InterCall OverviewName : Arjun Dutta

Job Title : Business Development Manager- Delhi

Email : arjun.dutta@intercallapac.com

Contact : +91 9650 433 500

Date : October’ 2010

Agenda

• Introduction

• Products & Services Overview

• Account Implementation & Management

• Questions &Comments

Introduction

• Our goal:

+ Help people all over the world create stronger connections and achieve success.

• Making it happen:

+ Provide more product options on proven platforms supported by more personal attention.

Word on the Street

Asia Pacific Conferencing & Collaboration Service Provider of the Year Award

InterCall received Frost & Sullivan’s 2008, 2009 & 2010 Asia Pacific Conferencing & Collaboration Service Provider of the Year Award for demonstrating outstanding

service delivery and performance within the ICT industry, above and beyond our competitors across the Asia Pacific region.

5

5

Global Market Leader

InterCall is currently the #1 and largest conferencing service provider in virtually every major market around the globe.

Source: Wainhouse Research, 2010 market positions

Products & Services Overview

Audio Conferencing

• Reservationless Plus

• Operator-Assisted

• Event Services

• Add-On Tools & Technology

Video Conferencing Full and Reservationless video

• ISDN, IP and satellite bridging

• Video-to-web streaming

• Reservationless connection platform

• Managed services

• Room rental

• Equipment sales

Web Conferencing• Microsoft® Office Live

Meeting 2007

• Cisco WebEx™ solutions:• Cisco WebEx Meeting Center• Cisco WebEx Event Center®

• Cisco WebEx Training Center• Cisco WebEx Support Center

Audio Conferencing

+ No reservations, no time limits and no operators

+ Control your conference commands with the touch of button from your telephone keypad

+ Customize features for all or just one of your calls

Reservationless-Plus

List available keypad commands

Operator Assistance – Conference

Operator assistance – Individual

Dial-out to a participant

Begin/end conference record

Change entry/exit method (recordings, tones, silence)

Private roll call

Mute/Unmute – group (all lines except leader’s)

Mute/Unmute – individual

Lock/Unlock conference (including Operator)

Allow/disallow conference continuation

Participant count

*1

*3

*4

*5 #5

*7 #7

*8

*2

*0

00

*6 #6

*#

**

Keypad Commands

Operator-Assisted and Event Services

Surround the Call + Voice Broadcast

+ Recurring Call Scheduling + Voice Talent & Custom

Script

+ Assistance from an expert and knowledgeable operator throughout your entire call

+ Professional handling and management of all your call's details.

+ Multiple entry options to make it easy for participants to join the conference

+ Add extra features like Q&A, recording or transcription

+ Marketing: conduct online lead generation seminars or launch new products to media and analysts

+ Training: provide interactive training sessions for employees, partners and customers

+ Corporate Communications: deliver important company-wide announcements or interdepartmental conferences

+ Investor Relations: execute quarterly earnings calls with investors, analysts and media

Add-On Tools & Technology

InterCall Unified Meeting (IUM)

+ Schedule and Invite participants via Outlook or Lotus Notes calendar

+ Integration with Reservationless-Plus Conferencing

+ Dial-out to leader and participants

+ Customizable Meeting Interface

+ Conference Security

Mobile Assistant & Outlook Plugin

+ Gives customers a tool to initiate, join and manage conference calls from multiple mobile devices

+ Supports up to 128 conference profiles for your most common conferences

+ Applications allow users to configure buttons to automatically dial into audio conferences with a single click

Quickly and easily create, edit and schedule meetings with pre-determined conferencing information right from your Outlook toolbar.

Web Conferencing

+ Create custom slides by adding text, whiteboard, web pages, polling or snapshots to your PowerPoint® slide deck

+ Breakout Rooms

+ Seamless integration with other Microsoft Office applications

Microsoft Office Live Meeting

Cisco WebEx Centers

• Documents, applications, desktops sharing

• Rich multimedia with multipoint video

• Integrated telephony and VoIP• On-demand record, edit and

playback • File transfer

Core Meeting Features

+• Custom registration• Breakout rooms & Hands-on lab• Training specific tools• Integrated testing• Multiple roles• LMS integration

Core Meeting Features

+• Customized registration fields• Custom enrollment options• Custom email templates• Interactive Q&A• Lead scoring and reporting• Polling

Core Meeting Features

+• Click To Connect• System info• Reboot/reconnect• Advanced file transfer• Log on as an administrator• Unattended machine control

+ Control your Reservationless-Plus audio conference via the WebEx MeetingCenter interface

+ Engage participants using a Video webcam

+ Use the UCF Toolkit to share multimedia files like Flash, Video, Audio, and Web pages during your presentation

Cisco WebEx Centers: Reservationless-Plus Integration

Video Conferencing

Face-to-face meeting without leaving your office

+ Conduct focus group and bring products to market faster without losing the face-to-face experience

+ Audio Add-On

+ Continuous Presence – view all participants simultaneously on same screen or customize to your fit

+ Online Video Reservations

InterCall Video Conferencing

Worldwide Room RentalWe have access to over 10,000 rooms

for Video Conferencing worldwide – you can rent public video conference

room on an as-needed basis

Account Implementation and Management

Account Implementation

Welcome Pack includes:

- Account information such like Conference Code, Leader PIN & Dial-In Numbers

- Step-by-Step Product Instructions

- Important resources such as Customer Service numbers and Sales Representative information

Instant E-Notification

Followed by physical wallet cards mailed to

each user

Account Implementation

• User Names Provided

Account Management: InterCall Online (IOL)

• Single sign-on access to all services

• Online reservations, reports and account information

• Multiple versions for brand specific and region support

• Improve the productivity of your meetings?

• Ensure your meeting participants retain 80% of what you discuss?

• Reduce your travel budget?

• Get people together within 20 seconds?

• Show them what you mean and look them in they eye to ensure they get it?

• Start and join a meeting with a single-click?

What If You Could…

Questions, Comments, Thoughts…