplified Infrastructure
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of
Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN
THIS PRESENTATION.