user research part 1 - surveys, focus groups, interviews
TRANSCRIPT
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ANNOUNCEMENTS
Course redesign help - Monday
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SHOW & TELL
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USER RESEARCH
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SOME RESEARCH TOOLS
Interviews
Focus groups
Surveys
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WHAT DO YOU ASK?
Course management tool
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WHAT DO YOU ASK?
ASK ABOUT DO NOT ASK:
Users’ general goals Activities related to
area (courses, studying)
Difficulties, frustrations (what’s easy/difficult)
What do you want?
How would you design it?
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SOME RESEARCH TOOLS
Interviews
Focus groups
Surveys
HOW DO YOU CHOOSE?
Course management tool
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SOME TIPS
Establish rapport!Interviews
Focus groups
Surveys
Specific measures of time, frequency (NOT: rarely – often)
Homogenous / Heterogeneous
Groupthink Domination by one
member
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DATA ANALYSIS
Interviews
Focus groups
Surveys
Frequencies, Means, Most common
answers
Themes & patterns from recurring
answers