infrastructure recovery services – e-mail recovery solution (emrs)

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© 2002 IBM Corporation

Business Continuity and Recovery Services


Infrastructure Recovery Services – e-mail recovery solution (EMRS)

Lou RomanoIBM Global Services Global Service Offering ManagerBusiness Continuity and Recovery Services


Business Continuity and Recovery Services © 2005 IBM Corporation2

Discussion Topics

Value Proposition Challenge of Current Environments Market Validation E-mail will fail Traditional Recovery Solutions Communication continuity How it works Benefits - The Easy Requirement Wrap up



E-mail Recovery Solution (EMRS)

EMRS provides 60-second e-mail continuity

No matter what happens to your physical facilities, data center(s), servers, software, network connectivity or even IT staff, IBM’s E-mail Recovery Solution (EMRS) ensures that e-mail will always be up and running. With EMRS, e-mail between company executives, staff and employees, customers, prospects, and suppliers, will always work.

The EMRS Value Proposition



The Challenge of Current Environments

The Challenge… E-mail has evolved to an enterprise wide, mission-critical application -- but

most organization’s recovery solutions do not meet current business continuity requirements Management presumes e-mail is highly available Significant impact on business operations:

Revenue Productivity Reputation

“Can’t recover if you can’t communicate”

Current Solution… Implement a high availability email recovery environment

Typically, these solutions are too costly and complex to implement and maintain Traditional replication solutions require redundant infrastructure, complex

recovery procedures and highly skilled staff. Management, maintenance and testing of these solutions taxes valuable

resources Viruses and database corruption issues still pose a significant risk.



Meta Group Survey: E-mail v. Phone



Market Validation - the need to communicate

E-mail has become mission-critical High availability e-mail is complex and costly to implement and

maintain– Replication solutions require high overhead

– Traditional high-end solutions still pose a significant risk

Current e-mail recovery PLANS typically do not meet business continuity objectivesA new and better approach…

Deployed in less than one day Minimal human resource utilizationActivation on demand = Immediate RTOTransparent fail-over to existing Corporate email addressesSecure and reliable: hosted at an IBM locationEmergency notification for employees



E-mail Will Fail

E-mail has become the #1 most critical enterprise application… ….but is not highly reliable today

E-mail Outages Have Real Costs

E-mail Will Fail

A 5,000 person health care provider lost $3 million during 8-hour outage when IT staff accidentally shut down data center power

Five financial services firms were fined a total of $8.25 million for failure to protect and preserve e-mail communications

A 2,000 person national law firm CIO estimates a recent e-mail outage cost the firm $100,000/hr in lost revenue and productivity

A national financial services lost $6 million from virus-related e-mail outage plus damage as retail financial planners lost access to calendar used to track customer appointments

Fact: 74% of e-mail systems will fail in the

next 12 months



EMRS – Traditional approach

IBM EMRS provides the only solution for 60-second e-mail continuity

IBM provides an effective, innovative approach to e-mail continuity:

IBM provides world-class secure, trustable hosting & delivery

Priced like insurance: a fraction of the cost of complementary DR alternatives

Dependable Continuity Transparent Activation Automated Synchronization Designed for Immunity Quick Installation



High Availability of E-mail

When e-mail fails, companies need strategies for recovery and continuity

EMRS Provides E-mail Continuity in 60-seconds



How EMRS Works

EMRS provides simple and effective e-mail continuity in 5 steps



EMRS features

EMRS is a stand-by e-mail system that ensures continuous access to e-mail

E-mail & BlackBerry ContinuityImmediate fail-over messaging system provides e-mail & BlackBerry access despite any type of problem in your primary system

Transparent ActivationActivate in 60-seconds and communicate: completely transparent to outside users

Automated SynchronizationAutomatically “syncs” corporate directories, user accounts, contacts, calendars, and distribution lists to secure IBM data centers

Designed for ImmunityLinux-based system provides immunity from viruses and database corruptions that may cause downtime in the primary system

Quick RecoveryAutomatically moves all sent and received e-mail on EMRS to the primary system after recovery

IBM E-mail Recovery Solution



How it works: before activationEasy to Install• Customers install proprietary

Synchronization Manager which keeps the EMRS “in sync” with the primary messaging system

• Installation = less than 15 min’s• “Smart replication” requires a

tiny fraction of bandwidth compared to traditional solutions (5Mb per 1000 seats)

• Replicates high-value mailbox contents such as Personal Contacts (selective archive replication in near future)

• 128-bit encrypted data transfers

Easy to Test• Test as often as you wish with

a simple, pre-defined Testing Best Practice

• Execute “complete” or “partial” tests



How it works: during activation

EMRS performs multi-channel device notification

• Notification messages, directions, and critical information sent to cell phones (SMS), pagers, RIM, alternate email addresses, etc.

Employees access email from any web browser

• Home, temporary offices, Kinko’s

• Transparent failover to rest of world

• Use original email addresses

• 128-bit SSL encrypted• Users can be

authenticated with SecureID or passwords



How it works: after deactivation

After disaster, allmessages sent andreceived on EMRS are migrated back to theproduction mail system• EMRS RecoveryManager

automatically exports messages from EMRS to the primary messaging system

• Fully automated: no .PST files or complex Microsoft utilities

• Archives a log of all EMS message traffic to meet regulatory compliance requirements

• 128-bit SSL encrypted



Business Case for E-mail Recovery

The financial advantages of avoiding costly e-mail downtime: Reduced risk to e-mail-based revenue and customer transactions

Increased end-user productivity

Increased customer service and support levels

Reduced negative impact to brand reputation

Reduced RTO for the E-mail Recovery Solution

Nearly instantaneous activation (<two minutes)

No need to implement a costly high availability solution where the primary business reason is communication



The Financial Case for The Financial Case for IBM’s E-mail Recovery IBM’s E-mail Recovery

SolutionSolution



E-mail recovery made easy....

Continuous e-mail means communication– Fail-over is transparent to the outside world

– Employees continue to receive email from customers, partners and fellow employees

– Customers see no difference in email from the company - same look and feel...

Easy to implement– Automatically “syncs” with corporate directories

– Can be deployed in less than one day

Easy to fit into your environmentMultiple system support:

– MS Exchange– Lotus Notes– HR systems– XML files



Benefits, Con’t...

Easy to activate: Employee Notification and Reporting– Notifies employees of disaster through multiple channels: SMS (cell phone),

Blackberry, pager, Personal email addresses (Hotmail, Yahoo!)

– Provide reports on EMRS usage

Secure– Client access over 128-bit SSL

– Not typically susceptible to Exchange or Domino specific viruses or poison pills

– Secure ID available as an authentication option

Easy to make it a part of your continuity plan– Allows regular testing

– Built-in monitoring of operational readiness

– Automatic archiving of all messages sent during activation



Wrap up...

E-mail protection: Designed to help enterprises deal with a range of scenarios…– Technology: line cut, hardware or server outage, software glitch, migration

– Natural: flood, fire, typhoon, earthquake

– Man-made: virus, Spam, Dos attack, terrorist attack

…with a secure, easy-to-use e-mail protection continuity system…

– Rapid fail-over: within minutes of declaration

– Transparent to clients, partners, the outside world

– Fully automated directory sync with primary email system

– Seamless restoration of emails to the production email system post-disaster

– Easily tested on a regular basis

– Hosted with IBM … Message - Easy to implement; Easy to manage; Easy to Deploy…



New Offering – Launch 2Q 2005…



ActiveMailbox for EMRS - Exchange

ActiveMailbox provides direct access to your e-mail inbox during an outage

Access Historical E-mailDirectly access historical Microsoft Exchange e-mail (including sent, received & internal mail) during an EMRS activation.

Balance Cost v. ContinuityControl whether each user has access to 90, 60, 30, or 7 days of historical e-mail or no history at all.

Manage Security and RetentionEvery message is securely transported and stored with full encryption and deleted and permanently deleted at the end of your specified retention period.

Quick Installation, No Upfront CostsEMRS and ActiveMailbox can be deployed in hours and don’t require investment in expensive hardware, software, storage, or deployment services.

Dependable ContinuityActiveMailbox is part of EMRS, so it’s always ready to activate within 60-seconds during any type of outage.

IBM EMRS ActiveMailbox



Contacts

Louis A. Romano

IBM Global ServicesService Offering Manager, E-mail Recovery SolutionBusiness Continuity and Recovery Services Tel: (203)- 486 6145Internet: [email protected]

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Infrastructure Recovery Services – e-mail recovery solution (EMRS)

Lou RomanoIBM Global Services Global Service Offering ManagerBusiness Continuity and Recovery Services

infrastructure recovery services – e-mail recovery solution (emrs)

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