interviews (behavioral focus)

Case Interview Workshop2005 (3).ppt

Group

Ghanshyam MishraAruna ChauhanHimanshu RaghavBhawna GuptaVineet Kumar

171 179 156 162 169

Interviews

An interview is a conversation, usually between two people, that is confined to specific subject. The role of the interviewer is to seek information and that of the interviewee is to provide information.

Types of Interview

1.Grievance

Interview

2.Panel Interview

3.Telephonic

Interview

4.Stress Interview

Contd…

5.Exit Interviews

6.Appraisal

Interviews

7.Behavioral

Interviews

8.Structured and

unstructured

Interviews

interviewers are Looking for..

Expertise/intelligence Ability Collegiality Fit with the group

• Research• Working• Temperament

Prospects for success• Proven track record• Ambition/energy

Long-term interest in the job/(Company)

Indicators of these attributes

• Clarity of presentation

• Ability to think on your feet

• Thoughtfulness in answering questions

• Depth of questions asked

• Focus toward questions/defensiveness

• Attitude• Body Language


Skills & Desired Behaviors That an Employer May Be Looking for

Decision making & problem solving

Leadership

Motivation

Communication

Interpersonal skills

Planning & organization

Critical thinking skills

Teamwork

Ability to influence others

Adoptability

Attention to detail

Honesty/integrity

Energy

Independence

Listening

Organizational

Management

Risk taking

Work standards

Interviewers Preparation

Ask questions that allow the candidate to do at least 70% of the talking.Avoid Questions that can be answered in ‘yes’ or ‘no’. Phrase your questions properly.Ask only one question about one subject at a time.Ask easy questions first.Spend time writing and recording the candidates

skills.


Nod occasionally to let the applicant know that you are listening.

If the applicant does not respond right away to question, give him time.

Follow up: ask the person to tell you more, to give more details.Give alternate between easy and difficult one’s.

After this allow the candidate to ask you questions related to job


Close the interview by asking the candidate if anything he/she would like to add on.

Spend at least 30 minutes reviewing your notes.

Interviewee (Candidate’s) Preparation

Dress appropriately.Carry your testimonials in a professional looking portfolio.Do your research and know the type of interview you will be encountering.Do plan to arrive about 10 minutes earlyBring an extra copy of your résuméGreet the interviewers with a smile and be positive.


Interviewee preparation..…

Be comfortable in discussing everything on your resume.Utilize non-verbal communication to show your interest. This may include maintaining proper eye contact, smiling, nodding your head and sitting upright in your chair.Listen attentively to the interviewer.Let the interviewer control the question while you control the answers.

Interviewee preparation…

Be comfortable in discussing everything on your resume.Utilize non-verbal communication to show your interest. This may include maintaining proper eye contact, smiling, nodding your head and sitting upright in your chair.Listen attentively to the interviewer.Let the interviewer control the question while you control the answers.

Interviewee preparation……

If you do not know the answer to a question, do not be afraid to admit it.Pause before answering to consider all facts.Do not open yourself to areas of questioning that could pose difficulties for you.Focus and Re-focus on your strong points.Do close the interview by telling the interviewers that you want the job and asking about the next step in the process.


Typically a company determines skill sets by doing a detailed analysis of the position they are hiring for.

It is helpful if you do this too in preparation for the interview by asking yourself some questions such as:

• What are the necessary skills to do this job?

• What makes a successful candidate?

• What would make an unsuccessful candidate?

• What is the most difficult part of this job?

This will help you to get a feel for what kinds of questions you may anticipate and what to include in your answers.


Think like an Employer…

What skills or qualities are needed for a person to be successful in this position?


Preparing for a Behavioral Interview

Examine your past work experiences, and be aware of what highlights your skills, attributes, and accomplishments

Practice your stories using real-life examples, have specifics that focus on your involvement

Look over skill sets and sample questions here and on suggested websites.

Know your resume and all your experiences well

Be knowledgeable about the job you are applying for


Sample Behavioral Interview Questions

Describe a time when you were faced with a stressful situation that demonstrated your coping skills.

Tell me about a time when you had to use your persuasion skills to influence someone’s opinion.

Describe a situation when you were able to have a positive influence on the actions of others.

What have you done in the past to contribute toward a teamwork environment?


More BI Questions…

Describe a recent unpopular decision you made and what the result was.

Give me an example of a time when you had to keep from speaking or making a decision because you did not have enough information.

How do you decide what gets top priority when scheduling your time?

Describe an instance when you had to think on your feet and extricate yourself from a difficult situation.


Tips For Answering BI Questions

With each question asked, think through what information is being sought – and provide an example from your own experience

Don’t ramble – take a moment to collect your thoughts and organize your answer before replying

Try not to say ‘we’ too often – the interviewer wants to know what ‘you’ accomplished specifically

Use the STAR interviewing technique


STAR Technique

This is a common strategy for preparing for your interview and answering questions

Situation – describe the situation that you were in

or

Task – describe the task that you needed to accomplish

Action – describe the action you took

Results – What did you accomplish or learn?


S.T.A.R Example

Question: Tell me about a project you initiated.

Answer: Situation/Task: During my internship last summer I was responsible for managing “ABC” events … I noticed that attendance at these events had dropped by 30% over the past 3 years… Action: I designed a new promotional packet to go out to the local community businesses… collected feedback on our events… organized internal discussions to raise awareness… Result: We utilized ideas from the community, made our internal systems more efficient and visible and raised attendance by 18% the first year.


Web Sources on Behavioral Interviewing

http://www.brockport.edu/career/behave.htm

http://www.quintcareers.com/behavioral_interviewing.html

http://www.career.vt.edu/JOBSEARC/interview/Behavioral.htm

http://www.umt.edu/career/interviewing/behavior.htm

You can find more helpful interviewing tips under the Interviewing Skills Presentation link.

http://www.brockport.edu/career/behave.htm




Practice Interview Opportunities

Mock Interviews

~Scheduled throughout the semester

~Must be registered on Recruit-A-Duke in order to sign-up


THANK YOU

interviews (behavioral focus)

Education

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types of interview

sample questions

easy questions

questions suchas

interview isa conversation

necessary skills

persuasion skills