intertec managed services overview
TRANSCRIPT
Intertec SystemManaged IT Services
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com2
Bangalore.
.Mumbai
Dubai.Abu Dhabi.
Manama.
Muscat
.Riyadh.
Who We Are
London.
Our Mission:
To provide world class IT solutions at
affordable prices to satisfy both
our own customers & their customers,
with respect to ROI & profitability.
StableIT Services &
Business Solutions
Provider since 1991;
Top 10 in the GCC*
QualityISO 9001 certified,
Investments in
Process & Systems in
managing customers
& employees
Customers1000+ Customers
from Government,
Financial Services,
Healthcare &
Corporate sectors
Presence7 Offices supporting
customers across the
MENA, India & UK
Partners20+ Technology
Alliances such as HP,
Microsoft, Cisco, F5,
Infor, Oracle, etc.
Capability24/7 NOC Monitoring,
Offshore Delivery
Center, 6 Software
IP’s
* As per rankings from ITP and CPI Publishing
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com3
What We Do
APPLICATIONS
• Application Services
• Process Automation & Portals
• Regulations Management
• ERP & BI
• Enterprise Asset Management
MANAGED SERVICES
• Managed IT Services
• IT Service & Support
Management
• ISO Consulting
• Contact Center & BPO
IT INFRASTRUCTURE
• Cloud, DC & DR
• Compute Infrastructure
• Networks
• Security
Strategic Alliances
HP Enterprise GOLD CI partner with Converged
Infrastructure, Software & MSP specializations.
Cisco GOLD with advanced borderless network
architecture, collaboration architecture, Advanced data
center architecture & Telepresence specializations.
Microsoft GOLD with Cloud, SharePoint, servers,
messaging, management and virtualization competencies.
Infor GOLD partner for Enterprise Asset Management.
ORACLE GOLD & global ISV partner.
Enghouse partner for contact center solutions.
LANDesk GOLD partner.
F5 GOLD Partner.
Symantec GOLD with storage & archival specializations.
Trend Micro GOLD Partner
Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
Managed Services Overview
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com6
What Experts Say
IDC: Managed services markets in the UAE
will grow at a rate of 19.8% (CAGR) to reach
a total of AED 3.5 bn by 2018.
CompTIA: 40% of SMBs are currently using
one or more types of managed services,
increase of 21% from a year ago.
Areas of Interest for SMBs in UAE:
Infrastructure and desktop management services
Managed application outsourcing services
Data Center Co-location, Cloud services - CompTIA
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com7
Adoption Drivers
Improving Reliability/
Reducing Downtime (32%)
Becoming More
Efficient (36%)
Growing IT Complexity (34%)
*Src: CompTIA
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com8
Services Under Management.
End-user support (52%)
Backup/disaster recovery/ storage management (69%)
Networking and hardware/ infrastructure management (65%).
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com9
Benefits of Managed Services
Simplified IT management, lowering cost (37%) Improved security (33%)
Increased efficiency (29%)
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com10
Managed Service Provider Selection
Geographic proximity (19%), highlighting the effectiveness
of remote service management in the managed services
model.
Availability of 24/7 support was cited by most respondents
(46%), Reputation a close second (40%).
IT Management – Made Simpler
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com12
Pressure from business to meet or exceed service
levels
Shortage of budget and resources
Limited expertise to manage increasing
amount of packaged applications
Unable to gain insight into infrastructure performance and availability including virtualized
environments
Lack of visibility into user
experience
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com13
Ideal & Reality
BusinessEnsure smooth services to business
Reduce cost of operations
Keeping up with the business demand
Adoption of cloud, IOT & Mobile Tech
StrategicFocus on innovation
Setting standards for IT operations
OperationsKeeping the lights on
Manage the skillset and expertise
PlanningOptimal IT resources
Predictable IT spending
Aligned with Business KPIs
Ideal
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com14
Ideal & Reality
BusinessFrequent disruption to business
70% Budget spent on operations
Unable to keep up with growth
(Scale up/Scale down)
StrategicNo focus on new technologies
Obsolete or non standard process
PlanningUneven Resource utilization
No clear picture for budgeting
IT not aligned with business
OperationsUnpredictable services
40% time spent on repetitive tasks
Lack of expertise in specific domain areas
Reality
Availability of IT services during business hours
KPI/SLA tracking reports
Cost optimization by centralization & standardization
Predictable support / operational costs
ITIL/ITSM best practices implementation
Vendor co-ordination
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com16
Engagement Model
Managed by Intertec NOC
Process
Technology
People
Management and Training
Reports
Excellence
Customer Satisfaction
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com17
Portfolio
• End user Support
• Human resources
• Application services
• DC support service
• ITIL
• ISO 20000
• ISO 27001
• NON IT Process
• ISO 9000
• Contract
• Vendor
• SLA
• AMCs
• ITSM tools
• Data Center Automation
• Client Automation
• Asset Lifecycle Automation
Technology Management
Services Process
©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com18
Value propositions & Key Differentiators
IAAS, SAAS, Cloud, Co-
location – “Pay As You
Grow”
50% growth in no. of
users supported at only
25% incremental cost
20-35% reduction in the
OPEX Budget
20% higher productivity
20% Improvement in
operational efficiency by
process automation
Flexibility – overall as
an organization
Ideal IT transformation
partner
Experience & expertise
in Managed Services,
Contact Centers & ITSM Why Intertec
24/7 Monitor & Manage
Data Centers, Networks,
End Users and
Applications
MANAGED SERVICES
Application Services,
Business Applications,
Process Automation &
Product IP’s
APPLICATIONS
Level 2, Sobha Sapphire,
Business Bay, Dubai, UAE
+971 4 4479444
CONTACT
Data Centers, Networks,
Security and End User
Solutions
IT INFRASTRUCTURE
& SECRUTY
Thank you.25 years of providing IT Services & Business Solutions to the Middle East & India
www.IntertecSystems.com
Our vision is to be a global player in the areas of ICT software
and managed services, admired by its employees, customers, partners and competitors.