infrastructure management services

Outsourcing of Infrastructure Outsourcing of Infrastructure Management Services Management Services

& & Business OpportunitiesBusiness Opportunities

Ravi Roshan_07030241026_SCIT-ITBM(2007-09)Ravi Roshan_07030241026_SCIT-ITBM(2007-09)

Analysis of the topic:Analysis of the topic:

Scope Scope ObjectiveObjective

Business Scope of IMS Outsourcing

Recent developments in future trends

Marketing Strategies in the sector

Target market for IMS providers

Defining rules and need of outsourcing

Penetrating into the market

Evaluating new trends in market

Analysis of the topic:Analysis of the topic:

MethodologyMethodology

Primary DataPrimary DataSecondary DataSecondary DataVerification of SourceVerification of Source

Analysis of the work done:Analysis of the work done:

Infrastructure Management Services –An IntroductionInfrastructure Management Services –An Introduction

Market Analysis & Business OpportunitiesMarket Analysis & Business Opportunities

Evaluating AlternativesEvaluating Alternatives

Purposed SolutionsPurposed Solutions

Compliances & Audit ServicesCompliances & Audit Services

Learning & ConclusionLearning & Conclusion

ReferencesReferences

IMS may include: help desk IMS may include: help desk services, asset and configuration services, asset and configuration management, desk side support, management, desk side support, network management, server network management, server management, security management, security management, application management, application monitoring, end-user computing monitoring, end-user computing and data centre management.and data centre management.

Outsourcing of these services are Outsourcing of these services are done based on various needs, done based on various needs, situation and other compelling situation and other compelling factors.factors.

A typical IMS provider offer A typical IMS provider offer following services under the following services under the umbrella of “Infrastructure umbrella of “Infrastructure

Management Services”.Management Services”.

•IT Infrastructure Designing and IT Infrastructure Designing and Management servicesManagement services•Network Infrastructure Network Infrastructure

ManagementManagement•Security Infrastructure Security Infrastructure

ManagementManagement•Remote Infrastructure Remote Infrastructure

ManagementManagement

Market Analysis & Business Opportunities:Market Analysis & Business Opportunities:

Source : Zinnov-A management consulting firm Source: http://www.cisco.com/en/US/technologies/collateral

/tk869/tk769/white_paper_c11-466573.html

1. Close to 50 percent of organizations planning to offshore multiple service lines in the next 12 months were likely to consider new vendors. There is a need for one-stop partners with wider portfolios.

2. Over 87 percent of respondents planned to increase the IT global sourcing spends in the next 12 months

3. On an average, organizations were likely to increase their offshore outsourcing spend by 34 percent

The big spenders: Percentage of respondents planning to increase spends:

Manufacturing: 80 percent. Of these, 50 percent plan to outsource IT infrastructure Pharmaceutical: 75 percent. Of these, 75 percent plan to outsource IT infrastructure Telecommunications: 87 percent. Of these, 17 percent plan to outsource IT infrastructure



Industry dynamics highlight that in 2007 India based vendors have grown their IMS revenues by 70 percent, while it still accounts for a small percentage (an average of 5% to 10%) of the

total revenue of IT players. As a result of which some of the big IT companies like Wipro and Satyam have acquired international IMS companies to expand and grow their size to get International footprint.

(Wipro Global IMS Survey Report)

Evaluating Alternatives:Evaluating Alternatives:

•Virtual Infrastructure : Lets us share our physical resources of multiple machines across our entire infrastructure.

•RMS: Day–to–day management of IT infrastructure requirements of an organization from a remote location

•Infrastructure- as- a – Service : A preconfigured, shared, secure, high–availability environment that outsourcing clients can access for long– and short–term capacity for their business applications

•SaaS Model: A web based service platform

Purposed Solutions:Purposed Solutions:

Medium Medium EnterpriseEnterprise SmallSmall

•Can manage in-house IT•Outsource non-core activities•Business Line is important•Long run Cost-Benefit Analysis•Virtual Infrastructure

•Tough manage in-house IT•Outsource non-core activities•Business Line is important•Cost-Benefit Analysis•SaaS Model

•Can’t manage in-house IT•Outsource is only option•Business Line is important•Cost Saving•Infrastructure –as- a service

Cost arbitrage and talent unavailability are the two major drivers for IMS outsourcing.Cost arbitrage and talent unavailability are the two major drivers for IMS outsourcing.

Compliance & Audit Services:Compliance & Audit Services:

IT Security AuditIT Security AuditIT Security ComplianceIT Security Compliance

•Compliance to standard & regulations

•Compliance to organizational IT•Security Standard Definitions

•Security Workshops

•Threat & Risk Assessment•Security Policy Audit•IT Controls Audit

•Security Process Assessment

Learning & Conclusion:Learning & Conclusion:

ConclusionConclusion

LearningLearning

•Infrastructure Management: Deployment, Monitoring, Control, Protection, Optimization, Integration

•Infrastructure Mapping•Business & Technology Application

•Recent Trends

•Cost, Ability, Core Competency, Line of Business are the major factors•Enterprise, Mid-Size, Small Scale have different types of requirements•Accurate data for future predication in volatile technology market is

must•An IMS provider should include latest technology in their offerings

References:References:

•http://www.outsource2india.com/software/infrastructure-management.asp

•http://www.google.co.in/search?

hl=en&q=Infrastructure+Management+Service+

+auditing&btnG=Search&meta=

•http://www.indiabizclub.com/pf/product_Infrastructure.htm

•http://www.microland.com/infrastructure-management/security-

management/it-security-compliance-and-audit-services.html

•http://technet.microsoft.com/hi-in/library/cc196387(en-us).aspx

•http://en.wikipedia.org/wiki/ITIL

•http://search.techrepublic.com.com/search/

it+infrastructure+management.html

•http://voicendata.ciol.com/

infrastructure management services

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