internal audit report 05-12-17 - lewisham council -...

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AUDIT PANEL

Report Title

Internal Audit Update Report

Key Decision

No Item No. 5

Ward

ALL

Contributors

Head of Corporate Resources

Class

Part 1 Date: 5 December 2017

1. Purpose of the report

1.1. This report presents members of the Audit Panel with:

Progress against the internal audit plans; and

Progress of implementation of internal audit recommendations;

2. Recommendations

2.1. It is recommended that the Audit Panel note this report.

3. Executive Summary

3.1. Progress against the corporate audit plan

The plan is under way with 45% of it to at least Terms of Reference (ToR) stage. There were nine reports finalised since the last meeting. The issuing of draft and final reports are up since this time last year. However, those in progress are behind, in part due to more realistic timing for the issuing of ToR.

Three audits were cancelled and, although there were no additional pieces of work, internal audit are supporting the Oracle Cloud sessions to comment on the controls required. This work is ongoing and now expected to move on from the system functionality to focus on way financial responsibilities are governed and the ‘to be’ processes around the system are documented in quarter 4.

3.2. Limited, No Assurance, and Consultancy reports.

There was one consultancy review and two Limited reports issued.

3.3. High or Medium recommendations not agreed by management

Two recommendations that were not agreed by management were referred to the Internal Control Board. They delegated the decision to the relevant Executive Director (ED) to assess the risk / cost. The next ICB is in January.

3.4. Follow up reviews

There were four follow up were issued. Of the recommendations followed up, 36% were not implemented at the time of the review. This performance is

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weaker than previously reported and higher risk as focused on consultancy and limited or no assurance reviews.

3.5. Management progress against recommendations made

Of the 108 open recommendations, 25 (23%) were recorded as overdue. In addition, 23% of open recommendations are currently taking 12 months or more to implement.

3.6. Types of controls for recommendations made

Based on the nine reports issued since the last meeting, it appears that the majority of recommendations were made within the areas of Governance and Compliance (Statutory / Legal).

There was only one recommendation made relating to the separation of duties. However, this is not surprising as the core financial audits are yet to be finalised and typically, if necessary, they would be made in these audits.

3.7. Schools - audit plan, progress on recommendations and follow-up reviews

The schools plan is underway, with 52% of the plan to at least the start of fieldwork stage. There were six school reports finalised since the last meeting. Although the some schools are having to be rescheduled due to available internal audit resources, they will all be audited by the end of March 2018.

There were no follow-up reviews issued since the last meeting.

Of the 143 open recommendations, 87 (61% were overdue). This is an increase on the last meeting, but the same percentage as this time last year.

3.8. Any other business

Staff turnover with both in-house and contractor and the need to support the Oracle programme have resulted in some delay to the progress of the plan.

A new audit management and action tracking system is being implemented.

4. Background

4.1. Internal Audit is a statutory service. Its main priority is to provide management and members with independent and objective assurance on the control environment within the Council.

4.2. The internal audit service consists of an in-house team that is supported by external service providers.

4.3. This details in this report for the 2017/18 work are as at the 24 November 2017.

5. Progress against the corporate internal audit plan

5.1. The 17/18 plan is now underway and the core financial audits have started. The table below shows the status of the plan as at 24/11/17.

5.2. The status of the plan against last year (also 67 reports) shows that the number of final and drafts reports are up on last year by eight reports.

5.3. However, the ToR (Terms of Reference) and Fieldwork stage is down by 20. This may be down to stricter timing in the issuing the ToR. It was found that the

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ToR was issued too far in advance of testing or known resources, making the contractor miss some of the Performance Indicators. As such, it was agreed that they only issue the ToR a week nearer to starting the fieldwork. This makes the table below a more realistic snap shot of the plan.

5.4. Of the 37 still not yet started:

Five have had pre-audit meetings, with a further six due by the end of November,

Nine are core financial audits which are expected to have started by beginning of January,

Four are IT audits and of these, two are not able to start until the Oracle Cloud project is implemented.

Nine have been allocated and are due to start in either qtr. 3 or 4

The remaining 10 have not yet been allocated, subject to resource issues currently being faced by the both in-house and contractor teams (see section 12 for further details). The resourcing position is being monitored and decisions on how to progress these audits are pending.

5.5. There were nine audits finalised since the last meeting. The detailed status plan can be found in appendix 1, and the executive summary for the Consultancy and Limited reports can be found in appendix 2.

Audit (Corporate) Date of

Final

Audit

Opinion

Follow

up due

Recs. Made

H M L

Pre Contract and Tendering 24/11/17 Limited May 18 4 5 -

Monitoring of Lewisham Homes

Management Agreement 24/11/17 Satisfactory N/A - 4 1

Blue Badges, Freedom Passes,

Discretionary Passes and Taxi Cards 26/10/17 Substantial N/A - 1 1

IR35 - Off Payroll Engagements 17/11/17 Satisfactory N/A - 2 -

Monitoring of Child Care Provider 17/10/17 Limited Apr 18 2 5 -

Facilities Management - Contract

Management 10/10/17 Satisfactory N/A - 8 3

Libraries - Partnership 29/09/17 Satisfactory N/A 1 3 1

Adult Social Care - Peer Review

Action Plan 26/09/17 Substantial N/A - 2 4

MASH Arrangements (CYP) 28/09/17 Consultancy Mar 18 1 7 3

Original

Plan

Extra

Audits

Dropped

Audits

Current

Plan

Not Yet

Started

ToR /

Field

work

stage

Reports

at Draft

Final

Reports

65 8 (6) 67 37 12 7 11

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5.6. Cancelled / Deferred

Community Health Care Pathway - cancelled as separate third party work being conducted on which assurance can be placed.

MASH arrangement (Adults) - not yet set up. Deferred until set up

New Caseware system - not yet in place, deferred.

5.7. Additional – there were no additional assurance or consultancy work required. However, internal audit has sat in on the Oracle Cloud Project providing advice on controls and risks to the system. In terms of resource commitment this has been the equivalent of two audits to date and will likely require the same again before go live in April 2018. This is ongoing work, will not result in a formal report, and will impact on the resourcing considerations noted at 5.4.

6. Limited, No Assurance, and Consultancy Corporate reports

6.1. There was one consultancy review and two Limited reports issued since the last meeting. The executive summaries for these reports can be found in appendix 2.

MASH Arrangements - Consultancy

Pre Contract and Tendering Arrangements - Limited

Monitoring of Child Care Providers - Limited

7. High or Medium recommendations not agreed by management

7.1. Where a high or medium recommendation is not agreed by management, the recommendation goes before the next Internal Control Board (ICB) for the final decision.

7.2. ICB decide if they accept the risk of not implementing or agree that it should be implemented. Where they agree it should be implemented, the recommendations are monitored in the normal way. Where ICB do not agree to implement the recommendation, they are then reported at the next Audit Panel meeting.

There are currently two recommendations not agreed by management that

were referred to the Internal Control Board. They delegated the decision to the relevant Executive Director (ED) to assess the risk / cost. This was outstanding at the last ICB meeting and chased. The ED decision, when confirmed, will be reflected in the monitoring of recommendations in the usual way.

8. Follow-up reviews

8.1. Internal audit follow-up only those reports with a Limited or No Assurance opinion, or Consultancy review. This is done six months after the final report.

8.2. However, internal audit reserve the right to follow-up on any audit or any individual recommendation if required.

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8.3. The table below lists the follow-ups conducted since the last meeting, showing the number of implemented, in progress and not implemented. It should be noted that some of these follow-ups were overdue, as the service transitions to from the old follow-up process.

Audit Date of follow up

Implemented In Progress

Not Implemented

Accounts Payable 24/11/17 6 4 4

IT backup and BCP for

Adult Social Care System 16/10/17 1 - 2

Prepaid Cards 05/10/17 - 3 5

Food Hygiene Safety and

Standards 30/10/17 1 4 -

Total 8 11 11

8.4. The table shows that 36% of recommendations were not implemented in full at the follow-up review, and 64% either in progress or implemented.

8.5. This is a poorer performance then previously reported for all follow-ups, perhaps reflecting that the consultancy and limited or no assurance reports are highlighting more challenging issues. However, this also makes getting the consultancy and limited or no assurance high and medium recommendations completed as a priority to maintain the integrity of the Council’s control framework.

9. Management progress against recommendations made

Overdue, Re-occurring and reopened recommendations

9.1. The table below shows the last rolling year results for overdue, reopened, and reoccurring recommendations. It also shows the percentage of overdue recommendations to open ones as at noon on the 24 November.

9.2. To accompany the table, appendix 3 lists the individual audits with recommendations that are either:

Overdue (due date has passed)

Re-occurring core financial recommendations, or

Recommendations were re-opened at the time of the follow-up.

Month of

meeting

Current no.

of open recs

No. of

overdue recs

No. of recs

that have

been re-

opened

No of re-

occurring

core

financial rec

Percentage

of overdue

recs to open

Dec 17 108 25 12* 12 23%

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Month of

meeting

Current no.

of open recs

No. of

overdue recs

No. of recs

that have

been re-

opened

No of re-

occurring

core

financial rec

Percentage

of overdue

recs to open

Sep 17 162 54 18 22 33%

May 17 146 22 2 28 15%

Mar 17 123 26 8 9 21%

Dec 16 107 26 10 13 24%

*does not include any follow ups issued after noon on 24/11/17 that may need to be reopened

9.3. Compared to the last period this shows an improvement and a similar position compared to the same period a year ago. The ICB has emphasised the need to Directorates to receive the monthly internal audit reminder and summary report on open recommendations and progress the implementation of agreed actions.

Aged analysis report

9.4. This age analysis for recommendations is worked out by using the current due date for each recommendation against the date of the final report.

Month

of

Meeting

No. of

recs

under 3

mths

No of

recs 3

under 6

mths

No of

recs

from 6+

to 9

mths

No. of

rec 9+

to 12

mths

No of

recs 12+

to 18

mths

No of

recs

over

18+

mths

% of

recs

over 12

m

Dec 17 14 29 25 15 8 17 23%

Sep 17 48 32 41 10 24 7 19%

Jun 17 62 26 30 11 7 10 12%

Mar 17 30 27 12 31 19 6 20%

9.5. The table above shows that 23% of open recommendations have been open for over one year and remain to be completed. This is an increase of the 19% reported at the last meeting.

9.6. It should be noted that they may be some recommendations that are legitimately due in over one year, such as those dependent on procurement and implementation of a new system.

9.7. Those recommendations over 12 months or more are flagged by internal audit for discussion at the monthly DMT meetings.

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10. Types of controls for recommendations made

10.1. It was agreed that audits conducted from 2017/18 will record the types of controls they relate to for High or Medium recommendations made. The table below are from the nine reports issued since the last meeting.

10.2. Please note, the categorising of recommendation to control type can be subjective. Some recommendations may also cover more than one control issue. In addition, the same recommendation can be made in more than one audit (i.e. procedures), but will only show once in the table.

Control Type Recommendation

Governance Monitoring of agreed actions

Progress updates to be presented at next board

meeting

Set up KPIs and approve reporting schedule

Regular meetings to be held

Deductions for not meeting KPI should be made

Documentations of meetings to be maintained

Timescales and status action required

Spot check verification on service quality

Strategy review required and new KPI needed

Compliance / Legal /

Statutory

SLA / Premises management agreements to be

formally agreed

Ensure non-disputed payments are made within

30 days

Chase contractor for signed contract variations

Progress maintenance programme of statutory

inspections

Complete IR35 assessment checks on new

suppliers, prior to setting them up on the FMS

Periodic review of each service area rather than by

exception

Review contract register

Public Services Social Value Act 2012 to be

included in procurement exercises

Due diligent checks to be performed prior to award

Contracts over £25k to go on Contractors Finder

IT Appoint systems administrator to approve access

Security of access review in light of agile working.

DPA IT security review required

Information sharing agreement to be updated to

make reference of the new GDPR

Other Visit sites as required, documenting results.

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Control Type Recommendation

Ensure access is granted to Asset management

system.

Complaints feedback is maintained

Split contracts into lots to aid SME to tender.

Offers to complete declaration of interest forms

Procedure Procedures to be maintained and available

Ensure that business case are in place

Policy Policies to be updated

Authorisation Sign off budget each month

Reconciliation Reconcile inventory with actual assets

Separation of Duties Tenders to be opened by an independent verifier

11. Progress against schools’ internal audit plan

11.1. The table below represents the status of the schools’ audit plan for 2017/18. All the school visits are booked up and will be completed by year end by the in-house team and Royal Borough of Greenwich. The status of the schools’ plan or 2017/18 can be found in appendix 4.

Original

Plan

Extra

Audits

Dropped

Audits

Current

Plan

Not

Started

Field-

Work

stage

Draft

Reports

Final

Report

27 - - 27 13 3 3 8

11.2. There were six school audits finalised since the last meeting.

Audits (Schools) Date of Final Audit Opinion Recs. Made

H M L

Greenvale Special School 10/10/17 Substantial - 5 10

Kelvin Grove School 22/11/17 Substantial - 8 4

Haseltine Primary School 28/09/17 Substantial - 4 5

John Ball Primary School 26/09/17 Satisfactory - 9 9

Perrymount Primary School 13/09/17 Substantial - 7 6

St John Baptist CE Primary School 19/10/17 Substantial - 5 3

School Recommendations

11.3. The table below shows the status of open High and Medium school recommendations as at the 24/11/17. The percentage of overdue to open

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recommendations is 61%, which is an increase since the last meeting and the same percentage as this time last year.

11.4. The status of the individual schools were they are overdue can be found in appendix 5.

Month of

meeting

Current no. of open

recs No. of overdue recs

Percentage of

overdue recs to open

Dec 17 143 87 61%

Sep 17 153 70 46%

May 17 141 82 58%

Mar 17 107 41 38%

Dec 16 95 58 61%

School follow up reviews

11.5. There were no school follow up reviews issued since the last report.

12. Any other business

12.1. Resources have been an issue for both the in-house team and the Contractor in the last few months due to higher than expected staff turnover.

12.2. The in-house team had two Principal Auditor vacancies (out of three posts). The recruitment process for these posts was completed in October. One of the successful candidates will start at the end of January and the other hopefully in February following completion of the clearance process.

12.3. The London Borough of Croydon Framework was up for tender this year. The results of this tendering exercise were published on 24 November, with the contract awarded to Mazars as the incumbents subject to a satisfactory stand still period.

12.4. A new Audit Management Software system, with action tracking (recommendations) has been procured and is being installed for use from 2018. The benefits of this system will be to cut down on administration, process duplication and make in-house team more productive.

12.5. The audit planning process is underway, with internal audit meeting with the Heads of Service. Internal audit will attend the Directorate Management Team in February to discuss the plan for 2018/19. This will then be reported to the Audit Panel in March 2018.

13. Legal implications

13.1. There are no legal implications arising directly from this report.

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14. Financial implications

14.1. There are no financial implications arising directly from this report.

15. Equalities implications

15.1. No direct equalities implications have been identified, in terms of adverse impact, with respect to the Council’s obligations under the Equality Act 2010

16. Crime and disorder implications

16.1. There are no crime and disorder implications arising directly from this report

17. Environmental implications

17.1. There are no specific environmental implications arising directly from this report

18. Background papers.

18.1. There are no background papers.

If there are any queries on this report, please contact:

David Austin, Head of Corporate Resources, on 020 8314 9114, or email him at: [email protected]

mailto:[email protected]

Appendix 1 – Corporate audit plan and progress for 2017/18

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KEY - CF = Core Financial IT - Information Technology CT = Contract GEN = General Corporate Audits

Type Name of Corporate Audit ToR F/W

Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

CF Payroll 17-18 (Core Financial Audit)

CF Pensions for LGPS and TPS 17-18 (Core

Financial Audit)

CF Treasury Management 17-18 (Core

Financial Audit)

CF Budget Monitoring 17-18 (Core Financial

Audit)

CF Capital Expenditure 17-18 (Core Financial

Audit)

CF Main Accounting 17-18 (Core Financial

Audit)

CF Non-Current Assets 17-18 (Core Financial

Audit)

CF Housing Benefit 17-18 (Core Financial

Audit)

CF Direct Payments 17-18 (Core Financial

Audit)

CF Payments to Adult Care Providers 17-18

(Core Financial Audit)


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Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

CF Accounts Payable 17-18 (Core Financial

Audit)

CF Accounts Receivable 17-18 (Core Financial

Audit)

CF Banking 17-18 (Core Financial Audit)

CF Client Contribution for Care Provision 17-

18 (Core Financial Audit)

CF Council Tax 17-18 (Core Financial Audit)

CF NNDR 17-18 (Core Financial Audit)

CF Payments to Care Provider and Foster

Carers for Looked After Children 17-18

(Core Financial Audit)


Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

IT Controcc System

IT Aims upgrade

IT Ash (Debt recovery) Feeder System


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Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

IT IT Helpdesk - Monitoring and escalation

IT Tribal System

IT New HR / Payroll IT systems

IT Oracle - Financial Replacement System


Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

CT Pre contract and Tendering 24/11/17 Limited 4 5 -

CT Monitoring of Child Care Providers 17/10/17 Limited 2 5 -

CT Facilities Management (FM?) - Contract

management 10/10/17 Satisfactory - 8 3

CT Libraries 29/09/17 Satisfactory 1 3 1

CT Monitoring of Lewisham Homes

Management Agreement 24/11/17 Satisfactory - 4 1

CT Parking Contract

CT Homecare Service


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Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

CT Health Visitor Contract

CT Reed Agency

CT Catford Regeneration Partnership Ltd

(CRPL)

CT Procurement Arrangements


Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

GN IR35 - off payroll engagements 09/11/17 Satisfactory - 2 -

GN New MASH Arrangements (CYP) 28/09/17 Consultancy 1 7 3

GN Blue Badges, Freedom Passes,

Discretionary Passes and Taxi cards 26/10/17 Substantial - 1 1

GN Adult Social Care Peer review action plan 26/09/17 Substantial - 2 4

GN Key Performance Indicators (KPIs) and

Departmental Service Plans. 21/07/17 Consultancy - 8 1

GN Apprenticeships, Graduates and other

Professional Training Schemes

18/07/17 Substantial - 2 1


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Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

GN Homelessness

GN Youth offending

GN Garden waste service

GN FOI / DPA

GN General Data Protection Regulation

Preparation

GN Initial Contact, Information, and Advice &

Assessments –Adults

GN Hand over from Hospital Discharge

Neighbourhood team.

GN Disability Facilities Grant

GN Door2Door

GN Decant processes

GN Rogue Landlords

GN Governors Support

GN Adoption Process


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Started

F/W

Ended

Exit

Meeting

Held

Draft

report

Final

Report

Assurance

Level H M L

GN Children Looked After and Achieving

Permanence (Adoption and Care Leavers

experiences)

GN Children who need help and protection

GN Early Years 30hrs +

GN Fostering Arrangements

GN SEN Process

GN Procurement Cards

GN Risk Framework

GN VAT Audit

GN Grants (Large)

GN Grants (Small)

GN Advice and support of HR / Recruitment

process

Appendix 2 – Corporate No Assurance, Limited and Consultancy Executive Summaries

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18


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Appendix 3 - Status of corporate recommendations.

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Name of Audit (Corporate) Opinion Final Report Date Recs Overdue Re-opened at F/up Re-occurring (core only)

Accounts Payable 2016-17 Limited 16/03/17 3 1

Accounts Receivable 16-17 Limited 18/05/17 1 3

Adult Social Care System - Back up and BCP

Limited 04/04/16 2

Appointeeship and Deputyship 15-16 Satisfactory 07/06/17 1

Budget Monitoring and Setting 2016-17

Substantial 03/03/17 1 1

Client Contributions to Care Provision 16-17

Satisfactory 24/05/17 1

Children’s Centres Contract Management

Limited 14/04/16 1 1

Compliance with DPA 1998 Satisfactory 04/05/16 2

Direct Payments 16-17 Satisfactory 05/05/17 2 2

Food Safety Hygiene and Standards Satisfactory 27/05/17 2

Main Accounting 16-17 Satisfactory 29/12/16

Multi-Agency Safeguarding Hub Arrangements (MASH) CYP

Consultancy 28/09/17 4

Appendix 3 - Status of corporate recommendations.

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Name of Audit (Corporate) Opinion Final Report Date Recs Overdue Re-opened at F/up Re-occurring

(core only)

Non Current Assets 16-17 Satisfactory 24/05/17 2

Payments to Adult Care Providers 2016-17

Satisfactory 05/05/17 1 3

Payments to Care Providers and Foster Carers 2016-17


Prepaid Cards 16-17 Substantial 17/03/17 2

Processes for Payments to Main Providers (Child)

Consultancy 14/06/16 3 2

Public Access to Information Satisfactory 04/05/16 1

Public Health – Statutory Services 15-16


SharePoint 14-15 Satisfactory 13/10/15 2

South London and Maudsley NHS (SLaM)

Satisfactory 14/07/15 1

total 25 12 12

Appendix 4 – Schools audit plan and progress

22

Name of Corporate Audit F/W

Started F/W Ended

Draft

report

Final

Report

Assurance

Level H M L

St John Baptist CE Primary 19/10/17 Substantial - 5 3

Greenvale Special 10/10/17 Substantial - 5 10

Childeric Primary 24/07/17 Substantial - 3 8

Haseltine Primary 28/09/17 Substantial - 4 5

Downderry Primary 26/07/17 Satisfactory - 9 7

Perrymount Primary 13/09/17 Substantial - 7 6

John Ball Primary 26/09/17 Satisfactory - 9 9

Kelvin Grove Primary 22/11/17 Substantial - 8 4

New Woodlands

St Saviour's RC Primary

Holy Trinity CE Primary

All Saints CE Primary

Brent Knoll School

Eliot Bank Primary

Baring Primary

Beecroft Garden Primary

Appendix 4 – Schools audit plan and progress

23

Name of Corporate Audit F/W

Started F/W Ended

Draft

report

Final

Report

Assurance

Level H M L

Brindishe Lee Primary

Coopers Lane Primary

Elfrida Primary

Gordonbrock Primary

Grinling Gibbons Primary

St Bartholomew's CE Primary

Sir Francis Drake Primary

St George's CE Primary

St James' Hatcham CE Primary

St William of York Catholic Primary

St Winifred's Primary Catholic Primary

Appendix 5 – Status of schools recommendations

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Name of Audit (Schools)

Opinion Final

Report Date

Recs Overdue

Clyde Nursery 16-17 Satisfactory 25/11/16 1

Downderry Primary 2017-18 Substantial 26/07/17 3

Horniman's Primary16-17 Satisfactory 01/06/17 4

Lucas Vale Primary 16-17 Limited 01/06/17 6

Marvels Lane Primary16-17 Satisfactory 17/03/17 7

Our Lady and St Philip Neri RC Primaryl 15-16 Satisfactory 04/02/16 1

Prendergast - Hilly Fields 15-16 Satisfactory 29/07/16 5

Prendergast - Vale School 15-16 Substantial 29/07/16 3

Rangefield Primary School 16-17 Satisfactory 06/02/17 1

Rathern Primary 16-17 Substantial 22/01/17 1

Sandhurst Infants 16-17 Substantial 28/02/17 2

Sandhurst Junior 16-17 Satisfactory 15/03/17 4

St Augustine's Catholic Primary 16-17 Substantial 15/03/17 1

St James Hatcham Primary 14-15 Satisfactory 26/02/15 1

St Joseph’s School 16-17 Satisfactory 10/02/17 1

St Stephen’s CE Primary 16-17 Satisfactory 15/12/16 3

Stillness Infants School 16-17 Substantial 14/03/17 2

Torridon Infant & Nursery School 16-17 Satisfactory 16/03/17 5

Torridon Junior 16-17 Satisfactory 16/03/17 1

Turnham Primary 13-14 No Assurance 31/07/13 2

Turnham Primary 16-17 No Assurance 04/07/17 33

TOTAL 87

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